Benjamin Franklin Plumbing

Alden H.

Seriously, I can't be superlative enough about our experience with these guys. From start to finish, we received excellent service. We had to have our whole house replumbed which is definitely no small lift. Fortunately, the folks from Ben Franklin were extremely helpful in this process. From start to finish, we were well taken care of. They kept us informed at the end of each day and spent time with us working out the lowest impact ways to replumb our home.

Scott T. handled our estimate and helped with the insurance, while Zachary B. was our project manager and I can't speak highly enough of either of them. Having someone to help guide through the process of a homeowners insurance claim and be available by cell phone is a god send during a process like this. I would absolutely be happy with having these guys in my house again or recommending them to a friend.

Kathy K.

I had no clue a short length of plastic pipe under my dishwasher would cost me $427.00 to replace. Yes the service men were nice and I believe they fixed it properly but it was outrageously EXPENSIVE for a very simple job with supplies probably costing under $15. Once the techs were there it was already going to cost me $188.00 so I let them proceed with the repair. I will never use this company again. I feel I was taken advantage of. Also the upsell of the 'club' membership was very annoying when all I needed was a new hose for my dishwasher.

M S.

Their plumbing services are very overpriced at 3 times the industry average. Their service was average at best. I'll go elsewhere for future plumbing jobs.

Charlotte L.

I recently had an incredible experience with Benjamin Franklin Plumbing. Imagine my dismay when I discovered ankle-deep water in our basement caused by a busted water heater. I first called some hot water specialists who claimed right away on the phone that they couldn't help me. Okayyyy. Well guess who could!? Benjamin Franklin Plumbing. The office staff was incredibly helpful, the technicians were fast and clean. They showed within an hour of me calling, figured out the best way to address the problem and offered me a range of well thought-out solutions. Though it wasn't the most fun check to write, I felt like we got a fair price, and the work was impeccable.

Michael B.

Simply the best service I have had living in Franklin. The tech was amazing. The customer service was amazing. The price was not the least expensive, but the job was done right and the same day I needed it done.

Could not say enough great things about them.

Thomas W.

I would advise against using this company until you check with other plumbers. Their prices are outrageous.

David B.

If you like to be sucker by this comp lol $509.00 for 25 mins work , never again, if we all say NO to these frivolous charges and Overpriced service and they'll stop trying to charge people

Casey M.

I was given very expensive quotes for fixing or replacing my toilet, which the plumber told me was going to take approximately 45 minutes. I felt like the plumber was a salesman trying to convince me to have him do the work for the prices he gave me. I called another plumbing company who was able to fix the toilet in 20 minutes for less than half of the price Benjamin Frankin quoted me. I won't be calling them again.

The plumber was nice enough and the person I spoke to when arranging the appointment was friendly on the phone, so I am rating two starts instead of one. Otherwise, getting this quote was a total waste of time.

Bill H.

Great service and crew. We got multiple quotes for our repipe job and Benjamin Franklin gave us their best price up front and stood by it. Also, they warranty their work. The crew was professional and cleaned up after themselves. Clear communication through the entire job.

Randy R.

I called and asked for an estimate to replace a water heater and was told they could not give me a price over the phone. They informed me that in order to give an estimate they would need to come out to my house and the trip charge was $89. I just saw their commercial showing they were having a ""sale"" on water heater installation and thought I would give them a try. They came out and gave me an estimate that I thought was extremely high, and they charged me for the visit. I called Centerpoint Home Service for an estimate and was delighted to find their price was $800 less expensive and also had a longer warranty. It's no wonder why Benjamin Franklin Plumbing uses deceptive practices. How else could they extort that kind of money from the homeowner.