Benjamin Franklin Plumbing

Matt U.

They came out and looked at my water softener. It was depositing water into the brine bucket instead of drawing water from it. The service tech recommended that I change a sediment filter that was beyond the softener. I knew that was not even related. Then he told me that they would replace the current softener for $2300. After I watched 3-4 hours of YouTube and replaced a $3 seal, it's back up and running. They need to remove, ""Water softener repairs"" from their services because they didn't even try.

Meredith S.

I called in the morning, describing the issue. Customer service stated they could have a tech there in 30 minutes. Of course, I agreed, the bathroom had been unoperational for several days at this point. The gentleman who showed up was polite enough but obviously not ready to address the plumbing issue.

He gave a $700+ quote to my father to roto rooter the drain to clear the clog and further told him that all the piping under the house was in desperate need of replacement and that would only be an additional $6500. He said that the quotes would be emailed to my email, and if we wanted to pursue the stated repairs, they would deduct the $60 house call from the final bill.

No, thank you! This experience definitely left a bad taste. They did not come ready to address the problem but to guess the issue and upcharge.

The problem was rectified by a local company that charged $180 to address and fix the issue. I also had them inspect the lines and was told we absolutely did not need new pipes. Current pipes are iron, tied up well off the ground, and have no leaks.

This is not the place to call if an issue needs to be addressed immediately. They come to give a quote and then schedule work at a later time. Also, keep in mind this is a national company, and prices reflect national overhead. We now have a ""go-to"" plumber, and this company isn't it.

Regina A.

The tech Robert came out I explained that the kitchen sink was backing up into the shower so I wanted the inside pipes snaked. He ran the auger down my shower drain and then informed me he would have to upcharge and snake the main line. Even though I told him the main was cleared 2 months ago. He snaked the main line nothing came out, ran a camera down the line and found a sinking in my pipe and gave me an estimate for $1999. I didn't have that so we left it at the $400 charge. I started thinking about it the next day that I paid $400 and my problem was not solved so I contacted Garrett at the main office. He sent the tech back out and miraculously he found a grease clog in the kitchen drain which is what I said in the first place. Unfortunately he informed me this was a secondary problem and he would charge me $298 to snake the line. Arguing with Garrett I informed him that this is what I wanted him to do in the first place he said the charge was valid. Bottom line is they were trying to rip me off for a double charge. I refused the second service and called a different co. They came out and charged me $70 to snake my kitchen drain and the problem was fixed.

Wendy K.

The plumber that came out to my house the 12/21/22 for an after hours charge. Didn't listen to me disregarding me as a woman. I know the drain needs snaked from outside the house has no clean out. Yes me as a woman knows my house and what needs done. I fail to own a snake this is why I needed a plumber. I caution anyone especially woman from using the company. They charged $650 plus dollars and a week later the drain is still backing up. The I called to see if they could come back out I was told their work has a 90 day guarantee for 100 feet of root clean out ???! What I paid them to clear the drain.

Lexi E.

Wonderful company, always on time and preforms efficient work. Can get you scheduled in a pinch. Very friendly and punctual.

Mazey C.

On Monday night, we had an issue. My daughter was taking her bath and when we went to empty the bathtub the water went everywhere, out from under the toilet, the laundry room, it was a mess. They came out as soon as they could and fixed the issue professionally and promptly. But more than that, Robert and Kelsey may have saved my family's home and life. While they were here they noticed that one of the gas lines outside was leaking, and immediately alerted me. They fixed it right then, and I couldn't have been more thankful. Who knows what could have happened if that was left unchecked. I can't thank Robert and Kelsey enough!

Sarah D.

We had a pipe break under our house. We called and got an appointment for the next day at 8:30am. The technician, Josh, arrived promptly at 8:30 and introduced himself and got right to work. After he went into the crawl to assess the problem, he came out told me problem and what the cost would be. He was clean, left no mess and fixed our pipes quickly. 1st time user of Ben Franklin but will not hesitate to call again.

Jerome C.

Charge 500 dollars and leave without fixing the problem and cut holes in your walls to just ""troubleshoot."" All the while coming back to you every 45 minutes to give you another quote. Horrible. I wouldn't recommend them to anyone. Supervisor won't return my phone call. BBB needs to look into this sham!

David K.

They were called to replace a leaky T fitting. The plumber spent over an hour telling me my College Hill home needed to be completely re-plumbed. I had copper pipes everywhere except some "" DIY"" HPVC in the basement. The plumber left without doing anything! I was sent a pretty hefty bill, but upon complaining the management dropped the bill. Their plumbers seem like they only work on commission and are willing to rip off the homeowner.

Judy A.

This company charges way too much for their services. They fixed a facet for me, did not have part on truck so had to go get it, or so they said. I could have brought 2 maybe 3 new facets for what they charged me to fix the one I had. Will not be calling this company again.