Benjamin Franklin Plumbing - Dallas

Wendy D.

I scheduled this company to install a new shower faucet and bathtub faucet to replace the leaking ones. I was quoted one price and then in the middle of it, the price was raised because apparently I had not been clear about replacing the two leaking faucets. I thought it was way overcharged, but since my bathroom is torn up, I said ok. THEN, I find out that even though that take the marble tile front from the side of the bathtub to get to the faucets, they can not put it back!!! Something about liability if it breaks! To make matters worse they have to remove the sheetrock from behind the shower to replace the faucets and they can't put that back because they don't do sheetrock! So I have to hire someone else to come in and fix their repair. NOT HAPPY and DO NOT RECOMMEND.

Ashley G.

Overcharged for a water repair by $150 and when I've called to ask the technician to give me a more detailed breakdown of my bill I keep being told that they will do it and it simply is never done. Otherwise they were very fast and the repair seems solid. I just wish that they were a little more diligent with their customers after the invoice is paid....

Brad B.

My wife called to get a quote and was told they charge $60 to come and provide one. They come out - technician was nice to her, but the quote shows that Benjamin Franklin is more interested in scamming for their paid estimate than actually doing work unless you're a sucker.

We have a leak in a valve past the city water shutoff on the main. Parts for the job amount to $25 at Home Depot. Benjamin Franklin quoted us $1700. I was floored and asked how long it would take them. The technician said 2 hours. 2 hours... so they bill at over $800 an hour. If a contractor bills you more then $200 an hour you're getting scammed!

We called out four other services afterwards and they were all less than $700. We chose the mid range company for $650 that could do the work the next day. So does Benjamin Franklin just want to sit at the top of Google results to do 15 minute quotes all day or do they actually want to fix your problem?

Kelley M.

This company does not guarantee their work. Came out to repair something, I paid them thinking the problem was fixed. Two weeks later, the problem was still present. Was going to charge me AGAIN to come back out. Even said that if it wasn't fixed the second time, I would have to pay AGAIN for them to come out the third time. No thank you. Ended up going with Hutchins and the problem seems to be corrected.

James J.

Date: 3/25/2019

Job: repair leaking water valve outside of house. NOT the cutoff at the street. This was NOT an emergency call.

Let me preface this review by noting that I did not have them perform the work. They only provided a quote so I cannot comment on their work.

Why did they only provide a quote? The person that showed up to perform the job luckily provided pricing before any work was done. He stated that an exact figure could not be quoted until he got into the shut off box but it would be one of two prices. 1. In-ground water repair - $1325.00. 2. House Shut Off Assembly Replacement - $1685.00
I knew these figures were exorbitantly high.

Another licensed plumber performed the work for $429.00.

While I understand a company has to make a profit, a price that is at least THREE TIMES more than another company should be illegal.

Save the $59.00 they require to provide a quote and call someone else.

Joe M.

I had a major job with a water leak in my yard. Chris and I believe
Sean showed up to help me today. This is the only Company that
showed up to help me out on a major job. They found the water leak and are going to finish up tomorrow. They were very professional and did a did a great job in finding my leak. I had two Companies promise to show up on Saturday and Sunday that did not show up. They were
ARS and 24 hour plumbing. Neither one showed up on the day they were scheduled. I will never call these Companies again. Also, the Roto Rooter woman asked me if my leak was the City's or mine. I told her how would I know I am not a plumber. I did not know where the leak was. She told me that Roto Rooter would not find the leak and not help me. So in summary, call Benjamin Franklin when you need
a Company to help you out on your plumbing or in finding and fixing a leak in your yard

Justin B.

Terrible service, communication, and follow up. They have still not been able to produce an actual receipt for the work done after 8 separate requests to do. The valve from their installation has failed twice filling the attic with natural gas twice in 30 days. They charge twice as much as anyone else then can't even produce a receipt for supposed work completed. Spoke with two different managers including an operation manager. Co-Serve and independent housing inspector both stated unnecessary work was completed and charged. I gave both managers an attempt to make it right and they offered a bag of beans compared to total project charge. You can get better service and results taking your luck with anyone else. You will obviously save money and results can't be any worse.

Brian T.

Same day Christmas Day service! On time, work done as explained, and done in the timeframe stated. Awesome job by Ricky and Chase. Thanks for saving my Christmas!!!!

Jeff C.

This company is extremely expensive to the point of price gouging. It is beyond me how the stay in business. My wife was suffering from the pain of recent foot surgery and could not walk. We had a clogged drain. I was out of town. The clog was removed by the plumber in less than half an hour. Our bill was $351.00! My wife complained about the cost, and was told to "look at my rate sheet". At that point, she just wanted him out of the house. I called to complain and was told that the owner would call me back. I stopped payment on the check. It's been a week, and I still haven't heard from the company. For the love of God, please don't use Benjamin Franklin Plumbing.

Kay G.

Appalling! My 91-year-old mother was charged $310.00 to install a kitchen faucet! I called to question the charge and was told that's what they charge to install a sink. I told the person it wasn't a sink, it was a faucet. The person then said, "Oh, that's what I meant, a faucet." The workman in effect was chaging $210.00 an hour. He did not provide the faucet, Mom and I bought it at Home Depot.