Benjamin Franklin Plumbing - Carrollton

Brian F.

Have used them many times in 3 different cities we have lived in. Always prompt, courteous, and professional. Will use them for many years to come. Highly recommend!

Nicole G.

TERRIBLE CUSTOMER SERVICE!!!!!!!!!The plumber came into my home with an attitude. Refused to even diagnose the problem just told me replace it or leave it as and also laughed at me in my own home. spoke to his supervisor about his plumbers attitude but that was a waste of time because no one in the office or his supervisor cared about a new customer complaint. They know a customer complaint will not effect there business in anyway because there too large of a business

Lisa P.

Our main sewer backed up over the weekend. We tried to snake it ourselves but the blockage was out of reach of our 50' snake. We hoped to hold off till Monday to call a local plumber to avoid the extra weekend charges, but a rain storm started filling our lines Saturday night to the point where the water in the toilets started to rise on their own.

So we decided to bite the bullet and call a 24/7 plumber. We looked up the first company that came to mind but their website was down and the phone number listed on the "maintenance page" went to a personal VM of somebody--!?

So we found Benjamin Franklin through a search engine and made the call at 2AM on a stormy Saturday night--we were relieved to reach a live pleasant person who sounded totally sharp and awake, and within an hour we had a plumber snaking our drain and scoping the problem with a camera--roots in the line! He got things going good enough to get us thru the weekend, but we opted to go for a repair ASAP. So he laid out the schedule of the job that would begin Monday morning thru Tuesday, including excavation, **permits**, repair, city inspection and backfill. (He was even at our place Sunday morning marking the job site so things could start first thing Monday!)

Everything went smoothly and exactly as expected--no surprises--we were very impressed! Everyone at the company were very communicative and reassuring throughout the job. They called us with updates and were available to answer any questions that came to mind. They were fast and did a great job.

They're not inexpensive, but in our emergency situation we weren't expecting it. I would absolutely recommend them to anyone who needs a plumber.

To have pleasant people at your service at 3am on a stormy Saturday night--WOW! Thank you!!

Kimberly H.

They came out to my house on sunday afternoon,my supply line to the toilet was leaking the valve was bad after 20 years.Alex came in and replaced the valve and installed the new valve and put the mechanisms inside the tank,he did not have the replacement hose put told what to get and now it works great .I am pleased byy the service and the costs!

R.j. R.

If you got money to waste choose this company.Several month ago they installed a new water heater at my house. A few weeks later we discovered a leak cause of poor sodering.Luckily our city requires automatic shutoff sensor in case off leak.This saved us from major flooding.In october 2013 we discovered a leak in our yard.We called Benjamin Franklin .The same mechanic showed up and told us about 500 dollar for the first 2 hours digging and leak locating.He started digging at the water meter and quickly run out of daylight since it was in the afternoon.He told us he would be back in the morning,that he was in experts in leak detection and bring a geo phone (what ever that is) and quickly find the leak.He came back with a couple of hispanic diggers which even spoke english.They kept up digging and tearing up the yard.In the meantime he approached us with an $4300 cost estimate.Everything was torn up in the front yard and we reluctantly agreed.He finally found the leak next to the house foundation.He sodered in a new piece of copperpipe,added a second shutoff valve close to the house were the leak was.You would think a guy with his selfproclaimed experience level would figure out earlier were the leak is.He was was just running up the bill.After very poorly covering up the trenches they dug they left after we paid.Not surprisingly last week we had another leak in the front yard,called Benjamin Franklin.The same mechanic showed up went strait were he previously sodered and said his soder did not hold(warranty coverage).He resodered and left without making sure there was no more leak.Sure enough there was still a leak at another spot were they previously dug it up chasing the leak.We called them again and after dark another mechanic showed up and said they had not worked at that area and it was not covered by their warranty.Called the manager in charge and he told me the same thing.I dug it up finally my self and somebody had damaged our sprinklerline to the shut off valve when they previously dug it up and it finally leaked.I fixed it myself took me 1 hour.No courtesy at all from this company. Save your hard earned dollars and run away from this company. If I could give this service a 1/2 star I would. . Gross overcharge of service. bill. Ridiculous. DO NOT USE THIS SERVICE, EVER! BIGGEST RIP OFF EVER. PRICING RIDICULOUS.

Lmkel J.

Last Friday a water pipe broke in our yard and we called Benjamin Franklin. I was happy with the service even though it was extremely expensive (~$400 an hour with minimal material required). When the plumber was done, the yard was clean and the grass looked perfect. Well, four days later the same area began leaking. We called the plumber and were told that the area of pipe that broke was not what was fixed originally but they would cover it under the warranty. I was a bit skeptical since it was leaking from the same exact location but since they stated they would fix it under warranty I did not argue with them. According to the plumber they were really swamped so they needed to come back three days later -- again, I had no issue with this since we had running water in the house. I was even told that I did not need to be home for today's repair.

Long story short, I come home today and the yard is completely torn up. The cover won't close over the hole (I had to clean away the debris to close it), trash on the street, trash in the box, mud everywhere. I also had a nice note that my warranty is now null in void and all future work will not be covered.

I was more than accommodating and was never upset with them until now. If the pipe breaks again, I will use CW or some other plumber. Benjamin Franklin is way too expensive for a repair that lasted less than a week. I am $1,200 the wiser now I suppose.

Jennie M.

Save your hard earned dollars and run away from this company. If I could give this service a 1/2 star I would. This was the second time working with Benjamin Franklin Plumbing. First time was great this time it was absolutely awful, Gross overcharge of service. The man was here for 30 minutes to include writing up the bill. He ran an auger down one shower drain $199. The bathtub next to the drain he removed the stopper and pulled hair out - took a couple minutes. The charge for for that was $108. With a $59 service call the 1/2 hour cost $362. Ridiculous. DO NOT USE THIS SERVICE, EVER! BIGGEST RIP OFF EVER. PRICING RIDICULOUS.

Kristi T.

Maybe some techs are better than others but I would start away from Michael. He did some work on a guest bathroom and once he left the water pressure was off, our new water heater wasn't working and the water was murky. He came back and blamed it on everything else but his possible lack of experience ? There were no apologies but rather a blame on the new water heaters, the city or anything else he could come up with. Also, he put a skarkbit on the hot water pipe (which is a temporary resolution) -which is something we could have done ourselves for less.

The company has not gotten back to us and does not answer our calls. There is no response From management or even the intent to make it right. We paid over $1k for services only to end up with more issues and no resolution.

This company/employees are not here for a long term fix, but they make sure you'll need them for more than you originally planned for. Some may call that a scam but they call it business.

Dean H.

Of course, just another big business commercial fix-it company that's out for your money. At least we only wasted $60 for the guy to come out instead of $850 he wanted us to pay for repairs. We later went with an individual (should have done this in the first place but it was an emergency & we were stuck) & he just needed to fix a few small things, cost was only $300.

Only good thing is that the dude was on time. That's their big thing in the commercials, that they are the "punctual plumbers." I'll give em that, but I would rather have an honest late plumber then these people! Plumber barely spoke English too. 'Ol Ben just wants to find more "problems" in your house to fix. They even have a program where you pay some yearly fee & they come out for inspections & give you a discount on repairs LOL biggest load of crap ever. "If it ain't broke, don't fix it" is NOT their motto!!!:-X OHH, what's that I hear???...Ben Frank rolling in his grave out of disgust of this company using his good name!

Travis C.

Just like Martin B., they tried to pull the same thing on my grandmother. She called out Ben Franklin plumbing because she had a leak under her sink, and when the repair man came to her house he told her that the leak was caused by her in-sink disposal, that she required a "special all-stainless" replacement, and that it would cost $700 to install. Thank gosh she didn't have the guy do the work, because my uncle went to her house the next day and it turns out that the connection under the sink had just come a little loose and all he had to do was tighten it with his hand. Problem fixed within 30 seconds.

I thought it might just have been a bad plumber trying to take advantage of an old lady, but it appears that they're still up to their old tricks.

Stay away from Ben Franklin Plumbing!!!!!