Benjamin Franklin Plumbing

Suzanne H.

Had me sitting at home twice for 4 hours both times for an appointment call about half an hour before they were supposed to come by they made an excuse on why the guy didn't show up both times the girl at the desk was kind and she knew I wasn't happy the second time that they didn't show I called and the girl at the desk said she was gonna text her manager Chris and tell him about the situation and she said he would call me to talk well guess what I never got a call from Chris so if I could give no stars I could

Ruthann D.

Service was spectacular. Everything was explained in detail, no hidden fees or charges. Very upfront. John was great, very knowledgeable and thorough. Would highly recommend.

Pedro S.

I've had repeated great experiences with Ben Franklin Plumbing and their service techs. This time, Mike B. arrived right on time on a Sunday am to deal with a dishwasher flood and water from under the flooring. He replaced corroded copper fittings, got the dishwasher/disposal draining properly and cleaned up after himself. All while petting the dogs, playing great music and explaining everything along the way. Every experience I w had with Ben Franklin Plumbing has been this way. They are exceptional, reasonably priced, and consistently on time.

Elaine S.

What a rip off . They came out my washer was backing into sink. The problem is that house old pipes going into house are smaller than pipes for washer. We figured this was the problem. So that was a $50.00 charge. My husband then said how much just to snake out from roof . This house is small 817sq feet. It would be a $99 charge to get on roof. Then $369.00 to clear main line then another $59.00 for suc what ever that is. ARE YOU FREAKING KIDDING ME !!! I would give them zero stars if I could. My husband is retired from the construction business . Of course he told him see ya!

Robert r.

I will try to be as specific as possible so that those reading can make their own interpretation. I am a state licensed general contractor and inspector. I am very capable of performing the plumbing work that I was requesting myself, however I have offices in Jupiter and Miami and was going to be in Miami all this week. I contacted Benjamin Franklin Plumbing last Friday and spoke with the gentleman that answered the phone. I informed him that I had a rental property in Port St Lucie that I had replaced the countertops with granite and needed someone to re-plumb under the sink. (The Y, p traps and everything was still there) I was very detailed in explaining to the gentleman on the phone what needed to be done. I identified myself as a contractor and requested an APPROXIMATE cost to reconnect the sink base plumbing to the two new sinks. (I provided the new faucet, and with exception of the two new sink collars, and perhaps a little adjusting of the traps,all they needed was about an hour of labor) The gentleman gave me the whole sales pitch of how ALL their employees were licensed and had to pass a background check, but would NOT provide me even with a ballpark cost of what it be to re-plumb TWO sinks!!! (If your a plumbing company, and you've done this hundreds of time, you should be able to provide a customer with a ballpark number. Nevertheless, even after I explained that i didn't want to waste their time if their figure was was going to be out of the ballpark, he insisted that the plumbing technician would have to go out and look at it. (For the records, ALL of my phone conversations are automatically recorded) NEVER during the course of the conversation was I informed that there would be a service fee for the visit. (You know where I'm going with this...but it gets better) The tenants were going to be out of town till Monday night. The appointment was scheduled for this past Tuesday morning. A tech by the name of Aaron went to the property on Tuesday and contacted me from there to inform me that the cost to re-plumb the two sinks was $599!! I told him they were insane!! His response was that he was aware that may be a little more money than other contractors...THEN, he said I had to pay a $79 service call fee. That's when I lost it. No. I did not pay the fee and it's not the first time that my telephone recordings have proved indispensable. I apologized to my tenants. Rescheduled my Wednesday meetings, stopped at Home Depot Wednesday morning and purchased the sink collars, valves, and a p trap just in case, and headed to Port St Lucie. The total cost of the materials I purchased was $46.87. (Of which $5.44 was not used) I arrived in Port St Lucie yesterday at 11:00AM. After some conversation and holiday greetings exchanged with my tenant I was back in my vehicle to return to Miami by 12:35. Job completed!! Less than $50 in materials, an hour of labor, and these CROOKS wanted $599. YOU ALL DECIDE IF YOU WANT TO GET RIPPED OFF BY THESE GUYS. Good luck, I hope this saves people from being taken advantage of by this company.

Dean H.

More than $400 to replace a thermostat that costs less than $30 and a job that took less than 30mins... they don't even want to give you the price of the parts so you don't know how much they are overcharging you, they said it takes a week to find out the price, that I found in 5 minutes online. First and last time.

Joel G.

Had a 15 year old water heater replaced by these guys. Because of all the rebates available I went with a tankless water heater. They told me that I would never run out hot water and they were right! Installed it in a morning...great guys great service. Come tax time I'll be getting a tax credit too!

Peter B.

Had to repair the water hoses and valves on our washing machine. Mike came as promised, completed the tasks necessary in short order, also repaired an outside faucet. He was clear about what he was doing and the cost. Will definitely use him again.

Mary Ellen S.

John installed a new water heater at my house today and did a great job, on time, professional and fast. Its nice today when you can find somebody that's totally prepared and equipped to do a good job. Lionel

Robin A.

The only thing this company has going for them is that they come in a timely manner. I've used them twice. I found out they overcharged me. When they inspected my house they came up with numerous things that were wrong ... then suggested I purchase a yearly plan to get a discount (which I did like an idiot). They said I needed a new hot water heater (that was over two years ago and that same water heater is still working). When I called to have the hot water heater serviced (as part of the yearly plan) they told me they wouldn't service it because it was too old (this was said by the same guy who sold me the plan and told me that servicing the hot water heater was part of the plan). On the second occasion, I was charged for something that didn't need to be done because what I thought was a plumbing leak turned out to be a sealing leak around sink ... but Franklin Plumbing guy said he fixed problem with pipe.