Benjamin Franklin Plumbing

Judith S.

Plumber very nice but the tub leaked immediately after he left. Called the company and was charged another service fee to fix it. Said it wasn't under guarantee. When something isn't really fixed within ten minutes after the say it is I don't feel you should be charged another fee.

Kristena R.

Gary & Braxton showed up on time and restored my hot water. Thank you!! Although to simply vacuum the dust off the bottom of the water heater, I think 180$ was a bit steep.

Travis B.

Company is not able to keep their promise of being on time and constantly is making excuses for everyone. I wouldn't refer Benjamin Franklin to my worst enemy for service. Save your money and use someone locally owned and operated.

Gloria S.

My water heater failed on Christmas Eve Day. Other plumbers either couldn't come out or said they would, but did not show up. In desperation I called Benjamin Franklin Plumbing at 4:45 pm, and a plumber was at my house within 20 minutes. He had a new water heater installed before 8 pm, and the area was spotless when he left. I had some concerns/questions about the job later, and Doug addressed my concerns quickly. He went over and above to discuss my concerns, explain everything in detail, and to make sure I was completely satisfied. I couldn't be happier with the quality of the work, and the attention to customer satisfaction. Would definitely recommend them to anyone in need of a plumber.

Roy P.

DO NOT USE THEM!! Called them about 8 pm had problem with my main line after spending hours myself trying to clear it just didn't have big enough equipment. So called Ben Franklin lady on the phone quoted 175 for after hours call and had downloaded 50 dollar coupon so was thinking thats decent price guy shows up about 9:30 comes in I tell him what was going on he looks around for a clean out told him only place is in the main stack still insisted there should be a floor clean out after wasting some time looking around finally agreed main stack was only way in. So then he pulls out a price sheet at this point it's late i'm covered in crap kids new school year started next day just wanted to use my shower so tells me it's going to be 336.00 to do the main line so I asked does that include the 175.00 he said yes. Everything gets done he adds up the price comes to almost 500!! Was pretty pissed was lied to and the fact could have rented the machine from local place for 150.00 but was late so paid the price NOT HAPPY! My fiancee was talking to some co workers had the same issue and 1 called These crooks and same price other person called roto rooter cost them only 125.00!

Wes F.

Paid to have a repair done for a set price. They said it was fixed, no problem. Charged me for the work, calls the inspector to verify the work. When it fails, they tell me, too bad on paying to not get it fixed, it'll only cost an additional $1600.00 to fix it..

They don't stand behind their work and are completely shady in how they do business.

Stay away from BF plumbing.

Josh Z.

$68 service fee is fine. $209 to replace a $30 cartridge is not. That markup is outrageous. They only steal from me once. Almost $300 for an hour to replace the part is too much. I am clearly in the wrong business.

Ben K.

These guys are and absolute rip-off. Had a water heater issue that was still under warranty, and they told me the new part i was getting would require a complete re-build of my water heater. They quoted me at $385, so I called a competitor who came out and did the job in under 30 mins and only charged $75. If giving Zero stars was an option, that's what they would be getting.

Sandra S.

Too bad you can't put zero stars for a rating! I called this company because our bathtub was draining extremely slow. They came promptly, looked at the tub and gave me an estimate. They said if they had work on the pipes from in the basement (unfinished space) that there would be an extra charge. Looked at the estimate and said ok.

They did the work and did not have work on the pipes in the basement. They were here maybe a 1/2 hour. Then the surprise they added an extra $145 onto the bill. Getting my drain snaked cost $312 !!!

I will never use them again!

Trisha L.

This plumbing company recently claimed that they are open during evenings as well as weekends at no extra charge! However, good luck getting them to answer the phone during those times! Our water heater went out last year and due to all of the advertising I'd seen on them, they were the first place I tried calling. They would have had my business IF THEY HAD BOTHERED TO ANSWER THE PHONE!!! Needless to say I went somewhere else and I'd recommend you do the same!