Benjamin Franklin Plumbing of the Eastern Shore

Susan D.

No 24 hour service--I had to call twice to get a plumber out for a broken water pipe. They gave me a quote, I paid a $2000 plus deposit in November and the work was not done by February when I cancelled with them. Still waiting for a refund

Mztea68 ..

They told my 80 year old mother that she needed $500 worth of work to her water pump when all she needed was a shower head. They are are predators and a rip-off. Do not trust them.

Kristina P.

Let me start by saying, they did the job in a timely manner, so timely in fact, I'm curious what their labor rates are. I called because I woke up to no water and I have a well. I was given a ""window"" appointment of 12-4 and told there was a $99 service charge, but if they fixed anything, they didn't charge hourly rates, which seemed odd to me, but sounded fantastic. It ended up being the pressure switch, a fairly straight forward job. Now, I can walk into any Home Depot and buy that part for $40 to $150, depending on brand and type. Imagine my surprise when I found out they charged $534! The guy was on my property less than an hour. The ""estimate"" that was emailed wasn't itemized so I have no idea how they figure their pricing, but even at the high end, it shouldn't have been more than $250-$300 at best.