Benjamin Franklin Plumbing of Cincinnati

Robert E.

They sent out a plumber to look at my water heater. Without running any tests or even touching my water heater he told me I would need a rebuild that would require a special thermostat to be ordered and would cost $1200. I went and bought everything that was needed for $45 from a plumbing supply store (nothing special about the thermostat) and did the rebuild myself. This didn't fix the problem because there wasn't anything wrong with the water heater in the first place. It was an electrical issue inside the breaker box.

So in short, this company tried to charge me $1200 for a job that took less than an hour and that didn't even need to be done. Beware.

Disgusted E.

O.K. Step by step review. Made service request via website. Called in about 20 minutes. Lady was very nice. Scheduled appointment for Saturday 12-4 .Will keep you advised... Plumber arrived couple hours early which was O.K. They did call 1st. Pressure reducing valve. $550.00 with coupon.. Took less than an hour...

Dave U.

Had them come out to fix a very simple ring on a toilet. Charged us 280.00 + 49.00 service fee for 10 min of work. And... they didn't even fix the right one. Had to come back and fix the right one a week later. Way over priced. Customer service wasn't bad but their fees are ridiculous.

Kevin B.

I had a leaking pipe under kitchen sink and called Franklin(sadly) because I go through willias heating and cooling(great company). It took weeks to get someone out to fix it and when they came to ""fix"" the problem they fixed it for 4 days. So I call again and have to wait again for weeks, during the winter; with water just pooling up in my basement now.
This time they can not find the leak lol, all my pipes are literally in a 3x3x4 area(which is where the problem is, dripping down into basement). Can not find the leak with the ceiling falling down and dripping. So they, for God only knows why; disconnect the water to my dishwasher, turn it on and turn on the heater. I have never smelled anything like what happened, they fried my pumps in dishwasher(only year and a half old) and then tell me its a flue pipe going up through the roof. Even though the dripping continues when it doesn't rain for several weeks: even though when it does rain the dripping does not increase 1 bit... I have checked the pipe up there, it is fine.
These guys at Ben Franklin plumbing are not plumbers they are demolition men! If you want to pay someone to act like they know what they are doing and destroy your utilities, then by all means give them all call!!
This is not even mentioning how they NEVER answer any of my 5 emails about the incident, or how I cancelled my yearly plan with them, YET they still access my credit card and pull out money without my consent. So I end up having to call the police since they are literally stealing from my credit card and destruction of private property(from negligence) currently in process of bringing them to court to pay for the damages THEY caused.
Avoid all this, by NOT calling Ben Franklin!!!!!

Bobby S.

Awesome company! Very professional, courteous, and honest. I definitely recommend them to anyone.

G L.

Hi
I just had an emergency service.
I tried and called several on net to come out
Same day, non could or would.
I got to this company and I had a serviceman with in 4 hours of my call.
Jim Griggs was his name.
Pleasant, informative and very helpful.
I 1000% recommend this company and
Jim Griggs.
I will use and tell all I know to call.
My name is G. Laake
I live in Springfield Twp. OH.

Glenn C.

I am writing an update to the business's comment. I spoke to the manager of the business while service was being performed and after the fact when I contacted the business to complain. I was told he was the head. He told me that's the way they do business and that their competitors do the same. I recently had Anderson Plumbing at our house and they charged me for time and materials. I will continue using their sister company Willis one hour. In fact they are coming in 1 week.

Joe P.

I had a leaking outdoor faucet. I called Ben Franklin Plumbing. Their guy came out; took one look at the leaking faucet and determined that it needed to be replaced. He told me, after working up a price, that it would cost me nearly $600.00 which would include the service charge. Since I did not have a shut off valve for that faucet, he worked up a price to install a shutoff valve for an additional $376.00. I sent him on his way and called Steven Cropper Plumbing. He was here within 15 minutes of the call. He replaced a washer in the leaking faucet and the leak stopped. He also explained that the type of outdoor faucet that I had did not need a shut off valve because it had a siphon valve which is why a shut off valve was not installed in the first place. Steve Cropper was here all of 30 minutes and all I had to pay was $80.00. Based on this experience, it seems to me that Ben Franklin Plumbing uses a homeowner's mishap as an opportunity to take advantage of the situation by overcharging the unfortunate homeowner to the point of highway robbery. On the other hand, Steven Cropper Plumbing displayed honesty and good craftsmanship. I would highly recommend this plumber.

Bobby J.

I have a downspout drain partially occluded so I called Benjamin Franklin up to do a service call. The would not disclose prices over the phone because ""they weren't sure what the obvious problem would be"". They show up, it's obvious what the problem is so he pulls out his book... $400 to snake out a 25 foot, easily accessible pipe from the street. It was almost as if I waited around all day for some stranger to show up just so I could hand over $50. I really feel like I was just robbed. Whole transaction took less than 3 minutes. He backed into the driveway, walked up to the door, opened his ""book"", left with my $50.

Teelin H.

Benjamin Franklin plumbing flat out refused to give us an over the phone ballpark price to have our main drain snaked, but they seemed like trusted name brand and we have had this service done in the past so we had them out for an estimate. After doing a 30 second ""visual diagnostic"" the technician informed me that it would be $350 on top of the $50 service fee to do a job that has never cost me more than $150 from anyone else.

I declined but wanted to speak to the home office before paying the $50 service fee. The rep at the office had difficulty processing my card and made it extremely clear that she thought it was my fault.

In the end, I called someone else and had the job, that took 45 minutes, done for $150 and paid the $50 service for the privilege of not dealing with Benjamin Franklin ever again.