Benjamin Franklin Plumbing

Jonathan S.

Great customer service and even better communication from the beginning. Ben was the on-site technician who was very knowledge and laid out a plan with options on how to fix the initial issue. Highly recommended - 5 stars!

Phil M.

Very good customer service and Work. They were clean, professional and did a very nice job installing a sink in my garage. Response time was excellent and getting the work done was quick. I would give five stars if the price wasn't so high but if you're looking for the job done right and want a professional job without any fuss definitely give them a call.

Chan M.

Work was done in a timely manner and the tech was very professional, but the charges were extremely, extremely expensive. He was there about an hour and installed a kitchen faucet (15 minutes) and changed out a kitchen sink drain basket (30 minutes) and the bill was over $500. I mean $500 per hour for a plumber!!! We should have all skipped college and been plumbers, but I bet this journeyman only get about $30 an hour of what Benjamin Franklin charges. Anyway, kudos to the tech who did the good work, but bad, BAD for holding up my 86 year old mother.

Becca D.

I called them as they were the only ones that could come out same day, however, I was charged $600 without the issue being resolved. Then I was suggested to get a new H2O Heater, since the part I needed would take up to 5 days, at the cost of $3800 when the unit is online between $1500 and $2100. That's a LOT of labor charges. NOT a competitive business with other pricing that is out there. I had another company come out today, second opinion, they saw nothing wrong that was suggested prior and I now have hot H2O. Benjamin is OVERPRICED and I felt like I was being taken advantage of. However, the tech did his best to explain what was happening.

Todd J.

We agreed on a qoute for the plumbing work I requested, when they
came to do the work they were asking for more money above
agreed price, I refused and used another plumber instead for less money. I will never use them for plumbing work again. This was a bait and switch.

Robert M.

I recently had to call a plumber and after using Yelp selected Benjamin Franklin Plumbing.

My wife and I the service very acceptable and the work was done in a very craftsman like manner and Ben was especially courteous and helpful in understanding was was going on.

We feel comfortable recommending this company and hope others find their work acceptable.

J A.

Benjamin Franklin plumbing is terrific! 5 stars for sure. Monty Moreland has 30 years experience, is the ultimate professional, honest and knows his stuff. My water heater is good as new. This is a great company with great people including the people who book the appointment from the office -knowledgeable and organized. Thank you!

Quint R.

Way over priced. I needed a shower faucet repaired. I was quoted over $700 to replace faucet, if they couldn't find a replacement.

After I received the quote, I got on the internet and found the repair part for $75 from HD online. The $700 fix would have still left me with a hole in my sheetrock. Avoid unless you are in an emergency situation.

Oh yeah, I still had to pay $60 to have them come give me the ridiculous quote.

Rick C.

I had a water pressure regulator that needed to be replaced on a Sunday morning. I gave them a call and their plumber Gary arrived about an hour later. It took him just a few minutes to confirm my diagnoses & then gave me two different possible price quotes based on a best & worse case scenario. Gary was very friendly, helpful, and informative throughout the process & able to complete the work within the cheaper of the two quotes.i will definitely be using them again!

Daniel M.

Update: Brad from Benjamin Franklin Plumbing reached out to me and was understanding of my bad experience. He ended up refunding me $460. Although I still feel like the installer overcharged my wife for the work that was done, I am appreciative that they were willing to listen and make an effort to rectify my experience.