Benjamin Franklin Plumbing of Kansas City

Don H.

And They Show Up!

The Post COVID-19 economy has become a challenge to deal with. The service industry has been hit with the combined forces of supply chain shortages, labor shortages, inflation, and the fear of new variants on the horizon. Combined, these challenges have resulted in a general decline in customer service and higher consumer prices across the industry. Not a very good environment for business or consumers.

Noticing a ""slow leak"" at the base of our guest bathroom toilet, I took a chance on my historic experience with Ben Franklin Plumbing and gave them a call. Having family coming in just a couple days, increased its repair priority dramatically! Having them answer on the third ring at 4:30 pm was comforting to say the least. Explaining my predicament and assuring them that it was only a slight emergency, they offered a next day 1:00 pm show up appointment, which I accepted as acceptable. Before noon the next day I got a call asking if it would be all right if they showed up within the hour! ""Yep, please,"" was my answer. 30 minutes later the doorbell rang.

Telling the technician that I thought it might be a failure of the ""wax ring"" at the toilets base, he said, ""Let me check - it might be something easier."" Trusting his experienced opinion I said, ""Go for it!"" In about an hour he and his assistant isolated the true problem (failing seals at the base of the tank - a less labor intensive repair) and completed the work, including cleanup.

The final cost (including just over two combined man-hours), travel time for the 20 minute drive for the service truck, a two year warranty, and parts came to just over $400 including tax! A very reasonable charge considering the combined efforts and the fact that we were on the verge of a significant Holiday weekend. Considering that a less experienced technician might have gone with my initial guess at the problem and still not fixed it, I am more than satisfied.

Prompt service, friendly and knowledgeable attitude, professional work, and a reasonable cost considering the economics involved, Ben Franklin continues to be my ""go-to"" plumber! Thinking of other service providers I have dealt with over the past couple of year, the fact that they showed up prepared to fix my problem made this a win win.

C L.

The technician showed up on time. He didn't seem very knowledgeable. I needed the cartridge replaced in our shower handle which I purchased and he wanted $359 to replace it. Sent him packing. That is outrageous and was told they offer no service under $300. They claim to be affordable. Hardly. Don't waste your time with this company.

Brian T.

They charged me almost $1000 to determine why my driveway drain is backing up and resulting in water in the garage. They $750 of it was to hire another company to hydro jet the drain to clean it out then they would put a camera down it. They jetted it. Didn't work. It backed up. Still charged me. Then they put the camera down. Told me my pipe was smashed in one place and broken in another. But they got the camera thru and it was clear all the way to the creek. $15000, $9000, $4500 were their est. to fix it all. Once they left I dug up the pipe where they said it was smashed. Nope. Perfectly fine. First picture. Then I dug up where they said it was broken. It was. Not bad but broken. Second picture. Then I walked down to the creek to see if there was mud down there. THERE WAS NO PIPE EMPTYING TO THE CREEK! They lied about the camera. I just need to attach to the exsisting pipe where it's broken and put in a French drain. Once I dug up the broken part, no more water in the garage. The water had somewhere to go. So they charged me for a service that could never work, lied about the camera, and proposed 3 different solutions that would not have fixed the problem. It was just a buried pipe so the water just backed up. Thinking a professional should have figured that out before me.

Douglas S.

Bought new house with home warranty. They were the company used by the home warranty company. Faucet leaking and two shut off valves leaking. First thing I was told I needed a water pressure regulator without even checking how much the water pressure was currently at and they wanted 500 dollars to install one.They rebuilt the faucet and just tightened the two shutoff valves to make them stop leaking. Tried to charge the home warranty company 600 dollars for new shut valves they did not install. I called the home warranty company to inform them of the fraud that was happening to them.

C H.

Ben Franklin Plumbing told a woman in Lee's Summit it would be 1500 to repair two toilets that were simply running not leaking.

The woman unknowingly scraped together the money to pay them only to find after their repair they had cracked the porcelain on both toilets during their repairs and she now had a water leak.

When she inquired about having them make it right she was told that they fixed the issue they were tasked to fix and though their repair cause another issue they would not be fixing the leak.

This company is the bottom feeder of plumbing companies as they took advantage of the woman's inexperience on these issues by charging her $1500 for something that was a way cheaper fix than that.

She could have bought a brand new toilet for less than 200 a piece. I was very disturbed upon finding out about this incident and if I could give them less than one star I would!!!!

Legendary A.

Today, Ben Franklin's employee, Kyle, came to my home and fixed my shower leak into the basement, and snaked the drains in my basement. Kyle's work was better than efficient; he was quick and clean. Kyle left my basement very clean. I appreciate good work! Thank you Kyle.

Patrick R.

I needed two new shut off valves and needed my faucet replaced. Price quoted, $650 plus tax. Told them to get the!*#× out of my house. Still paid the $39 fee to show up. What a rip off this company is. Got everything done for $175 from a friend who does it on the side. This company will rob you blind.

Tracy B.

Used Ben Franklin plumbing today.... very pleased. Prompt same day appointment. Very courteous servicemen. Excellent repair of my plumbing problem. Wore booties to protect carpet. A pleasant experience and work guaranteed. Also able to use coupon. Can't say enough about the servicemen..very professional and competent.

Vicky J.

I can't say enough how terrific thy are; on time, friendly & they fix it that day. I've done business with them for about 10 years & they've always been there for me.
Have to give a shout out to Miss. Betty; last time I called she took the time to not only do her job but make me feel better & a sure me it would be ok. I felt better even before they got here. Thanks!
Victoria

Clea B.

Our sewer and main line backed up in our basement when my husband was out of town so I had an emergency and just googled to find Benjamin Franklin. After calling 3 companies they were the first to get me an appointment. I was super nervous because I didn't have a recommendation & all plumbing companies seem to have mixed reviews.

They sent out Kyle the next day for a $39 service call which was lower than most service call costs. He was super nice and explained everything. He cleared the line for about $250 and gave me some recommendations & was so courteous. He also offered to walk around our whole house to inspect all of plumbing and it was so informative. Since we live in a 90 year old Brookside home we have a lot of things going on new and old he was able to tell me all about all of the basement pipes and all of the fixtures in our house and how to prevent problems but did not try to up sell me at all. I really felt he was concerned about making the things we have last & he was so nice. In the future I will always hire Kyle with Benjamin Franklin for our plumbing issues & updates!