Benjamin Franklin Plumbing of Mount Airy

Austin S.

We had a plumbing emergency with our home we recently purchased. Waking up to a partially flooded utility room. Unsure of the issue we needed a top notch company to help us diagnose the issue. Benjamin Franklin plumbing worked to get a technician out that day even getting someone out earlier than the quoted time frame. Chris was on time, polite, and understanding of our situation. He went above and beyond ensuring we were completely taken care of working till the evening to get our service restored. Even checking on us to ensure everything was working smoothly the next day.

While on the flip side months after having the work completed we have been completely dissatisfied by the management of Benjamin Franklin Plumbing. We were promised a itemized breakdown of our bill and have yet to receive it. We unfortunately were charged far above what should've been the price to replace a jet pump, pressure expansion tank for our water heater, and pressure expansion tank upgrade. Unsure of what cost we were charged for parts and labor. We did research of the parts installed and it was far more than if we were to have bought them and have them installed by another plumbing company. We are left feeling disappointed and dissatisfied.

Gary S.

This is based solely on their inability to proactively communicate during the work. When Artie came out to look at the job, I informed him that my boiler was being replaced and I am getting a new hot water heater as well. I went with them even though they weren't the best price. When the inspector came and spoke to Nick, apparently they had to make some changes. When I asked Nick about it, all he said was that the inspector has thrown them a curve ball and they need to make adjustments with fittings and pipe size. NEVER did anyone explain to me that the inspector is requiring them to add an expansion tank on the line which is not part of the original proposal. Then I get an invoice with an additional $300.00 dollar charge. So I had to call the other company scheduled to come out on the 22nd and tell them I need them to adjust their price as they will not need to install an expansion tank for the hot water heater. The workers who did the work were great.

Angela M.

The actual address of this branch is 4219-A Hanover Pike, Manchester, MD 21102 where Artie Bell is in charge. They were to replace a old pipe in the front yard and first they cracked up and destroyed the sidewalk because they took no precaution and just drove the heavy machine straight up on the curb. Next, the dirt caved in around the pipe that was originally underground and unseen to now a pipe sticking up out of my front yard. In addition, after they completed the work they clogged the drain and wanted to charge me $250 to even look at it and has refused to resolve any of the issues. They really don't deserve any stars. Basically, they pretend to know anything about plumbing and they don't know anything at all. You will waste your money and in the end it will cost you more to have someone come and repair everything they do.

Larry R.

Very pleased with the patience and professionalism of our plumber! We had to replace a Moen kitchen faucet because the sensors on the old one just gave out. With the help of Benjamin Franklin plumbing, we ordered the new faucet from Moen directly. Benjamin Franklin came out to install a part that Moen sent in error so we had to order another part from Moen. When the proper part arrived after another week, Benjamin Franklin came out and installed it for us. On each of the plumbing calls, Israel was our plumber. We highly recommend Israel and Benjamin Franklin Plumbing as being prompt, courteous, and professional!

Barry H.

one star, as no stars not an option.....with so many solid plumbing choices in Montgomery county, just no reason to ever use these guys...
sold us a lemon water heater, with a 10 year warranty, had only one guy(rocky) who knew anything about it, leaks, minor floods, weeks with no hot water, and BILLED us for the warranty.....which we were told was included.....would send a repair man, he would say I dont know, then would get a second, and a third, then finally a diagnosis, and a part ordering leaving us with no hot water or a leaking water unit...weve never had a problem they were able to help us out on first shot, we have switched plumbers now and are super happy getting the service we all deserve....Just stay away from these guys.

Stuart W.

No stars is more like it. This was the worst plumbing experience we have ever had and to top it off Ben Franklin plumbing DID NOT CARE!! We discovered a leak in our basement at 2pm Monday. We called Ben Franklin Plumbing about 30 minutes later. Their call center said that they could fit us in the next day but could not give us a time. We agreed and my wife took Tuesday off to wait for the plumber. Tuesday morning my wife called to confirm that someone would be coming to the house and they said YES but could not give any time of their arrival. At 3:45, after being home all day, they called to say that they could not make it. WHAT?? Took all day to say they could not make it? They never showed and we had to call another plumber to make it out tonight. NEVER EVER use them. No need and they cost my wife a day of work to boot.

Jim J.

It's been a month since Ben Franklin Plumbing came to my house and I still feel so violated about their service. To charge me $300 to replace the kit in the toilet (that I bought before they showed up) us nothing short of a rape of my money and time. I could have bought TWO toilets at Lowe's and gotten free installation for that matter! The guy who showed up at the house was overly chatty and truly annoying. The only reason I went ahead and did the job was because I had company coming the next day. Do NOT call these people. First, they charge a ridiculous SERVICE FEE of $69 REGARDLESS of whether or not they do the work, so...guess what....the rip off begins as soon as they enter your home. Then they charge you by LEVEL for the work done. If something requires more than TEN minutes of their time, it's a LEVEL 2 job to replace a toilet kit, which they will also replace for a much higher fee than what you buy at Home Depot. Note: They use the same parts that you buy at Home Depot, then charge you MORE for it. By the time the guy left, I was seething mad because I truly felt ripped off. Do NOT use these folks, unless you have a lot of spare cash lying around and want to lose it faster than buying a Powerball ticket. Also, I was supposed to get a free exam of my water heater, but I turned it down as the repair guy seemed hell bent on finding something else to charge me for and we all know what a ""free inspection"" can lead to...a highly priced repair that's not needed.

Dawn B.

The ""plumber"" came and did not seem to know what he was doing -- he asked ignorant questions: Such as ""why is the toilet over there in the tub"" (it was moved to give access to wall with leak) ""where is the leak"" (it was obvious that it was where the discolored wood was; and wasn't that what he was supposed to determine?). Then, quoted near $600 and said he would have to cut through a wall stud and not repair the stud afterwards. Then, just for looking at the area (we had already moved the toilet, tore out the wall) he charged $79.00 for his time. The only reason for the half star rating was for the office person and the promptness.

Pat T.

I totally agree with Tetta, the same thing happened to me. The quote was ridiculous. But that did not matter they left my house with $69 and the repair man was there about 10 minutes. They seemed happy to just leave with the fee. Their quote was 3 time the amount I paid. Don't get sucked into their scam!

T Z.

Here's an idea for a start-up: (1) Call yourself ""plumber"" and (2) take a ""service call"". (3) Submit a ridiculously overpriced quote to make sure you don't actually get the job and (4) charge a ""service"" fee anyway despite the fact that you actually provided no service.
It works for BFP, why wouldn't it work for you? :)
You don't actually need to work, just submit ridiculous quotes all day long and charge a fee for that; you'll be laughing all the way to the bank.