Benjamin Franklin Plumbing

Jimmy D.

I was having sewer drain problems.I called two other company's before them,they couldn't clear the line,and there was no charge.(Browns plumbing,&mr.Rooter) then I called B.F. they charged $45.00 to knock on door,(even though no one else charged a service charge).B.F. sent two men,they attempted to clear the line and had NO success.they said after it was cleaned they would send camera in and show it was clear,that never happened.BEN FRANKLIN still charged me $297.00,and get this,they said the charge was for the""EFFORT"".I'm disabled living on a very limited income.How do the owners sleep at night ripping people off like this?I say call anyone but BEN!I had to get the whole line replaced by O.T.P. for a lot less then BEN wanted.don't let this happen to you!!!
Signed,James D.
ps.they said it was collapsed and need replaced...just looked at pipe the other plumber dug up and it wasn't even needing replaced.B.F. cost me way more then $297.00 try over $3.600.00. If you had done the camra like I was charged for I guess you would have known that,right?I have $2.00 to last my wife and I the mo.hope everyone reads this.SAVE YOURSELVES!

Lyn K.

These jokers installed a water heater for me. I called to tell them it was leaking. They set an appointment for 2 days later, but neglected to tell me to turn off the water, or how to do it, so it leaked into my crawl space for 2 days. Then they charged me $2,500 for the replacement and the drain required by code. That's the double rate for elderly women who are desperate and don't know any better. Now, just 3 years later, no hot water AGAIN! I won't be calling these rip-off artists for the repair of the sub-standard unit they installed. I'm pretty steamed, too bad my water isn't .

Shuree G.

*Cleaned up after themselves*
*went above and beyond finding out exactly where line went.*
*called city to come check our street and clean it out*
*honest*
We called Benjamin Franklin after another company insisted we needed a brand new sewer line.
John was the man who came out. he had an apprentice with him. They both wore booties into my home. (my house is not immaculate but this was an extra little thing that set them apart right away.)
He was at my house within an hour. He had already called the city to find out exactly where my main line was. (another extra thing that set him apart.)Turns out you can call the city to request a type of google map that maps all of that out for you. He suggested that based on what the previous company said that we should have a camera put down the pipe to see or at least feel where the clog is. sounds good. He puts the camera down our main line. He explained that he was very impressed by how clean our old clay pipes are. little bit of evidence of roots but overall very nice.. (Later I found out that the previous owners have always had drains cleaned at least once a year.)
Our line only went out to 51ft. The found out that my main line was not clogged. However, since the previous company said they hit a clog at 140ft and that is the city line He then called the city and requested someone to come and check our street and clean it out if need be!
That is another above and beyond thing this person did that really set them apart.
They found the line between my main drain and the main clean out had a clog in it. They cleaned up after themselves, even cleaned up after the previous company!
He even forwarded me the map so if we ever need to know where the pipes are in the future we have it.
I highly recommend this company. He didn't try to sell us on anything we didn't need or would not be helpful in this situation.
He even helped out after his job was finished. We originally went through a warranty company. since the previous company misdiagnosed our problem John was able to call in and quickly explain what really was the problem. We will get part of our cost reimbursed. We will definitely use this company in the future.

Jaina S.

Garrett is very pleasant and worked quickly to replace my faucet and fix one of my toilets. He has a positive attitude and I would highly recommend him and Ben Franklin Plumbing.

Jay W.

You get what you pay for! They are a few bucks more than some ""schmuck in a truck"" but they are professional, clean, well mannered, friendly, and very knowledgeable. Garrett is one of the best technicians I have ever met. I knew I was in good hands when I looked into the back of his truck and it was clean and extremely well organized. A+

Hans A.

Not only were they on time for the scheduled appointment, but the technician became available early. They called me to see if I was available it it worked out better than the scheduled time. Tim P. (technician) was great. Explained everything and worked quickly. He was very friendly.

Fred P.

I was unable to shut off the outdoor faucet after watering a new tree I had planted and I had to turn off the water at the meter. Since it was a holiday weekend I was limited on who was available to respond to my emergency. I called Benjamin Franklin and was told I was next in line for their technician. He arrived within 2-3 hours and was very knowledegable and professional in taking care of the task at hand. The Yellow Pages ad states no overtime charges but I would suggest that the pricing for replacing the faucet was on the extreme high side ($526) for a job that took the technician less than one hour to complete. Be prepared to pay a premium price if you choose to call Benjamin Franklin Plumbing.

Michael B.

DISHONEST AND OVERPRICED!

I had a problem with the pilot light going out on my water heater. I attempted to relight, no success. This had happened once before and I called Reddi-Rooter who came out the same day, afterhours and I was only charged a standard $30 service charge. Well, Reddi-Rooter wasn't available, so Benjamin Franklin was the 3rd person I called. First of all, they said if the service took place after 5:00pm it was an ""after hours"" call and would be $50. OK, I agreed to that. The gentlemen show up at my house at 5:01pm. I take them downstairs where they try to relight my pilot. I show them the email of the service Reddi-Rooter had sent me last year stating the problem. After being in my house 2 minutes, they return to their truck - spent 5 min in their truck. Returned to my basement where he pulls out his clipboard and explains the fees if they have to do any work, the minimal was $128. While he was explaining the fees he tells his co-worker to try lighting the pilot again. It lights. Then proceeds to tell me that I owed them almost $200. They were leaving my house by 5:10 pm. $200 for probably 2 minutes of work - never used one tool or even knelt down on the floor. The receipt stated he performed a ""Minor Assessment."" No assessment was completed, he only knew what was wrong by the courtesy email from Reddi-Rooter. The majority of the 5 minutes spent in my house was him filling out the receipt and calling in my credit card payment.

Do NOT trust this company.

Shannon S.

Called and came a early, which I was thankful. Tim was upfront with all pricing and started with the cheapest fix. It ended up be a more expensive part, but he tried and was honest through the entire service call. He had to go to the office to get another part while it was raining cats and dogs. He was very clean and professional.

Linda C.

Just had Ken from Ben Franklin Plumbing. Excellent service. Explained everything gave us written proposals to think over for future potential projects. We've been with Ben Franklin for 2 years. Excellent service.