Benjamin Franklin Plumbing

Sara S.

They showed up in the window of time they'd given me for service. He wore a mask and shoe coverings as well. We talked through the issue I'd been having and what I thought it might be. He checked a few things and provided several options of service to rectify the situation.

Unfortunately the problem was bigger once he got in to repair but he was able to offer additional estimates on the work and discuss a service plan to receive a discount on work currently being done.

Overall very pleased with the service (my bank account not so much) but you cannot mess around when there might be a water leak.

Great service and great company experience.

Eileen H.

We have had this Ben Franklin do all our work for years. Water heater flushing, new faucets, new drains...etc. So I called them today because a toilet overflowed randomly and backed up in a tub. I called and was told yes we can dispatch a tech right away since you are a club member. Great. Two hours later they rang back and I thought it was the tech...no it was the office stating they had looked and I wasn't a club member for four years.... I've only owned the house for three years. I told her there must be a mistake because I'm looking at their sticker on my water heater from last year. Maybe my credit card expired on the 5.95 a month to be in ""the club""? I don't know but there is a mistake. She said maybe because she can't see the whole file and she DID see more recent visits! But the dispatcher said it was four years so she had to call me .
Fine I will resolve all the issues and pay any back club fees since I didn't know there was a problem. Which by the way the club is an EXTRA optional charge to reduce your service charges.
I have three houses that I run and belong to several of these service clubs so I didn't notice it not being charged. Sorry. Charge me extra then, pretend I'm a regular customer whatever you need to do.......When will the tech be here? Nope ... no tech can come. They will only service club members emergencies today. I can schedule an appt for three days from now. So I asked her to please speak with her service supervisor and explain I am in a full leg cast on crutches and alone since my husband is with his brother in Pennsylvania who has Covid and is in the hospital . Since I'm a customer for three years I would appreciate the courtesy. No. This was the policy of the owner David Barnes. No exceptions. But she will go ahead and schedule me for Tuesday . I have sewage in my tub and toilet and floor.....NO THANK YOU this can't wait three days .
I called Lee Company and they were here in an hour The problem was addressed and then a cleaning crew was able to get in.
I am still in shock and can not fathom that the owner would have this policy. So make sure your in the savings club or your out of luck to give this company your money.
Eileen

Alden H.

Seriously, I can't be superlative enough about our experience with these guys. From start to finish, we received excellent service. We had to have our whole house replumbed which is definitely no small lift. Fortunately, the folks from Ben Franklin were extremely helpful in this process. From start to finish, we were well taken care of. They kept us informed at the end of each day and spent time with us working out the lowest impact ways to replumb our home.

Scott T. handled our estimate and helped with the insurance, while Zachary B. was our project manager and I can't speak highly enough of either of them. Having someone to help guide through the process of a homeowners insurance claim and be available by cell phone is a god send during a process like this. I would absolutely be happy with having these guys in my house again or recommending them to a friend.

Kathy K.

I had no clue a short length of plastic pipe under my dishwasher would cost me $427.00 to replace. Yes the service men were nice and I believe they fixed it properly but it was outrageously EXPENSIVE for a very simple job with supplies probably costing under $15. Once the techs were there it was already going to cost me $188.00 so I let them proceed with the repair. I will never use this company again. I feel I was taken advantage of. Also the upsell of the 'club' membership was very annoying when all I needed was a new hose for my dishwasher.

M S.

Their plumbing services are very overpriced at 3 times the industry average. Their service was average at best. I'll go elsewhere for future plumbing jobs.

Charlotte L.

I recently had an incredible experience with Benjamin Franklin Plumbing. Imagine my dismay when I discovered ankle-deep water in our basement caused by a busted water heater. I first called some hot water specialists who claimed right away on the phone that they couldn't help me. Okayyyy. Well guess who could!? Benjamin Franklin Plumbing. The office staff was incredibly helpful, the technicians were fast and clean. They showed within an hour of me calling, figured out the best way to address the problem and offered me a range of well thought-out solutions. Though it wasn't the most fun check to write, I felt like we got a fair price, and the work was impeccable.

Michael B.

Simply the best service I have had living in Franklin. The tech was amazing. The customer service was amazing. The price was not the least expensive, but the job was done right and the same day I needed it done.

Could not say enough great things about them.

Thomas W.

I would advise against using this company until you check with other plumbers. Their prices are outrageous.

David B.

If you like to be sucker by this comp lol $509.00 for 25 mins work , never again, if we all say NO to these frivolous charges and Overpriced service and they'll stop trying to charge people

Casey M.

I was given very expensive quotes for fixing or replacing my toilet, which the plumber told me was going to take approximately 45 minutes. I felt like the plumber was a salesman trying to convince me to have him do the work for the prices he gave me. I called another plumbing company who was able to fix the toilet in 20 minutes for less than half of the price Benjamin Frankin quoted me. I won't be calling them again.

The plumber was nice enough and the person I spoke to when arranging the appointment was friendly on the phone, so I am rating two starts instead of one. Otherwise, getting this quote was a total waste of time.