Benjamin Franklin Plumbing - Longmont

Jack M.

My father called Ben Franklin Plumbing because a valve on his water heater was stuck. The plumber arrived late, no part and had to schedule another appointment. He arrived late for that appointment as well and repaired the value. He said he performed a check and other service, but for two 5-year old water heaters that were working well but for one stuck valve, the charge was $1,400. I contacted our plumber who replaced our entire water heater a couple years ago for $800. He said the charge seemed very high, but would need to see the service ticket.

I don't expect businesses do what Todd Hackbarth, the owner of a roofing company in Denver, did by replacing a WWII veteran's roof at no charge (thank you, Todd), but I think this business took advantage of my WWII father and overcharged. In the future I asked him to let me know when he needed a plumber and I'll make the arrangements, and it will NOT be with Ben Franklin.

The dirtiest job Mike Rowe ever had is teaming with this sorry outfit. Shame on you!

Michael O.

We had Benjamin up to our house in Red feather. So the cost to hook up two lines Furnished by me, A drain line to go into a existing drain, with all parts in boxes and new. $1448.00. I would never call these guys out again. Flat rate only, and no Hourly. Do not use these frauds. Call the BBB and put these guys out of business once and for all. And by the way charge me $49.00 for a trip charge. Now there is a racket. Fraud Fraud Fraud.

Harry U.

I couldn't get a plumber out during my appointment window, which was 14 hours long. They couldn't get anyone out until it had been 24 hours since my appointment window had started! This was unacceptable, and being told over and over again after the window had passed that I was next and someone would be calling in a matter of minutes was simply infuriating, especially when they finally did have someone ready, more than six hours after the last reassurance that I'd be next in line for any plumber.

Kathleen J.

My 94 year mother received a phone call to service her year old water heater before the warranty ran out, which we thought was nice. The serviceman came upstairs with a part he said he took off that was bad and needed to be replaced. On a year old water heater??? It was working fine before. Charged her several hundred dollars. He left, came back and said he wasn't sure he turned it back on. Really? Later when she needed hot water-none! She called back. Answering place is in Arizona?? Sent someone else out and didn't finish until 11:00 p.m. She was totally taken advantage of and the service was terrible.

Dennis A.

Pilot light on hot water heater will not stay lit. Called at 7:30am Friday morning , was given a guaranteed appointment between 2-5pm for same day, at 4:45 they called and said plumber would be after 5pm. At 8:00pm he showed up, $49 to come in the door, and $169 to tell me what is wrong. So at 8:30pm what else can you do? You might as well hold a gun to my head. This is a total rip off and a bad company to treat people like this. I will never use them again and tell everyone I know of how bad my experience was. Oh, and the guarantee appointment means nothing, because if they call you and tell you that they are going to be late, in their opinion it gets them off the hook for not getting there as promised. So based on the fact they called you they don't have to honor their on time guarantee. What a joke and a rip off.

Kathleen W.

Drew came out to my home today for a health and safety inspection and found the bottom of my water heater to be rusting out. He had a camera that allowed us to see the inside of the water heater and see the rust. Because of him and the wonderful service Benjamin Franklin plumbing provided i was able to avoid having a leaking water heater and damage to my home. Drew was very professional and friendly. I would give him and Benjamin Franklin Plumbing 9 out of 10!!!!

Patty S.

These guys are a RIP OFF! My 93 y/o mother bought a 'service contract' with the purchase of her new water heater. She called them for service, just to check on things, before the contract expired. When the technician came to check on plumbing and electrical, per the contract, he checked the 3 gfi's in the home and replaced 3 smoke detectors for a sweet charge of $600. The guy had to seriously LOOK for something to bill her for. $600 for 3 smoke detectors is a RIP OFF!.Preying on the elderly should be a crime.

Brian P.

Way overpriced. They quote $384 + $29 service call to do what other companies do for less than $100. I will never use them again. Big rip-off.

Susan O.

Doing a kitchen remodel and the electrician (provided by Home Depot) managed to cut a pipe and caused a massive flood into the walls. (btw the electrician didn't tell us and instead shut the water off and said the vibrations were causing a pipe to leak). Ben from this company was here within 10 minutes of our call. He did a good job and was even patient with my talkative 6 year old! Pipe was replaced and he even cleaned up what the electrician left behind. I would definitely call and use this particular plumber (Ben) again.

Kent S.

Charged us over $500 for a low end 1/2HP garbage disposal. That included installation. That adds up to charging over $400 just for installation. Way overpriced. Go somewhere else.