Benjamin Franklin Plumbing of North Austin

Sharon O.

The great thing about this company is their professionalism, right down from the first time you call them to the last moment they leave your home.
They stand behind their products and service, plus they always return after hour calls within minutes.
Thanks to Fred and Thomas, I am a customer for life!!

Pat H.

They are the highest in the Austin area. After I had the work done I checked with several other plumbing companies they were about $250 to $300 dollars than the rest. I was told that using flex water hose connectors was not recommended so they used copper pipe. This was part of the high price. Every other plumbing companies said they use the flex hoses and there is no restriction on them.

Robert L.

I had a good experience with these guys. I had a sewer pump stop working and needed to get it done soon and right. I had 4 plumbers come out and look. Dave Lambert with BF gave me a fair bid but over all exuded the confidence to do the big job I had. I chose them and Dave showed up the next day with Marty. It felt good to have him on my side.

As a handyman myself, you guys with minor toilet problems need to go to youtube learn how to replace a flapper or valve. Even buying and replacing a toilet is easy. Go to youtube. You will be proud of yourself

Andrew G.

Our hot water heater quit working Friday night. I called them Saturday morning and by 10:30 it was fixed. The tech was professional and courteous. He replaced the thermo coupler, charged us $99 and was on his way within a half hour. Great experience.

Jeremy V.

I rarely ever write reviews for anything but I don't want anyone making the same mistake as me. I had a garbage disposal that stopped working. Having a particularly busy week, I decided to call a professional rather than DIY. Ben Franklin plumbing came out and didn't even attempt to fix it but rather immediately stated that it needed to be replaced. "That's fine, what will that cost?". The guy beat around the bush which made me uneasy but after I asked again for a figure he said. "About $485.00!!" Having replaced a few garbage disposals in the past, I knew that this was outrageous. I politely told him no thank you. Went to Home Depot, bought a better quality disposal and had it completely installed myself in under 10 minutes. Total costs $107 w/tax included. To make matters worse, when I told him that I wasn't interested, he said, "well you still need to pay me $69.00 for the "diagnosis". I paid the charge but consider it an expensive lesson that I bought never to use Ben Franklin Plumbing again. I think they are taking advantage of those that don't have the ability to do their own work or the knowledge to realize they are being taken to the cleaners. I can't help but think of the little old ladies that have no other choice but to taken for a ride by a place like this.

Robert B.

PLEASE READ before getting ripped off. Be prepared to pay over $2500 to get your hot water heater replaced if you use this company.
I was out of town and my wife was put in the unfortunate position to call them. Not in 1000 years would I pay this price but my wife does not know any better. I feel very strongly that they took advantage of the situation and will do everything in my power to make certain everyone I know is aware that Ben Franklin prays on women.
Pathetic and Shameless. No excuse.

John F.

I had a toilet that was running too much and had them out since they declared they wouldn't charge a fee unless we agreed to do the work. They told me they had to replace the fill valve, flapper and tank lever. Parts that total no more than $30. I knew this was at best a 15 minute job and was quoted $327. My response was something to the tune of "what?? ummm, no." They countered with reducing the price to $277. My attorney doesn't bill $300 per hour, so why would I pay a plumber $300 for 15 minutes of work? After I politely asked them to get out of my house, I went to Home Depot and bought the $30 worth of parts. When I got home and replaced the flapper, I realized that's all it was. I didn't even need the other two parts. It took me less than 5 minutes to replace. What a joke Benjamin Franklin is. No chance would I ever call those clowns again. Clearly, they prey on folks that just think that's what it must cost and pay without knowing any better.

Alex A.

$375 to dig a hole three feet deep. Took about an hour.
$475 to replace a small section of pipe. Took another hour.
So I paid $850 for exactly two hours work. Scandalous.
And ok, I know I could have got another estimate, but when you have no water and a flooded yard you really have to go with the guy who is there and ready to fix it.

Lori R.

I will not recommend Benjamin Franklin Plumbing I felt like I paid for them to come and tell me they weren't sure of what the problem was and could run over $700.00 .I would not recommend them to any boby.

Holly M.

Called today due to a horrible smell coming out of the bathroom. They came out right away, which was nice. The plumber that came was super nice and respectful. He showed me what was going on after he pulled the toilet and discussed what needed to be done and the cost. He ended up having to replace the seal on my toilet. It was about $350 for that (that included the $59 service call fee). I don't really know what a reasonable charge would be. I thought it was high - but better than having to smell sewage.