Benjamin Franklin Plumbing

Gizella P.

My toilet was blocked and I called B F P. They were prompt in coming out. They had to snake the toilet and charged me 328 dollars for 30 minutes work.
I thought they were a bit expensive for a non emergency situation.

Arlene H.

It was a bait and switch from the very beginning.
They said a man would give me a quote snd the service charge would not be charged. I was charged and when I asked why the man said the office will call you. Well it's been a week. Plus the man wore a mask but didn't stay 6 ft away. No matter how many time's I backed away he just kept getting closer! We're up to 300,000 a day being infected stay away and wear a mask!

Kenneth M.

Before I bash them for what they did I can first compliment them on the actual job. I had a cracked pipe that I needed replaced, they came out, found the problem and then fixed the problem. Cool, not here's where the 2 stars come in at. As the job was continuing he was basically going off prices in his head I'm not sure exactly if I was getting normal prices or prices with ""employee tax"" on top of it. ALSO as he was working on the job he had cut a wire to my light switch and then tried to say it had gotten damaged from the leakage. I recently had the light get fixed thinking I needed the entire box replaced when in reality he had cut the wire.

Robert E. D.

Vince Schinchirimini was AMAZING!!!. He completed 4 jobs at our home in Elkton, MD. He repaired a leaking toilet - which was the original reason why we needed him to come out. But additionally, he replaced a spill valve, a faucet AND a bathroom sink. I cannot speak highly enough for his professionalism, courtesy and timeliness with his repair. Not only did he do all of this work for me, BUT he also cleaned everything. When he was done his work, he put things back from where he moved them in order to complete his work. As long as he is working for Benjamin Franklin Plumbing, I will continue to use the company. Thank You So Much Vince on behalf of the Reardon/Dorsett household.

John N.

Great plumbing company took care of my problem very quickly at a reasonable price. Service technician was very friendly knowledgeable and have a great personality.

Steve K.

Don't bother calling this company. Trying to get an appointment is a joke. Called on a Sunday morning and was told they were busy and it would be around 4-5pm for someone to show which I was ok with. Then I get a call from some creep at 6pm who was 3 hours away and seemingly not from Ben Franklin telling me it would now be 10-11pm. The guy was extremely rude and pretty much told me to go pound sand. Find someone else who isn't part of a franchise like this outfit, They suck

Nicole D.

I called to have an estimate regarding replacing drain pipe under my kitchen sink. Person arrived on time but provided an extremely high estimate (over $1600) as well as kept trying to sell me a protection plan I did not want. Ended up calling another plumbing company who came out and replaced the pipe for 1/4 of the price Benjamin Franklin quoted me and now sink is draining perfectly. Based on this experience I do not plan to call this company again.

Jennifer C.

I reached out to them to help one of my patients who is elderly. The technician Thomas was so kind, trustworthy and compassionate. He was able to diagnose the problem right away and fix the issue. He helped get someone there within a couple hours to help light the pilot. He was very patient in explaining to my patient the issue and what it would take to fix it. He took the extra time to make sure he understood before taking any payment. I would highly recommend this company for any future plumbing needs.

Raga V.

Way over priced.$350 for 5 minutes. The tech wants to fix everything other than what you want. Horrible experience. Will never call them back.I don't know how they can just pull a number out of their pocket. Don't they in this internet age most of us do our research.They charge 39 to come out but inflate the cost of fixing the issue

Floyd H.

Don't waste your time or hard earned money. This is the biggest rip-off I've ever encountered. I was quoted $452 for a toilet valve replacement. This was a 20 minute job. The tech spent more time on the phone trying to get approval to do the job for less than he did In my home. I finally agreed to let him proceed with the replacement at a negotiated rate of $345, which was still WAY overpriced. A whopping $790/hour if you assume at least 30 mins. of work.

Understanding that there is drive time involved here, the rate is still obscene by any reasonable standard. And when I asked for an estimate in advance, I was told ""We don't provide estimates up front. We'll provide one after we come to your home."" That should have been my first red flag. After all, a simple quote for a clearly simple repair is far from a heavy lift. It's now plainly evident to me that price is likely based on the neighborhood and what they assume once they arrive, relative to
one's ability to pay.

Interestingly, and what prompts me to write this review, is the conversation I had with my parents this evening. They live in a community 15 mins away from my home and needed a plumber to install new faucets and drains in 3 bathrooms and perform one minor repair. The job took a little over 2.5 hours at a cost of $600, including drive time. So I say to those who read this review: CAVEAT EMPTOR...

Do your homework and walk away when it doesn't quite make sense. There's plenty of qualified competition out there. I now know better for the next time...