Benjamin Franklin Plumbing - Charlotte

Hasil P.

Would caution anyone using their services to ask how much they plan to charge. On a recent trip I was told of a $57 fee before hand. When they arrived the tech mentioned a diagnostic fee (which i assumed was the $57) and looked at the problem.

AFTER he had looked at the problem I was presented papers saying there was an additional charge of $155 (to tell me there was a leak). To me that is just ripping people off. I was never told of that dollar amount until AFTER the tech looked at the problem.

I called the General Manager Paul Stefano. He basically said I was a liar and that the tech told me it would be $155 BEFORE he looked at the problem. Why would I agree to pay someone $155 to tell me about a leak i knew about? I wasn't told about the fee until afterwards. He claimed the signed bill proves the tech told me about the fee BEFORE he diagnosed it, but that is not true. There is no time stamp to demonstrate that and again I wouldn't pay someone $155 to tell me there was a leak, I thought I was paying the $57 for that.

I'm sure the work they do is decent, but my experience was not good. My conversation with Paul was very poor and would not expect that tone from a Manager of a Company.

Mary G.

Do NOT call these people. They charge you to come out, THEN they charge you to use their eyeballs to look at the problem (that you already knew you had) and tell you what it is. This second charge, they won't tell you about until after they've done it, so there's no getting out of it. Total scam artists.

Amanda M.

Was told $57 over the phone and I thought that WAS diagnostic. Turns out it was just for showing up. Ok, fine. Turns out $155 for ""diagnostic"". $227, and after 30 seconds of work by the plumber at least the water was off at my tub but I still have to hunt down the part to fix it myself. They wanted to replace all the fixtures in the tub but I just don't have 700 for that right now. I'm really unhappy because I feel the $57 I was quoted was extremely misleading it's more like $200 for the house call. In addition, the plumber kinda danced around how much he was actually charging me. I wasn't sure until I checked my balance how much I had been charged. Spoke with an unapologetic manager, I just don't have $227 to spend on a 30 second visit! Avoid!

Dan H.

Terrible !!! They came to my house to clear a blocked pipe which is the drain connected to my washer machine. They scratched my new washer machine with their equipment and made a huge mess in my laundry room even though they said it was clean prior to leaving. There was dirt EVERYWHERE!!! They didn't get the drain unclogged and insisted that it would need a hydro jetting machine to unclog for $1,000. They still charge me $256 (for their time) to come and basically make a huge mess and scratch my washer machine. I called the gentleman back at 9:30p to come clean my laundry room and he did... which is why I'm giving this place 1 star. I called another plumbing service the next day and they unclogged the drain in 10 minutes and charged me $150.

Patricia R.

They charged $253.00 to install a kitchen faucet that I supplied. It took 20 minutes. And that included the $57 so-called discount coupon. That's the last call they'll get from me. Patti R

Catherine B.

Highly inflated pricing and they WILL NOT itemize the costs for you. I paid almost $600 to have a garbage disposal replaced. Garbage disposals costs maximum $100. No one could tell me what the other $500 went towards. I've called their billing department and left voicemails but they DO NOT return calls. In today's world where customer service and the customer experience is invaluable, this lack of customer focus is unacceptable. There are too many (better, cheaper, and honest) plumbing companies out here.

Erin S.

We have used this company for 2 years now and they are fantastic. Casey, from Rock Hill, SC was the latest technician and my husband and I was really impressed with his knowledge. He was prompt, friendly, and super helpful. So thankful for these guys. They've maintenance our water heater for 2yrs now, installed our new garbage disposal, installed new fossets in our bath tubs and Casey fixed an issue with our water pressure.

Jeffrey S.

I scheduled an AM appointment (specific times are not an option) for Tuesday, March 28th. Since I had an AM appointment, I decided to just stay home since I was told I would be the first appointment of the day. At 10:52am I got a call saying my technician was having car trouble, but that he would be on the way. That is nearly 3 hours into the AM window! How am I the first appointment, but 3 hours have passed and this is when I was contacted about this? I let that slide, since AM would technically be anything before noon. At 12:00 I decided that I had been held up in my home long enough. I gave the office a call at 12:03 to cancel my appointment. No one was there to answer the phone. At 12:25 I got a call from the technician letting me know he was ON his way. I informed him that I had an AM appointment. He nonchalantly asked if I was canceling my appointment. I told him that I was not necessarily canceling it, but that he was a NO SHOW on an AM window. The website says you get $5 for every minute that they are late. I will see if I get a check for $125 or more if I could have held out any longer! However, something tells me that that check would probably not show up at all!

Iris B.

Called for service after hours to check the ventilation in the attic for the water heater, they clean the flue pipes, the job lasted less than an hour and the charged $575.00 for that service, plus of course after hours service fee. all together the bill was over $700.00.
This company takes an advantage of customers emergencies way overpricing for their services, I did my research and that service should've not cost more than $150.00.
went back and fort with the General Manager, he agreed on giving a refund of $200.00 - but still the cost was very expensive for the type of work performed, I asked for another refund and he simply said 'No'. when he knows that definitely I was overcharged.

Total rip off! Don't ever use them.

I wish I would've seen all this reviews before, this company is not honest.

Scott E.

Believe the negative hype. I had a clogged sink and a garbage disposal that needed replacing. Thinking it's about a $200-$400 job at absolute max. Their plumber wanted to charge me almost $500 to fix the disposal and another $350 to ""repair"" pipes under the sink (the pipes were 100% fine). Furthermore, he then tried to sell me on a new water heater ($1,900), a bunch of extraneous parts and connections ($500+), and a home filtration device ($2,100) - not to mention the most shady and costly insurance plan ($30/month) I'd ever seen for all this nonsense. No thanks. Come to find that this is their business model - astronomically high quotes for things you don't need and didn't call them for, hoping someone will bite. My next call (which should have been my first) was to All Hours Plumbing. They came through, assessed the problem, and knocked it out for $287 out the door, no more issues. If you want to waste $59 on a service call and a quote that's $5,000 more than what your problem costs, then please call Benjamin Franklin. If, however, you'd prefer your issue to be resolved quickly and for a fair price, call All Hours Plumbing - or literally anyone else in the greater Charlotte area.