Benjamin Franklin Plumbing

Steve F.

We recently purchased a home in Franklin and had several plumbing companies out to give bids. Ben Franklin dispatched Daniel out to our home to give us an estimate on replacing the main sewer line and putting in a tankless water heater. BFP beat the other bids by far.

We were living out of state during the project, and not being there, I felt anxious about not being able to oversee the project, but Daniel kept me so informed by phone calls, texts, and even sending pictures along the way. I believed when I hired BFP that we would be in good hands, and Daniel and the crew delivered. I had a few other projects going on at the house while BFP were working. Another company hit the water line, and Daniel and his crew were able to repair the pipe right away. I needed to be able to have hot water and have the sewer line ready to go by the time we moved in, and all of the work was done in time.

I can not recommend Ben Franklin Plumbing high enough. They want above and beyond my expectations. From Daniel, to Brad, Jan and Tammy in the office, Essex and Jack doing work out at our house, they all are top notch.

Jonathan S.

Great customer service and even better communication from the beginning. Ben was the on-site technician who was very knowledge and laid out a plan with options on how to fix the initial issue. Highly recommended - 5 stars!

Phil M.

Very good customer service and Work. They were clean, professional and did a very nice job installing a sink in my garage. Response time was excellent and getting the work done was quick. I would give five stars if the price wasn't so high but if you're looking for the job done right and want a professional job without any fuss definitely give them a call.

Chan M.

Work was done in a timely manner and the tech was very professional, but the charges were extremely, extremely expensive. He was there about an hour and installed a kitchen faucet (15 minutes) and changed out a kitchen sink drain basket (30 minutes) and the bill was over $500. I mean $500 per hour for a plumber!!! We should have all skipped college and been plumbers, but I bet this journeyman only get about $30 an hour of what Benjamin Franklin charges. Anyway, kudos to the tech who did the good work, but bad, BAD for holding up my 86 year old mother.

Becca D.

I called them as they were the only ones that could come out same day, however, I was charged $600 without the issue being resolved. Then I was suggested to get a new H2O Heater, since the part I needed would take up to 5 days, at the cost of $3800 when the unit is online between $1500 and $2100. That's a LOT of labor charges. NOT a competitive business with other pricing that is out there. I had another company come out today, second opinion, they saw nothing wrong that was suggested prior and I now have hot H2O. Benjamin is OVERPRICED and I felt like I was being taken advantage of. However, the tech did his best to explain what was happening.

Todd J.

We agreed on a qoute for the plumbing work I requested, when they
came to do the work they were asking for more money above
agreed price, I refused and used another plumber instead for less money. I will never use them for plumbing work again. This was a bait and switch.

Robert M.

I recently had to call a plumber and after using Yelp selected Benjamin Franklin Plumbing.

My wife and I the service very acceptable and the work was done in a very craftsman like manner and Ben was especially courteous and helpful in understanding was was going on.

We feel comfortable recommending this company and hope others find their work acceptable.

J A.

Benjamin Franklin plumbing is terrific! 5 stars for sure. Monty Moreland has 30 years experience, is the ultimate professional, honest and knows his stuff. My water heater is good as new. This is a great company with great people including the people who book the appointment from the office -knowledgeable and organized. Thank you!

Quint R.

Way over priced. I needed a shower faucet repaired. I was quoted over $700 to replace faucet, if they couldn't find a replacement.

After I received the quote, I got on the internet and found the repair part for $75 from HD online. The $700 fix would have still left me with a hole in my sheetrock. Avoid unless you are in an emergency situation.

Oh yeah, I still had to pay $60 to have them come give me the ridiculous quote.

Rick C.

I had a water pressure regulator that needed to be replaced on a Sunday morning. I gave them a call and their plumber Gary arrived about an hour later. It took him just a few minutes to confirm my diagnoses & then gave me two different possible price quotes based on a best & worse case scenario. Gary was very friendly, helpful, and informative throughout the process & able to complete the work within the cheaper of the two quotes.i will definitely be using them again!