Benjamin Franklin Plumbing

Thomas M.

This was my fourth experience with Benjamin Franklin Plumbing in the last 12 years. As in each of the previous times, I found them to be prompt, efficient, and totally reliable. In fact, I have never had to call them back for follow-up service for the same repair. When it comes to plumbing, you want the problem fixed quickly and correctly the first time. This company does not disappoint.

This time the kitchen sink would not drain. I called the company Sunday evening. (Yes, they actually staff the phones on Sunday!) And by 9:30 Monday morning, Jonathan was at my door. After inspecting under the sink and under the house, he called in Oliver who made a second assessment and presented my options, explaining everything in great detail. I opted to have about 10 feet of pipe replaced under the house, but was concerned about getting such a big job (I thought) done the same day. However, by 5:00 pm that day, all the bad pipe had been replaced and connected to the main drain line. Oliver took the time to show me where the old pipe had deteriorated and then went back under the house to test the new plumbing for leaks. Happy to say I was able to start running the dishwasher with last night's dirty dishes before my wife came home from work.

I couldn't be happier with the repair and, if the need arises, I won't hesitate to call on Benjamin Franklin Plumbing again. Need I say more?

C G.

We are extremely pleased with the outstanding customer service we experienced with Ben Franklin Plumbing management, after voicing our concern over the fees the field technician charged for the relatively minor repairs performed. As a result of their quick response, we are now satisfied and would like to express a big thank you for their customer support! Pleased in Pleasant Hill

Alexandra M.

I'd be very careful of these folks. I had a main line backup at my house and the plumber that came out was very nice and got things working again. However, I was told that I need a new sewer line which he bid out at $20K and it was interesting that he knew exactly where to refer me for financing such a project. After speaking with a couple independent plumbers, I feel pretty certain that I have other options that will cost much, much, much less. Very disappointing that some companies operate this way. I don't think I'll be calling these folks back. It's always my preference to go with a local/independent, but this was the only plumber that could come out when I needed one urgently.

Jeffrey S.

This was the first time that I used their services. They came out on a Sunday a few weeks ago The person taking the call was very professional. The plumber (Darrell) was exceptionally nice and worked to figure out my problem. Our toilet drain in the house was plugged. He did a great job and the price was really fair. Strongly recommend. I normally fix things myself and I really appreciated having a reliable company to call when I get stuck.

Dawn R.

Jimmy Marquez from Ben Franklin Plumbing was very helpful this morning. He was on time and did a great job explaining the options, was able to take care of the problem in less than 20 minutes, and made helpful suggestions. The price was very fair and we really appreciate how pleasant he was.

Lynn P.

I had recently bought the monthly maintenance program and had a major plumbing leak on December 21st, so I called BFP. Michael came out the next day and came up with a plan to fix the upstairs plumbing. In the middle of fixing what we thought was the problem, Michael discovered another issue. Daniel and Michael took great care in removing my custom-made built in furniture to access the needed ceiling/walls. Turns out I had to have all sewer lines, water lines and the dryer vent all replaced/repaired! Nigel was terrific at figuring out the puzzle of my upstairs plumbing. All of them were professional, pleasant and reassuring. Nigel even came out to help with the inspection walk-through. And Daniel did a great job putting back the built-in furniture and in building a soffit to hide the now ""to code"" sewer pipes. A real master. Fawn handled all of the permit/inspection work and everyone I have dealt with has been great.

Aggie B.

Contacted customer service first thing in the morning to set up an appointment for my clogged toilet after waiting several days for other plumbers to call me back. Was very happy at first that they could come out the same day in the afternoon to snake out our toilet (est time frame was 4-7pm-ish). I was waiting on the call from the plumber to let me know he was on his way. Instead around 4pm i get a call from the lady i spoke with that she was very sorry but no one could come out and to call someone else. How horrible is that!! I was very annoyed and frustrated. I thought Benjamin Franklin was supposed to be the #1 plumber to call? And especially annoyed with them calling so late and having to scramble again to find someone else. Would never call for a plumbing issue again - I will take my business elsewhere!!

Carol R.

I have been very pleased with Benjamin Franklin Plumbing. They always call right before coming out. Recently, I had my tankless water heater cleaned and the technician answered all my questions. He was fast and very thorough. I would call them again.

Candice Y.

We called Ben Franklin with a busted water main & we were lucky to get Jimmy Marquez as our service technician. He worked hard & fast getting this 2 day job done in one day! We are very happy with the service and especially, Mr. Marquez!!

Chris L.

After posting about my experience, Ron from Benjamin Franklin was kind enough to reach out to me and apologize for the confusion. He offered to refund me my cost, a gesture I truly appreciated. Mistakes happen; Ron made it right. As I said before, the plumbers there are good at what they do.