Benjamin Franklin Plumbing - Dallas

Melissa C.

The work was good but would highly suggest quoting around first or at least getting detailed estimate of damages and detail invoice with square footage for reference. I had them come out to check out my washer but was told I had a broken sewer pipe as well that would end up flooding my crawl space if I didn't replace. So they suggested I replace the cast iron. I had two bathrooms lines and washer line replaced. Quoted over $15k financed with them. At least I don't have to worry about my plumbing.

Wilfred O.

Thank you. Your plumber did a great job. I will call you again if I need plumbing work done.

Nicole S.

Would not recommend this plumber--they operate on commission and will try to upsell you on everything.

My fiancé and I recently purchased our first home and identified a hot water leak at our house, which we believed to be a slab leak. We called Benjamin Franklin Plumbing to help us detect the exact location and quote us for the repair. Their technician came out and only used a heat gun to attempt to locate the leak. He did not use sonar equipment--standard practice for a leak detection service--and proceeded to quote us a minimum of $7k-$12k for the repair in an area in which he "thought" it was located. He also told us we that needed to replace our water heater and replace a toilet. His quotes for those repairs were $4,800 and $1,000, respectively. Keep in mind that water heaters average about $500-$600 to replace...and do not typically require an additional $4,000 in labor costs to install. The same can be said for toilets.

Prior to sending us his quote, he verbally shared that "this is a business and he is here to take our money--just not all of it."

Little did this man know that my fiancé is in the construction industry and we are well-versed in typical costs for repairs. This company is highly unprofessional and inappropriate.

We ultimately used Ken Wade with Leaks, LLC to detect the leak (he showed up sonar equipment and immediately located the spot and identified the exact problem). We also used Dried Piper Plumbing in Richardson to fix the issues. In total, we payed a fraction of the cost for the hot water slab leak repair and a sewer line repair--and, we don't need to replace the hot water heater.

Do your research before calling Benjamin Franklin--the name of their company is quite ironic given the repair quotes they throw out. For reference, slab leak repairs typically cost between $2k-$4k.

John S.

BFP was my goto plumbing company however my last experience has motivated me to find another company.
Basically I was charged $99 service fee after they couldn't recreate the issue I described. The issues being the commode flooded after a flush and the adjacent bath tub had brown stuff coming up the bathroom drain after the flush. Because I failed to mention the adjacent bathtub in their online form they want to charge me an additional fee to send out another technician to check the tub drain. I asked the rep if I could speak to the technician that came to my home however, this request was denied by the service rep I talked to (William).

Also I'm not crazy about their pricing. When I employed BFP to install a new garbage disposal the pricing going from a 1/2 HP to 3/4 and 1 HP was an outrageous upcharge. I had price disposals at Lowes/HomeDepot and BFP pricing does NOT reflect the real world for the higher HP disposals... The labor to install a 1/2 HP versus a 1 HP should be nearly the same but not at BFP. Next time I will buy my own full One HP disposal and hire a handy man to install.

Dot S.

Would not recommend pricing outrageous and no detailed breakdown of labor, parts just one lump charge almost $600 with $289 trip charge and refused to honor the coupon for a discount. So sorry I went to them I should have reached out to a more local individual company. Oh, they also refuse warranty on their work. Do yourself a favor and go elsewhere

J W.

Absolutely horrible and a rip off. Not only are you charged a $59.00 trip charge for them "just to show up" as the technician said, they wanted to charge over $200.00+ dollars to write up an estimate (which is what I thought I was getting for the trip charge). Said they had to measure and use a camera for the sewer line even though I have pictures and measurements available from the City. Then to pay by check, they wanted every personal identifiable piece of information from me....asked for just about everything but my first born. The technician was argumentative and sarcastic. I would not recommend them at all. I will also post this on the next door app in my neighborhood to warn others so that they do not get ripped off by unreasonable pricing.

Mike C.

We had our water pipe burst in our master bathroom. We called Benjamin Franklin Plumbing they were polite on the phone and scheduled me.
I received follow up calls and text messages letting me know the plumber was on the way to my home. The plumber was outstanding extremely knowledgeable. I ask how long he's been doing this he said 31 years.
I would strongly recommend this service for pipe work pipe repair. We have water now and everything was doubled check from the plumber before leaving.. A big thanks to this company for outstanding Job on my pipes....

John B.

I called Sunday spent 10 or 12 minutes on the phone scheduled the appointment was assured that they would be here between three and five today, Monday,
I received a text message asking if I needed to schedule appointment Monday morning. I called back to confirm the appointment was scheduled at three. I received a telephone call back 30 minutes later informing me that I was outside of the scheduling area. They informed me that I needed to call another Benjamin Franklin in Duncanville. All in all I've spent about a half an hour trying to get scheduled for a plumber. It seems that this is just an advertising group. It's all publicity driven. Wastes your time. Disappointed.

Kathi O.

I feel with all the commercials these women (owners) are putting on the radio during this time, I needed to speak up even though this happened in 2016 because I have heard my story is common with them. I could hear a leak in my walls. I had the rep from BF come out, and the first one said it was from a puncture hanging a picture...what? He quoted over $1000. He sent someone the next day and that rep said (as I figured) that was wrong. I was heading out to my father's funeral in Ohio the next day which I told him. He said it was a leak under the slab and would cost me $13,000. I was devastated, but it needed done as he said or it would "flood" my house while I was gone. I was told by numerous neighbors it should not have cost more than $3000 at the highest, that they could have gone in a different way. So when I heard another leak a few months later I called Accurate Leak. They felt so bad for me (and agreed it should have been done for a lot less), they repiped my whole house for $3000 less that one stupid pipe cost!!! As I speak to others, I find out Benjamin Franklin has ripped off numerous customers. I want people to know!!!! If I could give no stars I would!!!! I wrote one review a couple years ago and never heard from the owners, not even a reply. But no matter, I've read Lauren's replies and they are pretty lame.

Liles A.

Benjamin Franklin charged me over 1300.00 to l repair a sprinkler line. Took about two hours and 15 inches or so of pvc. That is 650.00 per hour. They talk about their "upfront pricing". Be careful before using them