Benjamin Franklin Plumbing of Prescott

Susan S.

I put in a review 2 weeks ago regarding Benjamin Franklin plumbing charging me $6,754 for a bathtub install they said I had to have because they couldn't put the drain in that I needed on my old tub. Aaron the plumber did not tell me that they were going to put in a smaller tub leaving my bathroom a mess my floor is destroyed because it left 2 in without tile and it left my walls destroyed all the way around the shower and bathtub area with drywall for me to fill in by myself. If Benjamin Franklin plumbing would have told me they were going to destroy my bathroom by putting in that bathtub I would have never had them install the bathtub as I would have got another quote of gone through someone else that would not have left my bathroom a mess. When I left a review they said to contact them which I did I left message with Tasha Aaron Ryan Danielle for someone to call me and no one has called me. I am 67 years old and have no idea how to fix the tiling on the floor which is 2 to 4 in of their cement now and my walls all the way around the tub and shower that has to be drywalled and fixed. I'm putting in this review especially for the older folks that are vulnerable to be ripped off by a company like this. I would never want this to happen to anyone else. Go to any other plumbing company but do not go to Benjamin Franklin plumbing.

Steve B.

i had 2 sinks in our master bath that were leaking from the hot and cold handles. these guys showed up and proceeded to provide a quote of over $900.00 for replacing 4 valves in the sink. along with a new shut off valve that couldnt coast more than $18.00 to buy. everything was clean and ready for replacement. however they said that they needed to go ba k to the shop for the parts, mind you these are standard plumbing parts and home depot or Lowes carry them. i said is that the best price you can quote. he then said that he could drop the price by over $200.00. my statement to him was why did I have to ask for a discount.? he had no answer.... in other words they are out to rip off the public. I went to a plumbing parts business, bought the necessary parts and finished the job myself for less than $200.00. these is the worst business that I have ever done business with. i tried to contact management but was told they dont have access to any supervisors. dont do business with this company . The plumber that gave me the quote said he did not want to finish the job, so I put the handles back together myself. Will not recommend this company ever.

Sue M.

I called Benjamin Franklin for a simple vanity sink clog and to tighten the faucet. I paid $69 for a $589 estimate. Outrageous! I cleared the clog myself with a $2 gadget called Drain Rooter purchased at Walmart, recommended by my neighbor. It slips down the drain without removing the stopper, pulls out hair, and clears the clog in 5 seconds! Thanks to my neighbor and shame on Benjamin Franklin. They will never get my business again!

Tim L.

I hired them to fix a broken coupling from the street water pipe to the pipe in our utility room, which cost over $1800. Their fix lasted exactly ONE day, then broke when I wasn't home and caused a huge flood and $27,000+ in damage and cleanup costs. While their insurance eventually covered that, when I asked for a REFUND due to my wasted time with insurance adjusters and contractors, not to mention the inconvenience to my family, they refused.

They're only after your money, not customer service or reputation.
AVOID ! Zero Stars!

Ganjagramma K.

horrible place!!! if i could give negative stars i would!!
tried to sxrew over my elderly dad! cussed and swore at me...very unprofessional! would never ever recommend!!!

Brian M.

Horrible company! I wish I would have checked Yelp before having these knuckleheads come out.

They called an hour before their scheduled arrival time and said they weren't coming and had to reschedule. That should have been my first red flag.

Then when they finally did show up several days later they charged me over $1,000 to replace 3 faucets. They stripped one of them so I had to have a real plumber come out and redo it. He also had to tighten what they did for the other 2. When I told him how much they charged me for 20 minutes of work he said they are known scammers in the industry.

I'm going to report their franchise and hopefully get them shut down.

Jim M.

This company is nothing but a bunch of crooks. They charged me $316.00 for a part, readily available at Home Depot for $18.48. They didn't even used the entire repair kit and didn't install all of the parts. After 6 calls to the Franchise Owner, and a call to corporate HQ, I finally got a call back from a very snooty man, claiming to be the franchise owner, telling me his pricing was fair (see the quotes on prices above). I told him he was violating 3 different parts of their ""CODE OF ETHICS"" which is a farce. SO MUCH FOR 100% Satisfaction Guarantee- also in their code of ethics. By the way, I was also charged a $69.00 service fee, all told- $385.00 for a 15 minute job that was not complete!!!

Stacy W.

Quick response. Arrived wearing a mask. But the quote I was given was absolutely ridiculous. They should be ashamed. $650 to replace a $9 sink strainer, and replace a faucet which I am supplying. I would give no stars if possible.

Becky F.

I had a leak in the wall behind the toilet in my master bath. The plumber from Ben Franklin came and opened the wall and said that he would have to go under the manufactured home to fix it. He did not mention what it might cost to go under the house. He came out after a while and said it was $655 to be under the house and then more money to fix the problem. It came out to $1309. Our contractor came to next day and said that we were gouged. I filed a complaint with the BBB. Be very careful if you have a manufactured home and ask a lot of questions before they do anything. We are seniors and disabled and feel that we were taken advantage of. If this has happened to you, I encourage you to let Yelp know.

Margaret W.

This is the worst plumbing company we have ever used. Two guys c a me to house talked incessantly but did not fix the problem of a r unning toilet. Price was exorbitant. One guy came back a 2nd time and said he would have to order a part. That was a week ago and we havent heard from him since. Thinking of suing.