Benjamin Franklin Plumbing

Kev E.

Professional company with knowledgeable plumbers. I've used them several times & they are my top recommendation despite price. Worthwhile to have piece of mind & know the issue will be corrected properly.

Jennifer M.

I recently reached out to Benjamin Franklin company to come out to my house after I had issues with my water heater not getting hot. I was initially told it was $39 for them to diagnose, but then was charged $165 for the diagnostic fee. They turned my breaker on and off and said the problem was fixed, however my water heater is still not getting hot. Don't waste your time and money!!!

Sabrina M.

I live in NJ and own rental properties in AL. I needed someone to identify why the bathroom toilet was running and leaking and fix the problem. The technician who was super friendly was also a liar. He said he made the repair and charged me over $2K. My tenant took pictures and I found out he did not do any of the repairs he claimed. The office refunded us only a portion of the money.

Sal Y.

Lesson learned: never pay for an estimate from a company that refuses to provide even a ballpark guesstimate for a standard service over the phone. I paid $39 to get an estimate from Ben Franklin, and their quote to install two toilets I had already purchased was $957, and that's if the flange was in good shape (if not, it was going to be an extra $537) which you can only see after you remove the old toilet. The plumber told me that they normally charge $200 for providing a supply line when the supply line is not included with the toilet, which ours was not. I later looked up supply lines, and they cost like $5 from Home Depot. (For comparison's sake, other ballpark estimates I got over the phone were $280 to install both toilets from one plumber and $360 to install both toilets from another plumber.) The only reason I had Ben Franklin come first was because the other plumbers seemed like they didn't want to wear a mask. With BF, I was initially told they always wear masks and was later told they will if the customer requests it. I also was initially told they only send licensed plumbers and when I tried to confirm that, the woman told me, """"I don't know. I just answer the phones,"""" and wouldn't tell me the name of the person they were sending so I could look up to confirm he was licensed. That was a waste of an hour of my time and an unnecessary risk I didn't need to take of having an additional person in my house. My take is that this company is preying on customers who have no idea what plumbing services typically cost.

James P.

Had them do an extensive replacement of existing plumbing and installation of a tankless hot water heater. Their work was complete and thorough with clear explanations each step of the way. The project was not cheap but I firmly believe you get what you pay for. We received an accurate estimate prior to agreeing to the job.

Andrea K.

I asked about some pricing for looking at a garbage disposal leak and they were extremely high since it is the weekend and I didn't like the prices at all but the clerk hung up the phone on me. This was just a few minutes ago. They were over priced years ago and I see they haven't changed. I just don't know why businesses treat people so poorly during communications.

T R.

I have now used them twice, and both times i was desperate. They are very polite, considerate, informed and honest. Major plumbing work is expensive thats just how it is, and maybe there are cheaper ones but i feel valued as a customer and they do good work. Nothing is free and if someone is selling or giving something free they are either stealing it from someone else or getting over on you on something else. I recommend them for homeowner plumbing work.

Jessica B.

We had a water heater issue that caused a leak from our attic into our bathroom, within about 2 hours of calling them they were out and fixed it. Very happy I chose them.

A M.

Wouldn't use them again if they were the last plumbers on earth. Would give ZERO stars if possible. Paid $189 for a valve stem replacement on water faucet at well water pump. Never repaired or replaced it. They rigged it and just stuck it back in. Found out when shutting off well water pump to change the filter. Not to be trusted. Avoid at ALL cost.

Sarah M.

I cannot begin to tell you how pleased I am with Cody Pergason! He came at 9pm and assessed the problem. Needed equipment but returned promptly (considering I live in Cusseta GA). It is now 4:30am and he is finishing the job with absolute perfection! There has never been a time in my life that I've been more impressed with the knowledge and professionalism as I have been tonight. He is an amazing asset to your company and I hope his efforts are recognized and rewarded.