Benjamin Franklin Plumbing®

Rhonda H.

Late Friday evening the 19th of July, I accidentally broke our irrigation PVC pipe in our backyard - this is the main unit for our sprinkler system and it sits up out of the yard and has two shut off valves/yellow levers attached to it. Of course I did not know this then but I do now. I looked on Angi's list and put in a request for help. Benjamin Franklin was the first to respond and they were very nice. They were able to send out the plumber the next morning between 8am-12pm. The plumber arrived the next morning around 10am and he was very nice. However, he never examined or even touched the pipe at all. I showed him where it was broke. However, he quoted me $1,100 to repair the PVC pipe. It was like $600 to dig and $500 to replace the piece of PVC pipe . I told him that you could feel the pipe just below the ground. He told me that if I wanted to dig the hole he would see if they could reduce the price but he was not allowed to dig. Of course, I dug the hole while he stood there to prove that it was one shovel below the dirt. He called his supervisor who then offered to fix it around $550 since I had already removed the dirt. I still said no. He knew that I did not have water to my house since my neighbors had to shut off the main valve and that my husband was out of town. On the PVC pipe that was broke, there were two shut off levers that I did not know what they were since I am not a plumber - I'm sure with his experience, he could have easily turned them off. I told him that I would try and fix it myself or call my handyman. He told me that it was harder than it looked and I would need a shop vac, etc. and then I would still be without water for some time. My husband was out of town and I was without water so I almost caved in from pure panic. My handyman came out within the hour with his plumber friend and they charged me $20 for the piece of PVC pipe and glue to fix it and showed me the turn off valve. No shop vac was needed and he took him about 30 minutes. The plumber who was fixing it for me said that the plumber who was there should have seen the levers and could have turned it off and at least restored water to my house since it was just the irrigation. He was shocked and angry at the quoted price from you. He even offered to give a testimonial. I was so disappointed in this plumbing company! Of course, I had to pay the $89 service call charge and it was a complete waste of time but lesson learned! Where is the honesty anymore with businesses!

Tom D.

Never showed up. Wasted 4 hours of my time. They didn't offer any concession even though they advertise that they pay 5 dollars for every minute late.

Marty A.

David , best ever. He fixed our problem and was on his way And we no longer have that smell. Great guy!

William K.

Big Rip off 500 max job quoted 2300 offered to do for 2000 The tennant was whining when I said i would not go with him 4 hours later done My local plumber offered to fly out and do job for 500 plus 400 flight Not bad rate @ $500 per hour Guess the rent going up more going up but still how do Ben Franklin people sleep at night Not sure if the Attorney General can look into them for price gouging but they should

Robert F.

We had a stopped up drain and requested Ben Franklin to come out. They were prompt enough and responding but that's where it ended. The plumber immediately started trying to upsell us would not even discuss the job we had them there for. Quoted us over 2,000 as her starting point which was obviously going to run very much more. Without even starting the job she was already saying that we needed to tear out the bar that the sink was on and jackhammer the floor through our room and she couldn't even say how much all of that was going to be. She did however give us an estimate for the $2,400 job which included two $240 sink strainers which cost $14 at home Depot. We paid her the $89 appearance fee and we're happy to see her leave. They then began emailing us requesting a review which I thinks takes a lack a self-awareness. Her behavior bordered on fraud.

Sonja C.

Lisa Diamond and her trainee Alan replaced our old water heater and removed our ancient water softener. They were on time, worked fast and cleaned the area when they were done. Both were very friendly and answered all the questions we had. Thank you Ben Franklin for having such great employees. Sonja and Steve

Dale H.

Stay away from this company I beg you to stay away from this company. Their prices are nothing more than gouging you I had to have a small part replaced on my shower faucet that cost $3 and they charged me $509 for 35 minutes of work. I understand businesses need to make money but I'm telling you now stay away from this company look for a plumber who charges by the hour. There are several out there who charge by the hour and not by the job. There is no way I should have paid this amount of money for 35 minutes of work. Again I am telling you to run far from this company and from previous reviews I can tell you it looks like I'm another person who's been taking advantage of

James S.

I don't know how this place stays open. Talked into replacing my water lines due to an under slab leak 3 days late for job, workers were ill-informed on the job, and brought inferior tubing to site. Both of their workers, Ulie and Mike were wonderful and should find jobs for a more reputable company. This is a bait and switch operation, stay away.

Noah T.

I hired Benjamin Franklin for a water heater replacement. Upon arriving, the plumber surveyed the job and quoted me for about $2,000. I asked the plumber """"does this price include the electric work that needs to be done?"""" He responded with yes and called for an electrician from his company to come out - all of this is stated in my invoice from them. Once the electrician shows up, he said the additional labor will be $900+! I quickly called the company and was told by customer service that I already paid and they will contact the tech to clear up any confusion. After some back and forth, the manager decieded to retract the tech and quoted me an additional $900 to get the job, that I already paid for, completed. Now I have to waste my time filing a court case AND hiring someone else to complete their work. I will never use Benjamin Franklin again, and I will certainly not recommend them to anyone.

Charles E.

Would not recommend. Charged me $400 to basically tell me I had a leak. Found a reputable leak specialist and repairs cost $700 total to repair. This company quoted me thousands.