Benjamin Franklin Plumbing - Novato

Beatrice M.

Issues with Sonoma County code requirements still have not been resolved since mid May. Mixed messages from different staff members regarding code. NO issues with initial install done on a Sat. before we went out of town! Would not recommend this company.

Jeremy R.

Ron, JJ and Murray showed up on a moment's notice, took care of what we needed and even helped out with a few other items. Services and home ownership can be a pain, but these are the kind of guys and company that make it a pleasure. Tops to Ben Franklin Plumbing and I would recommend them to anyone in need.

Vanessa B.

So, I work in design / construction on a daily basis. My normal plumbers were not available and our kitchen sink was clogged. Not a huge job, but more than my manicure could deal with. I called Ben Franklin because they could come right away. The guy came and gave me a quote for $430. This is equivalent to about 4 hours of pay for a normal plumber. I asked him how long the job would take. He said about 45 minutes. I said why are you so much? He said ""I hear that a lot. I guess we do a lot of advertising."" I said, no thank you and called a different plumber. Who charged me $145 for the same job.

Elaine B.

We didn't actually hire these guys because they gave us such an outrageously high estimate for replacement of a sewer lateral that it was laughable--almost twice as much as the next highest quote we received. When we did get the work done--by Streamline Plumbing--it was just over a 3rd of the price quoted by this place. I have no idea if they do good work, but they'd better do for what they're charging.

Charles A.

I was very pleased with the service and professionalism received from Bruce with BFP. He was courteous, knowledgable, and very friendly. He also took the time to explain the issue I called about and what he needed to do to fix the problem. Would have given 5 stars if the cost hadn't been so high. I wouldn't hesitate to recommend their services.

Lou L.

BFP San Rafael - Bruce is great, professional and expert! Unclogged my kitchen drain in a jiffy, and gave me some pointers for my shower head. This is service!!

Sharon W.

Total con artists!! Do NOT use this company!!! First off, we had been talked into signing up for their annual ""service"" plan. What that was supposed to involve was snaking the lines, flushing the hot water heater, and doing a ""safety"" check. We received a call from them to come out to do the annual pre-paid service. When the guy got here, he told us the contract had expired (when we had just received a call from them to schedule our ""complimentary"" service!!). Then he tried to tell us he was going to honor it out of the kindness of his heart, but that he really shouldn't. Next up - he was supposed to snake the lines and he then says that's not included (when we scheduled the appt, we were told it was). Next up - - he tells us our water pressure is too high and requires a $600 pressure valve. Funny - - that's exactly what the last guy from FRanklin told us and then supposedly did so and charged us for that. (And for the record, the valve sells in the store for $10!!!) He continued to try to hard sell on a number of other non-necessary services THEN left our home with us having absolutely no hot water the next day. Now we have to stay home for a 4-hour time period to wait for a ""technician"" to fix what they screwed up. Great way to spend a birthday weekend - - thanks Ben Franklin!!!!

STEER CLEAR!! They charge 500% mark up and purposely try to break things so they have to come and fix them.

Danny S.

Water was pouring all over the floor. The call to Ben Frankly went like this:
Hello?
Hi, we have an emergency. We have water pouring out of our pipes on to the floor.
...pause....pause...
Ok. So, how did you hear about us?

Yup. Not, ""what is your address"", not ""are you in danger"" but ""how did you hear about us"". They were doing marketing instead of helping. Amazing.

Ben Franklin....big fail for basic, very basic, customer service.

Kate S.

Just had Benjamin Franklin over to fix a clogged pipe. The service technician John was extremely courteous and took his time to explain what was required and what the charges were. He wore booties in my house and even sprayed and wiped down my hardwood floors before he left to ensure he hadn't tracked in any dirt. Completely professional and I would use them again.

Denise D.

this company mailed out an invitation to our local community to waive the service call and charge by the job. so i called and made an appointment. the day of, they wanted to postpone the appointment, keeping in mind that i had blocked off that 4 hour time window. then they rescheduled to a saturday with a promise to call with a more accurate time. they didn't bother calling and now it's the next business day and still no phone call. pretty sure they won't be in business that much longer as this is a horrible way to do business! and this is a company that i will wholeheartedly NOT recommend.