Benjamin Franklin Plumbing

Rhonda K.

I used to recommend Ben Franklin but can no longer do that in good conscience. We recently had a major blockage in our main kitchen line, and it was draining very slowly. We called Ben Franklin Plumbing because we had utilized their services a few times in the past at our other home in Blue Springs and had been happy with the service. The first plumber came and was not able to fix this problem. Fast forward several days later, they said they would have to charge nearly $6,000 to fix the issue which included drilling into our concrete basement floor, rerouting our kitchen line, and other major work. We of course were shocked by this and explained that we'd get a 2nd opinion. They then offered a different ""lower cost solution"", stating that it would cost ~$2,700, but they followed that up by saying they didn't really recommend it, claiming it would not work. There was another possible middle of the road solution they offered for $3,200. The supervisor said he would send us a quote via email explaining the services needed, but that never came. (I even checked my spam folder...) We decided to get that 2nd opinion. I'm so glad we did. The other plumbing company, well known to the area, came out and quoted a cost of $1,600. They said they were very extremely confident they could fix it for that amount and basically acknowledged that they didn't understand why Ben Franklin was raising such a fuss over our issue. They acknowledged that it was a bad clog and believed it would require a good day's worth of work, but they did not think the radical actions that Ben Franklin had claimed would be necessary. We decided to go with the other company. The other company was able the fix the problem on the same day they showed up to do the work. They did exactly what they said they were going to do and fixed the problem. They then billed us for less than their estimate of $1,600, I believe because it took less time than anticipated. It has been several weeks, and the drain is still working like new. I am sad to say that Ben Franklin, a company who we thought we could trust, has broken our trust. It seems they did not have our best interest at heart. They have lost our future business.