Benjamin Franklin Plumbing of Kansas City

Patrick R.

I needed two new shut off valves and needed my faucet replaced. Price quoted, $650 plus tax. Told them to get the!*#× out of my house. Still paid the $39 fee to show up. What a rip off this company is. Got everything done for $175 from a friend who does it on the side. This company will rob you blind.

Tracy B.

Used Ben Franklin plumbing today.... very pleased. Prompt same day appointment. Very courteous servicemen. Excellent repair of my plumbing problem. Wore booties to protect carpet. A pleasant experience and work guaranteed. Also able to use coupon. Can't say enough about the servicemen..very professional and competent.

Vicky J.

I can't say enough how terrific thy are; on time, friendly & they fix it that day. I've done business with them for about 10 years & they've always been there for me.
Have to give a shout out to Miss. Betty; last time I called she took the time to not only do her job but make me feel better & a sure me it would be ok. I felt better even before they got here. Thanks!
Victoria

Clea B.

Our sewer and main line backed up in our basement when my husband was out of town so I had an emergency and just googled to find Benjamin Franklin. After calling 3 companies they were the first to get me an appointment. I was super nervous because I didn't have a recommendation & all plumbing companies seem to have mixed reviews.

They sent out Kyle the next day for a $39 service call which was lower than most service call costs. He was super nice and explained everything. He cleared the line for about $250 and gave me some recommendations & was so courteous. He also offered to walk around our whole house to inspect all of plumbing and it was so informative. Since we live in a 90 year old Brookside home we have a lot of things going on new and old he was able to tell me all about all of the basement pipes and all of the fixtures in our house and how to prevent problems but did not try to up sell me at all. I really felt he was concerned about making the things we have last & he was so nice. In the future I will always hire Kyle with Benjamin Franklin for our plumbing issues & updates!

Anne B.

Called for service and they did this inspection of my plumbing and sold me a $1,500 device for hard water sediment which did nothing at all. They inspected my water heaters, both of which were 4 years old and working fine. The guy said I will need new ones very soon and slapped one of their company stickers on them. Oddly enough, that evening we have very little hot water. When I looked at the heater, I saw that the temp had been turned way down. I turned it back up and they have been working fine ever since. That was 4 years ago. When I called to complain, the woman I spoke to said that their plumbers do not try to ""upsell,"" her word not mine.

Anne B

Monique S.

Do not hire this company. My home warrantee company sent them out to jet a sewer clog. They came out 2 days in a row, marked the clog (which was near the street, under a sidewalk, next to a streetlight, and on my neighbor's property) They quoted me almost $8,000 to replace a sewer line including tearing up the sidewalk and repouring it. I told the guy that for $8,000 I would need to get other estimates. He said they could finance me and if I agreed to finance it that night or the next day, that although they had 3 or 4 other jobs lined up, they could squeeze me in the following week if I financed with them quickly. I agreed to see if I could get pre-approved for the financing but I knew I needed to get other estimates. When I called to get a quote from Poor John's Plumbing, the guy told me right away that I probably would not have to pay for it. Since the broken line was within 12 feet of the easement, the city pays for all repairs. Not only that, but Poor John's Plumbing called the sewer department for me and had them out the next day to confirm that I would not have to pay for the repairs. Even worse is that the City said that they wouldn't have let anyone else fix the sewer because of the streetlight and other utilities near the clog. The City said that if I had let Benjamin Franklin start the work and anything went wrong, I would have been liable. So, in my opinion, either Benjamin Franklin is incompetent for not knowing that anything within 12 feet of the easement was the city's responsibility or they tried to get me to pay $8,000 for a repair they shouldn't have made. Also, they didn't like my previous review so they had their attorney send me a cease and desist letter threatening to sue me if I didn't take it down. Their attorney also called my employer. Apparently she said it was because I had used my work email to respond to Benjamin Franklin but it is my opinion that she was trying to get me in trouble at work. I believe this because this whole situation had nothing to do with my job.

Kate F.

I am a first time homeowner and had only been living in my house for a couple weeks when I started to have problems with my kitchen sink. I called Benjamin Franklin Plumbing and asked them to come over and check out the problem for me. The technician that came to my house was Kevin. He was great. He explained that it was just my drain and that it could be an easy fix. Once he was done he cleaned up the sink and left everything nice and clean. My experience with this company was great. Everyone I had spoken to was so polite. I definitely be using this company again and recommending them to all of my friends.

Sagi M.

OK. Got one of their $39 coupons for flushing out a water heater, so thought it might be a good deal, so decided to call this company.
Of course, and many a friend was right, the technician said I had to eventually do all of this plumming at the tune of $1162.
When the trainee flushed out my heater, he did not tighten it back, thus, I was informed by another super good company that warm water was streaming out.
As far as I am concerned, this was one of those subliminal manipulations. Don't do a job too good, because the customer will soon discover all of this water and be calling BF back...good stunt.
Those tecnicians knew what they had done...will never use this company again.
Pay attention, and be wise everybody.

Ashley P.

Our home warranty company sent Ben Franklin out to help with some issues. Well they get here then declined to do the job due to some other inside issues. After they left here a toilet kept running which isn't before they came. When we called about the issue they gave us the run around. They refused to fix the problem and my boyfriend who is deployed over seas received a very nasty email from their GM. This company is terrible and wouldn't suggest them to anyone!!!! I will be filing a complaint to the BBB

Katonya R.

Worst service ever. The office manager Kathi was obviously does not provide service to minorities. Services provided through my home warranty, yet a technician called my house saying I had to pay almost $400 upfront in cash (really?)

Stay away from these hicks.