Benjamin Franklin Plumbing - Charlotte

Erin S.

We have used this company for 2 years now and they are fantastic. Casey, from Rock Hill, SC was the latest technician and my husband and I was really impressed with his knowledge. He was prompt, friendly, and super helpful. So thankful for these guys. They've maintenance our water heater for 2yrs now, installed our new garbage disposal, installed new fossets in our bath tubs and Casey fixed an issue with our water pressure.

Jeffrey S.

I scheduled an AM appointment (specific times are not an option) for Tuesday, March 28th. Since I had an AM appointment, I decided to just stay home since I was told I would be the first appointment of the day. At 10:52am I got a call saying my technician was having car trouble, but that he would be on the way. That is nearly 3 hours into the AM window! How am I the first appointment, but 3 hours have passed and this is when I was contacted about this? I let that slide, since AM would technically be anything before noon. At 12:00 I decided that I had been held up in my home long enough. I gave the office a call at 12:03 to cancel my appointment. No one was there to answer the phone. At 12:25 I got a call from the technician letting me know he was ON his way. I informed him that I had an AM appointment. He nonchalantly asked if I was canceling my appointment. I told him that I was not necessarily canceling it, but that he was a NO SHOW on an AM window. The website says you get $5 for every minute that they are late. I will see if I get a check for $125 or more if I could have held out any longer! However, something tells me that that check would probably not show up at all!

Iris B.

Called for service after hours to check the ventilation in the attic for the water heater, they clean the flue pipes, the job lasted less than an hour and the charged $575.00 for that service, plus of course after hours service fee. all together the bill was over $700.00.
This company takes an advantage of customers emergencies way overpricing for their services, I did my research and that service should've not cost more than $150.00.
went back and fort with the General Manager, he agreed on giving a refund of $200.00 - but still the cost was very expensive for the type of work performed, I asked for another refund and he simply said 'No'. when he knows that definitely I was overcharged.

Total rip off! Don't ever use them.

I wish I would've seen all this reviews before, this company is not honest.

Scott E.

Believe the negative hype. I had a clogged sink and a garbage disposal that needed replacing. Thinking it's about a $200-$400 job at absolute max. Their plumber wanted to charge me almost $500 to fix the disposal and another $350 to ""repair"" pipes under the sink (the pipes were 100% fine). Furthermore, he then tried to sell me on a new water heater ($1,900), a bunch of extraneous parts and connections ($500+), and a home filtration device ($2,100) - not to mention the most shady and costly insurance plan ($30/month) I'd ever seen for all this nonsense. No thanks. Come to find that this is their business model - astronomically high quotes for things you don't need and didn't call them for, hoping someone will bite. My next call (which should have been my first) was to All Hours Plumbing. They came through, assessed the problem, and knocked it out for $287 out the door, no more issues. If you want to waste $59 on a service call and a quote that's $5,000 more than what your problem costs, then please call Benjamin Franklin. If, however, you'd prefer your issue to be resolved quickly and for a fair price, call All Hours Plumbing - or literally anyone else in the greater Charlotte area.

Martha K.

They're great if you want to wait around all day for them to show up and they don't. You'll call their office three times to try and get an estimate, even a guesstimate, as to what time they could show up, ""I really don't know what to tell you."" Uhm, maybe that you're next? Or seventh in line and it's OK to run to the grocery store?

But don't worry, they'll show up the next morning and before looking at the problems, before even laying a finger on your plumbing, will quote you for new appliances.... ""That'll be $2,000.""

Wait, what? No they're fine, really. Which, turns out.. Once he touched them, they were. Just small Maintenance, ""that'll be $100."" That's what I thought.

Do y'all work off of commission? Are you told to just make as much off of a client as possible? Furthermore, do you think I'm an idiot?

He left. I'm writing this review from my toilet, laying out my most impressive stank bomb incase he needs to come back to fix it again.

Josh A.

Paul was amazing. I got 3 other quotes and they worked with me on the price and I decided to pick them for the job. It took longer than I expected but our water heater is working great. Thanks

Rushell R.

This morning all the toilets, bathtubs and showers in our home backed up. We have only lived in the area about six months and have had no previous experience with plumbers in or around Charlotte. I contacted Benjamin Franklin plumbing after remembering a commercial on television. My first question was how much the call-out fee was, and it was completely reasonable (this happened on a Thursday morning) and the plumber was at our house within an hour. The plumber himself, Pete, was very polite and identified the problem almost immediately. He had the water flowing and toilets flushing within 30 minutes. He also explained the cause very clearly and told us what will need to be repaired in the future. We will definitely contact Benjamin Franklin plumbing again if the need ever arises.

***three weeks after this review I had the need for a plumber... Again. Luckily this time was not as serious of a problem. Kevin C. came out and replaced out garbage disposal. The replacement process was quick, and Kevin explained the workings of the disposal and how to take proper care of it. Will definitely use Benjamin Franklin Plumbing in Charlotte again!!!

Mike G.

Kim came out to replace a water measuring device for the 3rd time as the first two failed within 3 months each. the part was replaced efficiently. His diagnosis of the problem was high water pressure. He recommended several options for fixing the issue along with some water heater repairs and the range of costs were $almost $1000 to over $9000. Kim was very professional and knowledgeable.

Tracy M.

Cassey Beaver was prompt, professional and friendly. Was able to install an outside spicot on the same day. Very affordable and quality work. Cassey called to say he would arrive in 30 minutes. He called back to say there was an auto accident and he would be about 30 minutes later.

Amy D.

They just charged $2000 including their yearly warranty fee for a very basic hot water heater. Scammer. And it didn't help that the smart aleck called me ""Mom.""