Benjamin Franklin Plumbing of Cincinnati

Anthony C.

I was looking for a new water heater. I purchased a one time visit from a seller of annual visits.
The plumber came and perfuntorily checked his list but did not go throught it with me. He tried to charge $3999 for water heater and installation. This was with a 5% discount.
I checked home depot and they will sell and install same type water heater for $1789.
So bejamin franklin appeared to try to take advantage of an old man
This was a mediocre to poor experience. I would never recommend them for anything.

Tammy D.

I wish I could give zero stars. I wouldn't recommend even calling for a quote because you will never receive it. We had an agent come to our home and spend an hour talking through the large project we wanted quoted. He said we'd have the quote the next day and it's now been 3 weeks without anything. I've called the office 6 times and each time I'm told they're emailing or someone will call me back that day, but that never happens. They are unable to give me any appropriate timeline or even tell if the quote is done. At this point I won't even use them if their quote were to ever show and they were the cheapest! Horrible management of a business.

Laurie A.

Zero percent recommend. Just got charged $60 dollars as a service fee for a 2 minute consultation/quote for a water heater replacement that was outrageously overpriced. Go with another company.

Vikki J.

I scheduled with this company for some plumbing work. They have great reviews on other sites. When I scheduled I was told there is a $49 assessment fee only if I chose not to have the work completed. I did in fact have the work completed which was fine. When I received the bill the $49 fee was included. I called three times on different days to speak to someone about the charge. I was told it was the answering service, the national call center, and the last lady told me she would send an email to escalate the call. Not once did I receive a call back. The company obviously doesn't value their customers, and has lost my repeat business.

Linda S.

This company is the worst.  We purchased a phase 1 hot water heater, per the website we purchased it from.  The plumber came out and had to have an eletrican put in new board.   No problem.  The plumber installed the hot water heater and found it wasn't working because it was actually a phase 3 water heater.  I would think the plumber would have known that before installing.  We purchased a new hot water heater - phase 1 from Home Depot.  We are trying to get Ben Frank to install the new one at a discount or free since we feel he should have seen that right away.  We have called many times and they say someone will get back with you but nobody does.  Horrible customer service.
Also, I called yesterday at 10:30 and they just now called me back, 1:30.
Today new plumber came out from Thomas Plumbing to put in new hot water heater and we found out that BFP messed up the wiring so again no hot water heater. Called BFP and cannot get anyone out until Monday. Plus this is for an apartment bldg so they have been without for a while now.

Deborah M.

Excellent service on my sump pump. Highly recommended this company.

Robert E.

They sent out a plumber to look at my water heater. Without running any tests or even touching my water heater he told me I would need a rebuild that would require a special thermostat to be ordered and would cost $1200. I went and bought everything that was needed for $45 from a plumbing supply store (nothing special about the thermostat) and did the rebuild myself. This didn't fix the problem because there wasn't anything wrong with the water heater in the first place. It was an electrical issue inside the breaker box.

So in short, this company tried to charge me $1200 for a job that took less than an hour and that didn't even need to be done. Beware.

Disgusted E.

O.K. Step by step review. Made service request via website. Called in about 20 minutes. Lady was very nice. Scheduled appointment for Saturday 12-4 .Will keep you advised... Plumber arrived couple hours early which was O.K. They did call 1st. Pressure reducing valve. $550.00 with coupon.. Took less than an hour...

Dave U.

Had them come out to fix a very simple ring on a toilet. Charged us 280.00 + 49.00 service fee for 10 min of work. And... they didn't even fix the right one. Had to come back and fix the right one a week later. Way over priced. Customer service wasn't bad but their fees are ridiculous.

Kevin B.

I had a leaking pipe under kitchen sink and called Franklin(sadly) because I go through willias heating and cooling(great company). It took weeks to get someone out to fix it and when they came to ""fix"" the problem they fixed it for 4 days. So I call again and have to wait again for weeks, during the winter; with water just pooling up in my basement now.
This time they can not find the leak lol, all my pipes are literally in a 3x3x4 area(which is where the problem is, dripping down into basement). Can not find the leak with the ceiling falling down and dripping. So they, for God only knows why; disconnect the water to my dishwasher, turn it on and turn on the heater. I have never smelled anything like what happened, they fried my pumps in dishwasher(only year and a half old) and then tell me its a flue pipe going up through the roof. Even though the dripping continues when it doesn't rain for several weeks: even though when it does rain the dripping does not increase 1 bit... I have checked the pipe up there, it is fine.
These guys at Ben Franklin plumbing are not plumbers they are demolition men! If you want to pay someone to act like they know what they are doing and destroy your utilities, then by all means give them all call!!
This is not even mentioning how they NEVER answer any of my 5 emails about the incident, or how I cancelled my yearly plan with them, YET they still access my credit card and pull out money without my consent. So I end up having to call the police since they are literally stealing from my credit card and destruction of private property(from negligence) currently in process of bringing them to court to pay for the damages THEY caused.
Avoid all this, by NOT calling Ben Franklin!!!!!