Benjamin Franklin Plumbing

FW B.

Thomas and the Ben Franklin team did an amazing job. They showed up quickly and worked tirelessly until the job was complete-which was saying a lot given the weather. Thomas went non-stop until the job was done. I'd recommend to others given his & the team's work ethic and talents. We'll certainly use in the future should we ever need plumbing assistance, and felt fortunate to have them as the ones on site.

Emiko M.

I was very satisafy with every works Joseph and all the ben franklin assiciates did and I am very greatful.

Norman K C.

I called for toilet repairs, they were too busy to get to me for two days and when I missed a call, they sent their man too another call. I will always call someone else when I need a plumber.

Ryan W.

So our plumbing to the entire house that we rent completely backed up. Our landlords were out of town and asked us to call these guys because they are the most reputable. Wow! Great job! They cleared the lines and all was good for a couple of days. The lines became backed up again and they came back out (at 11 at night) with no charge to us. They are awesome! 2 thumbs up!

Lee F.

I recently had two jobs completed by Ben Franklin. Both were absolute wonderful experiences. The customer service I received when I called and spoke to Kristen was great as well as that of Joana, the second time I called. I had a shower head repair and a toilet fill valve replaced, both of which I can not complain about the work and the price could not be beat! I will use them again!

S M.

B. Franklin plumbing was called to look at a leaking bathroom faucet. This was for my elderly aunt who is 90 years old. The service person said that the faucet should be replaced and it would cost $700. She chose not to have them do replacement. I went to look at it and as a non-plumber who works in an office, I replaced an o-ring and fixed the slight leak. It took 15 minutes and a 10 cent part. This company tried to take advantage of an older woman. That is reprehensible in my mind!! Do not use this company!

Leanna P.

Benjamin Franklin Plumbing turned a bad experience into a huge success. Administrative staff were very understanding and were a joy to work with. I would definitely use them again!

J A.

This company will overcharge you!! Buyer beware. Do not make the mistake of using this company because the plumbers seem knowledgeable. They use a 'book' and if you ask any questions, you will be referred to the office. There, you will speak with Monique and Ashley who are unprofessional and rude. You will be unable to get any assistance from corporate, as Monique will sharply let you know that this is a franchisee and they 'don't answer to corporate."""" And if you want to speak with the owner to complain about the way you are being treated, Ashley will rudely tell you she is not giving the owner name or any way to contact the owner. We were quoted $1750.00 to change a water heater, and that went up to $2370.00 to change vent. When we asked for a breakdown, that is when all h** broke loose. Afer Monique rudely told us they could come and get their water heater and we could find another plumber, that's just what we did. He did the job for $1200.00, which included an upgraded water heater. Again, DO NOT DO BUSINESS WITH THIS COMPANY!!!!! BUYER BEWARE!!!!!!!!!!!

M A.

We called because we had a pressure valve that needed replacing. The plumber came and told me that the pressure valve was ok because the pressure on the outside faucet was fine. He installed the air bubble contraption on top of the water heater for 650 Dollars only to find out that our pipes were still singing. When he opted to open up our walls I called my husband. After a chat with the plumber the pressure valve got replaced for an additional 600 dollars and we were told he gave us a good price because of the experienting he had to do to figure out what was wrong. While here the plumber told me that our water heater is old and he could replace it cheaper because he was already here for another $1200 which of course I declined since we had no problems with the heater. The next day we had no warm water, he conveniently forgot to turn the breaker back on. Coming to find out a few weeks later, we could have had the pressure valve exchanged for $ 100. We just got a water heater replaced on Monday, a year after Benjamin Franklin was here and it cost with installation and taxes and heater less than $800. So believe me Benjamin Franklin will never have our business again or anybody else's if I can help it.

Nini S.

i had two projects that i had to get done on the same day i called. Joseph Moore, the plumber that came out, was great. very professional, very expert in his field. i have been so disappointed and ripped off by 2 other local plumbers, one that is an extremely well-known, national company. one of the projects turned out to be more involved than i expected, and it was expensive, but the work was done right, efficiently and when i needed it done. mr. moore worked all day in the heat, but he was polite, patient and understanding of my needs. the office staff in columbus, ga was also very helpful, patient, and worked with me on arranging payment. i would definitely use this company again. i'd rather have to pay a little more, and get the kind of service, professionalism and quality work that this company provided, than ever have to deal with another company that only cares about money and doing a slipshod job. Thank you to Benjamin Franklin Plumbing!