Benjamin Franklin Plumbing

Brian W.

I asked about some pricing for looking at a garbage disposal leak and they were extremely high since it is the weekend and I didn't like the prices at all but the clerk hung up the phone on me. This was just a few minutes ago. They were over priced years ago and I see they haven't changed. I just don't know why businesses treat people so poorly during communications.

Cam R.

Michael and Juan, are very intelligent and all-around knowledgeable this crew is excellent. I was unaware that my brother had used their services once before due to some plumbing issues. However, we called Benjamin Franklin on March 5th, and I was quoted a fair price that beat four other overpriced competitors. Michael and Juan returned on the 6th and replaced the hot water tank. Their work was very clean and professional throughout the process, going in and out of our home. They both were so courteous, well-mannered, well-groomed, and very friendly. They also confirmed things to provide us with clear explanations of their steps until the job was complete. They replaced parts that would provide a better, more efficient home for me and my """"Big Samoan Family."""" I highly recommend using Benjamin Franklin. Michael and Juan, you guys are AWESOME! Thank you for being so culturally knowledgeable. Angie & Larry Walker

Patrick E.

Professional company with knowledgeable plumbers. I've used them several times & they are my top recommendation despite price. Worthwhile to have piece of mind & know the issue will be corrected properly.

George S.

I recently had two jobs completed by Ben Franklin. Both were absolute wonderful experiences. The customer service I received when I called and spoke to Kristen was great as well as that of Joana, the second time I called. I had a shower head repair and a toilet fill valve replaced, both of which I can not complain about the work and the price could not be beat! I will use them again!

Sherrie W.

B. Franklin plumbing was called to look at a leaking bathroom faucet. This was for my elderly aunt who is 90 years old. The service person said that the faucet should be replaced and it would cost $700. She chose not to have them do replacement. I went to look at it and as a non-plumber who works in an office, I replaced an o-ring and fixed the slight leak. It took 15 minutes and a 10 cent part. This company tried to take advantage of an older woman. That is reprehensible in my mind!! Do not use this company!

Lee M.

I called for toilet repairs, they were too busy to get to me for two days and when I missed a call, they sent their man too another call. I will always call someone else when I need a plumber.

Leslie N.

Lesson learned: never pay for an estimate from a company that refuses to provide even a ballpark guesstimate for a standard service over the phone. I paid $39 to get an estimate from Ben Franklin, and their quote to install two toilets I had already purchased was $957, and that's if the flange was in good shape (if not, it was going to be an extra $537) which you can only see after you remove the old toilet. The plumber told me that they normally charge $200 for providing a supply line when the supply line is not included with the toilet, which ours was not. I later looked up supply lines, and they cost like $5 from Home Depot. (For comparison's sake, other ballpark estimates I got over the phone were $280 to install both toilets from one plumber and $360 to install both toilets from another plumber.) The only reason I had Ben Franklin come first was because the other plumbers seemed like they didn't want to wear a mask. With BF, I was initially told they always wear masks and was later told they will if the customer requests it. I also was initially told they only send licensed plumbers and when I tried to confirm that, the woman told me, """"I don't know. I just answer the phones,"""" and wouldn't tell me the name of the person they were sending so I could look up to confirm he was licensed. That was a waste of an hour of my time and an unnecessary risk I didn't need to take of having an additional person in my house. My take is that this company is preying on customers who have no idea what plumbing services typically cost.

Kimela A.

My plumbing issue was pretty small. Just a dripping faucet in the tub.I was quoted from the Ben Franklin book the very prompt plumber was carrying, $685 to replace the fixture. He said it would take two hours and the part was about $40. $685 is about one weeks take home pay. That $320 an hour. Very nice but WAY over priced. Can't say I'd ever dial their number again.

Becky M.

Thomas and the Ben Franklin team did an amazing job. They showed up quickly and worked tirelessly until the job was complete-which was saying a lot given the weather. Thomas went non-stop until the job was done. I'd recommend to others given his & the team's work ethic and talents. We'll certainly use in the future should we ever need plumbing assistance, and felt fortunate to have them as the ones on site.

Jackie D.

We called because we had a pressure valve that needed replacing. The plumber came and told me that the pressure valve was ok because the pressure on the outside faucet was fine. He installed the air bubble contraption on top of the water heater for 650 Dollars only to find out that our pipes were still singing. When he opted to open up our walls I called my husband. After a chat with the plumber the pressure valve got replaced for an additional 600 dollars and we were told he gave us a good price because of the experienting he had to do to figure out what was wrong. While here the plumber told me that our water heater is old and he could replace it cheaper because he was already here for another $1200 which of course I declined since we had no problems with the heater. The next day we had no warm water, he conveniently forgot to turn the breaker back on. Coming to find out a few weeks later, we could have had the pressure valve exchanged for $ 100. We just got a water heater replaced on Monday, a year after Benjamin Franklin was here and it cost with installation and taxes and heater less than $800. So believe me Benjamin Franklin will never have our business again or anybody else's if I can help it.