Benjamin Franklin Plumbing®

Barbara R.

Valleydale area, Hoover, AL - I have a plumbing maintenance agreement with them and have always gotten good service. They have installed faucets, installed water heater, drained water heater, replaced toilets, etc. and i have never had any problems. Today was a replacement faucet and drain. They do a professional job for a professional price. Under my maintenance plan I get a small discount on labor which is nice.

Jim R.

I had a valve serving a washing machine fail. The needed repair was to replace two valves. The good news is that (1) they showed up on-time (2) I paid a little extra to have the service call on the weekend (3) they did tell me the cost before they did the repairs (4) The repairs were done successfully (5) overall they clearly communicated (6) they provided photos of their completed work. The bad news was the cost, $732 !! There was a non-refundable $198 weekend service charge. The $534 was to replace the hot and cold valves. I don't expect I will call them ever again.

Nick O.

They came to perform a yearly plumbing inspection and pointed out that we may need some water treatment equipment due to white deposits around our copper pipe joints. Tech quoted $6500. I filled a out a loan application from Ally and the payments were $388.89/m for 18 months zero interest. Two issues. First issue is after adding up the payments they totaled $7000. What is the extra $500 for? Second issue is the cost of the work for time and materials. They were willing to install this equipment the same day, it would take just a few hours. After discovering what the total cost for the loan would be I looked around to get a idea of the cost of water treatment equipment on line, most were below $500. In closing I'm feeling like this experience was one of those you hear about on the news, senior citizens being preyed upon by predatory contractors. Why does it cost $6500 for equipment and a few feet of copper pipe and a few hours of labor that would cost the average consumer well under $800? I could by several Mac books with this amount. This is clearly gouging, be sure to shop around.

Lowell B.

Wasted my time and not sure of technician capability. Spent first day first quoting 850.00 For the job, Then quoted $2500. Because first solution would not work. Then went to $2800 because his wand would not reach the clog. After the full day. Washed a load of clothes, Laundry room flooded along with basement. Came back out and only solution was to replace all the drain lines in the house.

Debbie C.

Today I had JORDAN do my maintenance inspection. He was awesome!!! He was polite and professional. He was patient and took the time to explain everything to me about my plumbing. I appreciate the time he took with me. He did not pressure me to do any of the work, but explained the consequences of waiting. He was very good.

Trent G.

Sold us a lemon of a water heater that constantly has issues despite being less than two years old. When it does have an issue can take them up to a week to find time to look at it leaving us without hot water. Don't walk, run from this company. As soon as my warranty runs out I'll never use them again.

Liudmila P.

I had a minor problem - I needed an aerator in my Delta kitchen faucet. Called Benjamin Franklin. The dispatcher said a plumber can only come to do a diagnostic of the entire house plumbing, and that he would have all kind of aerators to chose from as necessary. A plumber came, he did not have any aerators in his truck, turned 2 bolts on my toilet sit, said that I had to go to V&W Supply in person (some 16 miles) to buy the aerator, and that he pre-ordered it for me, and charged me $79 (for diagnostic that did not go any further than measuring water pressure using a remote control device). I asked why he could not bring that aerator, and he said that if he would be getting and installing that aerator, he would have to give 2 year warranty on it, and it will cost more. I went to the shop (V&W Supply in Pelham), picked up what he ordered for me, and it appeared to be male aerator that did not fit my faucet, why I needed a female one (of undetermined size, even at this time)!!! Some great plumber... I called the BF office again and requested to get me a plumber who could at least distinguish between a male and female aerators. Another plumber arrived, agreed with me on that that the aerator had to be female one, called V&W Supplies shop, and the guys said they had one. The plumber said he would pick it up for me and bring it back...... Another 24 hours passed... The plumber was nowhere to find. I called the BF office again. The receptionist first said that they pre-ordered the parts for me (?), I explained again that the aerator was easily available, and that the plumber simply had to pick it up and bring to me. She contacted the plumber and said he would be with me in a few minutes. Another hour passed, no sign of any plumber.... Results: $79 dollars plus $ 8 aerator, and the problem is still there. We have been using this company for about 14 years while they were under umbrella of One Hour Heating and Air+ services, and they were OK. Now, when they are on their own, it's a horror story. Will never use them again.

Samantha B.

Way overcharged for hot water heater. $1,809 is what I was charged. Looked up the exact same water heater the next day and I could have purchased it for 745.21. Exorbitant markup! Buy your own and just pay someone to install.

Judi F.

The service was great but for a garbage disposal and faucet installation $900 was a bit much.

Kurt W.

I needed a plumber to install a bathtub faucet and needed it done quickly in order to close on the sale of our house. I called Ben Franklin and was informed that they could come that evening and it would be $69 for them to send a tech out to look at the job. I agreed as I needed this done ASAP. When the tech arrived he looked at the old faucet and asked if I'd purchased a new one which I had done that afternoon. He told me he would go out to his truck and get me a quote for the work to be done. When he returned he quoted me $537 to which I had no choice so I had to agree to this ridiculously high price. When he was finished I asked him what the problem was with the old faucet. He said """"I don't know, you told me you bought a new one to install"""". With the price of the new hardware and this exorbitant fee I was out over $800 for a one hour repair. Never will I call them again no matter how how badly I need the service. It's obvious from reading other reviews that I'm not the only customer they've gouged for service and repairs. Do yourself a favor and shop around before calling Ben Franklin plumbing. Your wallet will appreciate it.