Benjamin Franklin Plumbing of Cincinnati

Lance K.

Called them out for a clogged main drain line. They were unable to get through it with the smaller auger they brought out and suggested a hydrojet. After being unable to clear the line with a hydrojet they diagnosed the line was broken and wanted to dig out the line and replace. The blockage was directly under my front porch and they said that's where the break was. This would have been an extremely costly job when you consider the front porch removal and replacement. Called a different company to come take a look and they got through the roots with a larger auger and then with a hydrojet as they let us know it was pointless to use the hydrojet until they could get through the roots with an auger first. There was zero damage in the line, no breaks, no cracks, and no holes. Basically, we paid Benjamin Franklin a fair amount of money for nothing.

Sara F.

jaden honeysuckle, showed up on time, gave me excellent service, very polite. i will be using this company in the future. such great service, thank you.

Adam D.

First let me begin by saying I should have read the reviews first. The previous reviews are correct this is a terrible company.

We had a water leak somewhere on our property. They suggested we use a guy they had for leak detection. The cost began at $823 but was quickly up charged to $991 dollars to the length of water line to check. Half would go to the repairs of the leak. The day of service the leak detection guys showed up at 11 as scheduled and the tech from Ben Franklin arrived late by 30 minutes. In that span of 30 minutes the leak detection guy located the leak with almost no work needed. Let me reiterate. Ben Franklin's tech did absolutely nothing. Although he was a nice gentleman. He did nothing. I was then quoted $1375. To replace a yard hydrant. $750 was to dig the hole that took me 25 minutes to do myself. I replaced the hydrant myself and it took no more than an hour to have it seated and hole filled in. The cost $66 dollars total to fix. The Ben Franklin tech informed me that since they did nothing I should call and get a refund. I was at least due the over charge back from the fraudsters due to the leak detection not being as difficult. I spoke to Chris the finance manager and he still refuses to return my money. Now they will not call back or answer emails. If you need leak detection just call Reliable Leak Detection directly. Wonderful guys. Don't waste your time or money with the Ben Franklin Fraud crew. In case they aren't aware who is writing this. My name is Adam and I live in Walton. Pretty sure you can link those through records.

Mike S.

Demand for rates when you call!! If you do not, they will arrive at your residence or business and want to charge you 3 TIMES the amount a competitor will do it!!! DO NOT USE THEM!!! Go elsewhere.

Benjamin Franklin does not care about the customer!!! They are BAD business people!!!

Berhanu A.

Every time a guy name Chad comes I get overcharged he's charging me twice this is the second time I got overcharged with him but when the other guys comes they do the job I get charged only once he's money hungry and he's not doing a good job either.

Anthony C.

I was looking for a new water heater. I purchased a one time visit from a seller of annual visits.
The plumber came and perfuntorily checked his list but did not go throught it with me. He tried to charge $3999 for water heater and installation. This was with a 5% discount.
I checked home depot and they will sell and install same type water heater for $1789.
So bejamin franklin appeared to try to take advantage of an old man
This was a mediocre to poor experience. I would never recommend them for anything.

Tammy D.

I wish I could give zero stars. I wouldn't recommend even calling for a quote because you will never receive it. We had an agent come to our home and spend an hour talking through the large project we wanted quoted. He said we'd have the quote the next day and it's now been 3 weeks without anything. I've called the office 6 times and each time I'm told they're emailing or someone will call me back that day, but that never happens. They are unable to give me any appropriate timeline or even tell if the quote is done. At this point I won't even use them if their quote were to ever show and they were the cheapest! Horrible management of a business.

Laurie A.

Zero percent recommend. Just got charged $60 dollars as a service fee for a 2 minute consultation/quote for a water heater replacement that was outrageously overpriced. Go with another company.

Vikki J.

I scheduled with this company for some plumbing work. They have great reviews on other sites. When I scheduled I was told there is a $49 assessment fee only if I chose not to have the work completed. I did in fact have the work completed which was fine. When I received the bill the $49 fee was included. I called three times on different days to speak to someone about the charge. I was told it was the answering service, the national call center, and the last lady told me she would send an email to escalate the call. Not once did I receive a call back. The company obviously doesn't value their customers, and has lost my repeat business.

Linda S.

This company is the worst.  We purchased a phase 1 hot water heater, per the website we purchased it from.  The plumber came out and had to have an eletrican put in new board.   No problem.  The plumber installed the hot water heater and found it wasn't working because it was actually a phase 3 water heater.  I would think the plumber would have known that before installing.  We purchased a new hot water heater - phase 1 from Home Depot.  We are trying to get Ben Frank to install the new one at a discount or free since we feel he should have seen that right away.  We have called many times and they say someone will get back with you but nobody does.  Horrible customer service.
Also, I called yesterday at 10:30 and they just now called me back, 1:30.
Today new plumber came out from Thomas Plumbing to put in new hot water heater and we found out that BFP messed up the wiring so again no hot water heater. Called BFP and cannot get anyone out until Monday. Plus this is for an apartment bldg so they have been without for a while now.