Benjamin Franklin Plumbing

Jan C.

If I had a choice for no stars, that is what I would choose.

In 2006 I asked them to install two new freeze/resistant spigots on the outside of my house (off of the room that's on a crawl space). The first visit, they didn't act like they knew what they were doing and when finished, one spigot was sticking out of the outside wall by 3 inches. I had them back and all they did was add caulk (the spigot still stuck out of the wall 3 inches). Had them back again at which time they went back into my crawl space and voila, the spigot was installed flush with the house.

Then I just found out in October of this year that the spigot had been leaking for who knows how long because it had frozen and cracked, leaking water all over my crawl space, in the HVAC ducts, etc. I don't make it a point to crawl under my house and had no idea that the spigot had broken where the water pipe screws into the spigot. My hardwood floor above the leak started to buckle so I had another plumber (Grey's is awesome) attack the issue. He found out that both spigots had been installed wrong ... instead of the pipes aiming down for draining, they were installed aiming up and thus stagnant water in the pipe froze and broke. So an $8,000 repair job later ... floor in the 1000 square foot room had to be taken up, new joists (water rot) replaced, new subfloor and hardwoods put in.

These are three months of my life I will never get back (furniture from the demo room all over the house, contractors coming and going, huge dumpster in my driveway, complete mess during the holidays). My insurance company is attempting to subrogate for the expense.

Bottom line ... Benjamin Franklin Plumbing is a franchise. It appears their employees don't have a vested interest in the business (as a small business plumber does) - you can tell by their lack of knowledge and customer service. Stay away and use a smaller locally owned plumbing company that's hungry and values quality workmanship at a reasonable cost.

Amanda G.

DO NOT USE THIS COMPANY!!! RUN AS FAST AS YOU CAN AWAY FROM BENJAMIN FRANKLIN PLUMBING! Dispatch has Terrible customer service and we've had MAJOR issues with all three plumbing jobs we've had them do. You've been warned, look somewhere else unless you want to pay another company to fix everything they screwed up and charged you thousands for.

Allison G.

Beware of false coupon prices and services they claim to perform. Tech claimed to have inserted a cable in the clean out, said cable got stuck in clean out pipe after 2 feet and was unable to unclog drain. Problem is, 3 other companies verified there's no clean out pipe for him to have inserted a cable to attempt to unclog the drain. Also, they have coupons that advertise $90 Drain Cleaning Special with free camera inspection, but will charge an additional $49.00 for ""diagnostic"" even though it doesn't list the charge on the coupon.

Dennie S.

I couldn't be happier with their help. Response was fantastic and the information I received unbeatable. James, a very good representative of your company.

Jennifer S.

If anyone uses Ben Franklin Plumbling please beware...they ARE NOT using masks or willing to back away 6 feet unless you enforce it. The plumber said...""I don't believe masks work"". After he was told that he MUST put it on, he finally did and then started yelling when talking thru the masks. I am not pleased with their service and letting management know and might cancel my contract...Ben Franklin is not behaving in the best interest or safety of their loyal customers. We are in a global pandemic and I am trying to protect myself, my family and the public as well.

Jack P.

What a con game ! Very poor response !! Very high prices. As bad as hope plumbing. Requesting a camera to look in the drain. Sent someone without a camera charged for that Someone was to come in the afternoon but never showed up

Stephanie Z.

My mother has always used Benjamin Franklin Plumbing for all of her major plumbing needs. (Sewer line breaks from tree roots, replacing galvanized plumbing with all PVC.. new hot water heaters.. new sump pump batteries.. you name it.) It is always something more that we needed to do to the tune of thousands and thousands of dollars.

I am so aggravated and frustrated to learn they have been overcharging her this whole time and when we needed something as simple as a grey water pump replaced for our washing machine they were ""unable"" to fit that in.

They sent three technicians to our home who were here to do only a fall maintenance.. would have kept on repeating that water heater flush into my open sump pit again and again. I got the same run around each time!
"" We don't have that in our request order, we don't have the parts on our truck, we couldn't possibly install that today, we have a closed parts department after 4 pm.""
It's 2 pm? How do you explain this?
Plumbers have shown up here and not wanted to work.

If you make an appointment you get a four hour window.. if it isn't the 4 hours you chose, well- oh well.. they'll get someone to you when they want to.
If you make an appointment for afternoon or evening they will call you in the morning to confirm. If you are not answering at 7-8 am for your 5 pm appointment (cause maybe you went to work?) They won't come to your 5 pm appointment.

Today marks the third time a gentleman showed up at my home without the pump to replace the grey water pump. He looked at me like I was an imbecile."" We don't have these parts on our trucks, I am only here to do the Fall maintenance on the Hot water heater."" ""I will speak to my manager."" ""I'm just a tech and not qualified to replace such an item.""

Same old song and dance and by this time I have had two other quotes for the pump.. Benjamin Franklin was going to charge me more than twice what it costs anywhere else, Even after my poor mother has paid for all of this repeat business for 14 years. They were talking about perhaps giving her a 10% discount on the overcharged pump! Coming the next morning!

Do NOT give your money to these crooks who give 0 concern to you or your repeat business.. or your little old Momma for that matter. It makes me wonder how many of those things she's been having replaced (besides obvious sewer lines) really needed replacing?
I hate that this company has become what it has become.

The whole time I'm trying to complain I am talking to some woman ( at great length; over an hour and a half) who is trying to micro-manage me and tell me how ""of course I'm right, she's a new manager who will make sure my issues and situation are addressed by management and taken care of in a timely manner."" I will have to deal with some other irate plumbing manager in the morning first thing.. I said no thank you.

The majority of the men who have come here from Benjamin Franklin are totally disrespectful to women. They talk down to you and they think you're stupid. Wasn't going to get another thousand dollars out of us!

Elaine S.

My shower wouldn't turn all the way off, and Ben Franklin plumbing came to repair it. They charged a fortune and left a mess. After they completed the work, my washer now backs up into the bathtub. The scheduler tried to charge me again to have someone come out, but I spoke to a supervisor who agreed to send someone. The replacement guy said that if he pulled up anything from the drain other than plaster, I'd be charged for the cleanout, and that it was $250.
If you want high prices and bad service, call these guys!

C. C.

scam alert!!!!! this company is trash! avoid this company!!! two days in a row these scam artists failed to correctly put my appointment in the system. jason and stephanie at the northside location took no responsibility for their sloppy work, or for the useless schedulers that don't know how to do their job, or for my wasted time after calling off work 2 days based on the time frame given for an appointment. any claims they make on their website about ""being on time"" are an absolute lie!!! they took no responsibility for not showing up during the given time frame!!! their claim about a ""code of ethics"" is an absolute lie!!! this company and their employees have no ethics!!!! deserve 0 stars!!

Andy M.

Sewer back up. Nick was the service tech. Thorough job unclogging the line. Service is a little pricey but he took his time and fixed the problem.