Benjamin Franklin Plumbing of Kansas City

Douglas S.

Bought new house with home warranty. They were the company used by the home warranty company. Faucet leaking and two shut off valves leaking. First thing I was told I needed a water pressure regulator without even checking how much the water pressure was currently at and they wanted 500 dollars to install one.They rebuilt the faucet and just tightened the two shutoff valves to make them stop leaking. Tried to charge the home warranty company 600 dollars for new shut valves they did not install. I called the home warranty company to inform them of the fraud that was happening to them.

C H.

Ben Franklin Plumbing told a woman in Lee's Summit it would be 1500 to repair two toilets that were simply running not leaking.

The woman unknowingly scraped together the money to pay them only to find after their repair they had cracked the porcelain on both toilets during their repairs and she now had a water leak.

When she inquired about having them make it right she was told that they fixed the issue they were tasked to fix and though their repair cause another issue they would not be fixing the leak.

This company is the bottom feeder of plumbing companies as they took advantage of the woman's inexperience on these issues by charging her $1500 for something that was a way cheaper fix than that.

She could have bought a brand new toilet for less than 200 a piece. I was very disturbed upon finding out about this incident and if I could give them less than one star I would!!!!

Legendary A.

Today, Ben Franklin's employee, Kyle, came to my home and fixed my shower leak into the basement, and snaked the drains in my basement. Kyle's work was better than efficient; he was quick and clean. Kyle left my basement very clean. I appreciate good work! Thank you Kyle.

Patrick R.

I needed two new shut off valves and needed my faucet replaced. Price quoted, $650 plus tax. Told them to get the!*#× out of my house. Still paid the $39 fee to show up. What a rip off this company is. Got everything done for $175 from a friend who does it on the side. This company will rob you blind.

Tracy B.

Used Ben Franklin plumbing today.... very pleased. Prompt same day appointment. Very courteous servicemen. Excellent repair of my plumbing problem. Wore booties to protect carpet. A pleasant experience and work guaranteed. Also able to use coupon. Can't say enough about the servicemen..very professional and competent.

Vicky J.

I can't say enough how terrific thy are; on time, friendly & they fix it that day. I've done business with them for about 10 years & they've always been there for me.
Have to give a shout out to Miss. Betty; last time I called she took the time to not only do her job but make me feel better & a sure me it would be ok. I felt better even before they got here. Thanks!
Victoria

Clea B.

Our sewer and main line backed up in our basement when my husband was out of town so I had an emergency and just googled to find Benjamin Franklin. After calling 3 companies they were the first to get me an appointment. I was super nervous because I didn't have a recommendation & all plumbing companies seem to have mixed reviews.

They sent out Kyle the next day for a $39 service call which was lower than most service call costs. He was super nice and explained everything. He cleared the line for about $250 and gave me some recommendations & was so courteous. He also offered to walk around our whole house to inspect all of plumbing and it was so informative. Since we live in a 90 year old Brookside home we have a lot of things going on new and old he was able to tell me all about all of the basement pipes and all of the fixtures in our house and how to prevent problems but did not try to up sell me at all. I really felt he was concerned about making the things we have last & he was so nice. In the future I will always hire Kyle with Benjamin Franklin for our plumbing issues & updates!

Anne B.

Called for service and they did this inspection of my plumbing and sold me a $1,500 device for hard water sediment which did nothing at all. They inspected my water heaters, both of which were 4 years old and working fine. The guy said I will need new ones very soon and slapped one of their company stickers on them. Oddly enough, that evening we have very little hot water. When I looked at the heater, I saw that the temp had been turned way down. I turned it back up and they have been working fine ever since. That was 4 years ago. When I called to complain, the woman I spoke to said that their plumbers do not try to ""upsell,"" her word not mine.

Anne B

Monique S.

Do not hire this company. My home warrantee company sent them out to jet a sewer clog. They came out 2 days in a row, marked the clog (which was near the street, under a sidewalk, next to a streetlight, and on my neighbor's property) They quoted me almost $8,000 to replace a sewer line including tearing up the sidewalk and repouring it. I told the guy that for $8,000 I would need to get other estimates. He said they could finance me and if I agreed to finance it that night or the next day, that although they had 3 or 4 other jobs lined up, they could squeeze me in the following week if I financed with them quickly. I agreed to see if I could get pre-approved for the financing but I knew I needed to get other estimates. When I called to get a quote from Poor John's Plumbing, the guy told me right away that I probably would not have to pay for it. Since the broken line was within 12 feet of the easement, the city pays for all repairs. Not only that, but Poor John's Plumbing called the sewer department for me and had them out the next day to confirm that I would not have to pay for the repairs. Even worse is that the City said that they wouldn't have let anyone else fix the sewer because of the streetlight and other utilities near the clog. The City said that if I had let Benjamin Franklin start the work and anything went wrong, I would have been liable. So, in my opinion, either Benjamin Franklin is incompetent for not knowing that anything within 12 feet of the easement was the city's responsibility or they tried to get me to pay $8,000 for a repair they shouldn't have made. Also, they didn't like my previous review so they had their attorney send me a cease and desist letter threatening to sue me if I didn't take it down. Their attorney also called my employer. Apparently she said it was because I had used my work email to respond to Benjamin Franklin but it is my opinion that she was trying to get me in trouble at work. I believe this because this whole situation had nothing to do with my job.

Kate F.

I am a first time homeowner and had only been living in my house for a couple weeks when I started to have problems with my kitchen sink. I called Benjamin Franklin Plumbing and asked them to come over and check out the problem for me. The technician that came to my house was Kevin. He was great. He explained that it was just my drain and that it could be an easy fix. Once he was done he cleaned up the sink and left everything nice and clean. My experience with this company was great. Everyone I had spoken to was so polite. I definitely be using this company again and recommending them to all of my friends.