Benjamin Franklin Plumbing

Christa M.

A horrible experience with this plumbing company! For a job that we were quoted that would take 2-3 days took 7 weeks. 5 failed inspections, 3 different crews to get the job done. Everyone was nice- but did not know what they were doing or even know the codes in Pensacola. It took 5 weeks for the operations manager to figure out that one of the code violations was that the base of the toilet had to be 15 inches from the wall. That is just one of the many many issues. On the first inspection- it was so bad that the inspector turned them into the competency board. I am not a plumber that is why I hired a plumbing company- they are suppose to know what they are doing- they completely failed on all aspects. And their compensation was less than desired. They could have offered a much better compensation- considering how long, how much we were put out, loss of income, the stress. And to save face in the community and to satisfy a customer. But no they are more worried about the bottom dollar and the heck with customer satisfaction.

Jennifer W.

Thomas rocks! We had a pipe burst during the cold freeze and were freaking out! Had to google how to turn off the water and my husband dig up the pipe to see if he could figure out what was going on, but neither of us felt smart enough to tackle a plumbing problem Thomas came out, realized it wasn't a burst pipe, just a coupler problem, fixed it and was gone! He took the time to explain what the problem was, how it happened and what we can do to make sure we don't have the problem again. All in all it took 1.25 hours from the initial call to him leaving. If I ever have an issue again I know who I'm calling and who I'm asking for. Thomas really knows his stuff and made a frantic situation calm and easy. Thank you!

Gail W.

Charged us $584 for 30 minutes of work to unplug a clog!! Would like to give zero stars!!

Jim W.

These folks were fantastic! I am from Illinois and have limited time at our house in Florida and they worked around my schedule and got my plumbing problem fixed amazingly fast! Justin was a great repairman and I won't use anyone else down here!

James A.

The plumber was late. I was told by the office when I could expect him twice. He was late both times. When he got there I explained the problem. Without looking at anything he told me it would cost somewhere between 375.00 and 1200.00 dollars. I wasn't about to such a ridiculous price for such a minor repair.

Karen T.

WARNING *********** WARNING ************WARNING********** I would not use this company. I had a stopped up sink and called them. They did send someone right away, but the plumber did not know what he was doing. I called the company and they sent someone else. By the end of his visit, I not only had a stopped up sink, I had broken pipes. They broke the pipes and tried to tell me they were already broken, really ?? The final guy that came out, said the pipe is old and would of broke eventually and they want to charge me $22,000 to replace the entire pipe under the house. WHAT ?? Ok, they came down to $19,500. They break my pipe and want to charge me an enormous amount. I had another plumber here a few hours ago, in 10 minutes he unclogged my clogged pipe and said he can cut off the pipe and run another pipe and the total cost is less than $1,000.00. He said absolutely no reason to dig up my house to replace the entire pipe. Parrett Plumbing is who you should call NEVER NEVER NEVER Benjamin Franklin. After this is finished, I will be writing the Better Business Bureau.

Patricia S.

Is it wrong to say you LOVE a plumbing company? Well, call me wrong. BF Plumbing has done so much work on our older home, and also on our rental, that this review is long overdue. Nick and David so wonderful work; very thorough, prompt, and extremely professional. Yes, the prices could seem high (we are BenFranklin Members, so the cost is less overall). However, consider the cost of the services when you get the WRONG plumbers in there, or you try to do it yourself. In those situations, the cost get exponentially higher and your time also costs money. Older home: we've had to replace our entire water main line, including the line to our guest cottage. They worked overtime, in the cold and were incredibly thorough. Wished we had known about them when we did our inside line, as that situation would have gone much smoother... (a family plumbing company did the work, and we are still regretting their service). Our rental house: we were fixing it up to sell. I made the mistake of having one of our contractors use his 'plumbing guy' to reinstall sinks and hook up dishwasher. The day of the open house, the dishwasher leaked so much it pulled up the wood floors and there was water everywhere. Our 'contractor' was trying NOT to see the puddle.... so I called BenFrank Plumbing and they had it all fixed within an hour. Should have called them first! If you value YOUR time, call Ben Franklin Plumbing. They are prompt, professional, and do great work!

Andrew S.

I called Ben Franklin to do a warranty replacement of a faulty hot water heater that they had installed last year. Kody the plumber showed up on time, diagnosed the problem and set to work. He was polite and very professional. He replaced the water heater, cleaned up the work area and overall I was extremely pleased with both Ben Franklin and Kody's service. I will definitely be using them in the future for any plumbing needs.

Frederick W.

Let the buyer beware. EXTREMELY EXPENSIVE and cost not revealed until you commit to """"evaluation fee"""" of $69. Competent techs and excellent equipment but the phone operator refused to give indication of prices except for the $69 to come to the house. Implied a simple job could be done for the $69 fee. NOT TRUE. He must have known but would not tell that they have set prices for categories of jobs (jobs are broken into five categories). Their MINIMUM price is $69 + $85 = $154. That to do something as simple as a small adjustment and that only if you are a """"member"""" of their """"club"""" ($90+ per year """"membership fee"""") which apparently gets you a 20% discount. They wanted over $330 to snake out a slow laundry drain; less than one hour from arrival to departure. To snake out a sewer line from house to street is over $430. Competing companies will do same job just as well for less than 1/3 the price. Call Acme in Destin or Wilingham in Valparaiso. OR next time I'll rent a 25 foot motorized snake and do it myself. Should have been a red flag. i used them before but their prices have exploded. I was slow learner but I know now.

Martha L.

Just had them out to fix a horrible leak in our bathtub. They do charge a $69 fee for coming out. They sent two very polite and knowledgeable men. It took them less than 15 minutes to fix our problem and they only charged us the 69 dollars. We are very happy with their professionalism, their courteous behavior, and their pricing. We will most definitely use them again.