Benjamin Franklin Plumbing

Valerie M.

Extremely overpriced. They fixed a leak in our relatively new irrigation system for us a year ago and it was right at $1,000. We agreed and were under the impression it would take several hours to repair. Nope. Done in an hour. We developed a leak in the same location a week ago and called them back because their prior work was under warranty. Of course, after the tech digs up the yard, he tells us it's a different issue, not under warranty, and would cost close to $1,100. We said that was too expensive and he knocked off approx. $200. I did not want to agree, but my husband wanted the leak fixed today. I should have said no. This time he was finished in 45 minutes. NEVER AGAIN!! We could have almost had an entire new irrigation system installed for the cost of two repairs - in the same area. Probably will leak again next year, but we won't be calling Benjamin Franklin Plumbing.

Lori G.

Got me in the next day. Fast, friendly service. This is my 3rd time using them and they always do a great job!

Darby E.

My husband and I had a representative from Ben Franklin Plumbing come out last week, during the emergency hours. We agreed to pay the higher rate for this because of the regular hours would not work for our work schedule. The tech arrived and was very professional, and a nice and friendly guy, and it was nice that the service center called us when the technician was on his way. We had gotten their name from a local plumbing company that had come by earlier to look at the issue, and did not have the equipment to do the job (the other company did not charge us, since they couldn't help us). However, we were looking for answers on why our pipes were bubbling... we mentioned that there is a vent on the roof, and the tech said 'well that wouldn't be fun to go up in the dark'. This seemed to be his consensus on most things to check out throughout the night.... I felt as if we had a very incomplete inspection, I agree that it wouldn't be fun to check things out in the dark, but then don't agree to come out that late and charge $129. Then he quoted us for a lot of different work that was not going to solve the original problem. It took a lot of questioning on our part to realize it was going to be one big bill followed by another by the time they did all the work. We did ask to buy the 'bio-clean' product they suggested, and he didn't have any on the truck. Overall, we ended up not purchasing any services from them except for the service call, and did not find their inspection to be thorough.

Chuck C.

We had communication issue on both sides after the initial repair. I screen my calls and did not get the phone calls. Today the Benjamin Franklin team came out and did find a crack in the pipe that was missed the first go around. They replaced the copper and did a professional repair. I may add that I have used plumbers in the past that would have not cared about a mistake. All companies have mistakes now and then and it is the way they correct things that set good companies from bad ones. Benjamin Franklin was determined to make things right. I am now happy and will go back to Benjamin Franklin for my plumbing needs.

Erika C.

If I could leave NO STARS I would. Called and emailed about slow draining pipes as well as garbage disposal backing up. NO RESPONSE. My dishwasher just flooded my kitchen. Could have been avoided if they had responded last week when I asked.

Hunter R.

Just a terrible experience all around. The drip pan on my water heater constantly had water in it after I replaced the elements. I presumed it was a faulty pressure release valve. I agreed to pay the """"emergency"""" rate to have someone come out at 9 pm on a Sunday evening. The tech arrived promptly. He brought no tools, except for a knife, into the house and proceeded to unscrew the panels covering the elements with said knife, scratching the water heater in the process. No leaks there, so I was told that the water heater itself was cracked and needed to be replaced. The quote was for well over $1,000. The unit was under parts warranty, so I declined the service until I could speak with the manufacturer about the warranty. The tech pulls out his tablet to charge me for the call. Says there will be a 4% service charge for using a credit card, to which I agree. I then look at the bill on his tablet and he's got the 4% service charge (the emergency call was around $100) listed as a $40 charge. I tried to explain that this was a 40% fee and was incorrect, but he runs the """"math"""" again and says the credit card fee is $40. I had to go grab a calculator and physically show him the numbers before he agreed to only charge $4. Imagine someone standing in your living room at 10 pm trying to charge you a 40% fee for using a credit card. Had I not been able to convince him that his math was wrong, I suppose I would have just paid the $40 extra and disputed the charge at a later date. In his defense, he was very polite throughout the interaction. In the end, the water heater had a faulty pressure relief valve ($15 part) and didn't need to be replaced after all. Rheem, the water heater manufacturer, had another plumbing service come out and fix the unit for a grand total of $35 (less than the """"credit card fee""""!) It has worked perfectly ever since. I called Benjamin Franklin 4 times to try and explain the situation and avail of their """"100% Satisfaction Guarantee"""". Each time I was greeted amicably, told that they were aware of the issue, were reviewing it, and would call me back the next day. Not once did they call me back. So, in the end, I paid over $100 for a Benjamin Franklin plumber to scratch my water heater with a knife, incorrectly diagnose the problem, and demand a 40% service fee for using a credit card. I then tried to resolve the situation privately and was brushed off, despite a """"100% Satisfaction Guarantee"""" that apparently means nothing in reality. My advice: Take your business elsewhere; at the very least, proceed with caution when using Benjamin Franklin.

Rob R.

The """"unethical"""" plumber.I wish there was a """"0"""" star rating. They installed a damaged...fell off a truck damaged water heater under my house and said NOTHING of the damage. I saw it the following weekend when I went under the house to look at it. Neither the tech or Quinton who inspected the job said anything to us. I called to complain and was told they would have to come look at it which they did one day and replaced it the next. My time I had to take off work those 2 days, my gas $ and the extra 50 gallons of water to refill it meant nothing to them when I asked for some form of compensation. Sandra told me they made it right and that I was beligerant! Their tech supervisor James is a total jerk...very argumentative and refused to answer simple questions like, why did they originally install a commercial grade heater and the replacement said residential on it. He told me that it must have been a mistake but he would go get a commercial grade and charge me the difference...wtf! The day before he said I would be getting the same unit. He also ripped vinyl siding away from my house getting out of the crawl space, but that means nothing to them either. Point is if this was an honest company I would have been informed of the damage before the 1st install. Very shady and unethical company...STAY AWAY FROM BEN FRANKLIN PLUMBING IN GREENVILLE SC I wish there was a place to post photos!

Darcy H.

I hired Benjamin Franklin to install a water heater in a home I bought in December of 2015. After a time I began to notice the floor around the water heater warping. I called Benjamin Franklin in October of 2017 to do a check on the water heater, and a few other minor issues (washers at faucets, things like that). The two gentlemen who came were friendly and respectful. They took off the door to the water heater, looked it over and said what a good job that installation had been and that everything was fine. I voiced my concern about leaks under the house (my son has a mold problem at his house because of a water heater improperly installed) and asked if they would check under the house for any problems.They came back saying everything looked fine (and that there were a lot of spiders under there). I was charged $372.00 for the minor repairs and they left. And my floor continued to warp. So I called a new plumber for a second opinion. These gentlemen came. They were friendly and respectful. They took off the door to the water heater and showed me within minutes that I had a leak under the house. They showed me where it was rotting my floor away. They also showed me that the water heater had been installed with a pipe that was too long and that when the access door was on, it was pressing on this pipe, which may very well have been the pressure that caused the leak. They had me listen to the hiss that was audible as the water sprayed out. Then they went under the house. They came back with pictures on a cell phone showing me the leak - and the very wet wood under my very heavy water heater. They gave me an estimate of $254.70 to fix the leak under the house and the pipe that had been improperly installed at the water heater. So, it cost more to have Benjamin Franklin NOT fix it the problem in October 2017 than what it cost to have the new plumbers fix it today. If you choose Benjamin Franklin Plumbing I hope you have better service than I had. I will not be calling them again.

Ryan M.

1 slip brass coupling- Lowes $2.10 For the Technician to soldier 1 coupling on. $????? 1 PVC Tee coupling- Lowes $1.22 4 Pex Crimps- Lowes $8.00 1 10-ft piece on PVC- Lowes $9.38 Work time around 40 minutes to complete work order. Hourly rate for tech must be around $400.00. No bill was left for anyone to review I also contacted the supervisor to request an itemized bill. Stated they don't itemize there bills. They just read the price out of a book to see how long the job should take and what the tasks are and it spit the price out. But he did say he would mail me the statement. I assume it's going to say your bill is $531.00 The issue I really have besides the ridiculous bill of $531.00 is that you personally too advantage of an elderly (94 years young) veteran and this pisses me off beyond your belief. So I can only assume this is the best practice for this company to take advantage of the elderly people in our county. Do you also do this with single parents that are non- technical? I also can assume you didn't think anyone would crawl under the house and take a look at the work you performed. Because I can assure you that you knew a 94 year old man wasn't going to crawl on his hands and knees to validate the work you performed. Well you were sadly mistaken. I hope you never receive any more business from another Veteran for the rest of your career. The material listed about is all that was used to repair the issue.

Z S.

Quinton was amazing clean an courteous. Did the job fast and good. Got here right on time. Only reason for 4 stars is it was a job I may could have done myself just didn't want to. But that was probly my fault. But I can say roto rooter was supposed to call at 8 am. Never heard from them. So yea. These guys will get my business from now on