Benjamin Franklin Plumbing®

Fred S.

The service was great but for a garbage disposal and faucet installation $900 was a bit much.

Gregory S.

Arrived early and did not wait. I requested one hour's advance notice before the visit by calling the company. I explained that I would need to leave work and drive home, and that I needed an hour's advance notice. The person who answered the phone was very polite and professional and said this would not be a problem. She took down my office number and my cell number. I was very clear about which was which. At 4:27 pm on April 18, 2018, the technician called on my cell phone. I called him back immediately using my cell. We had a brief conversation during which he introduced himself, and he told me he was at another job and about one hour out. He said he would be at my residence in an hour, but as the call was ending, he said as sort of a friendly goodbye, """"we'll see you in a little bit."""" I reiterated, """"Not a little bit. In an hour."""" He said okay. He was nice, professional. This was at 4:30 pm. I left work despite having several projects I needed to be working on. At 5:14 pm, he called my office (I got the message the next day). According to customer service, he was on-site (I called when I had not heard from him by 8:00 pm). They said he rang the bell, found no one home, and left. Based on his 5:14 pm call to my office he arrived BEFORE 5:14 pm, rang the bell, got no answer, and then made the call to my office. Did he try to call me on my cell phone, which was the same number he had used earlier? No. Did he wait until 5:30 pm, which would have been one hour after our call, as promised? No. I was home at 5:30 pm, and he was not there. I arrived home, and began waiting. I kept checking my phone to see whether I had received a message. There was nothing. I texted and called his number at 7:31 pm and 7:59 pm. No response. Finally, I called Benjamin Franklin after 8:00 pm, having wasted hours. I was told by customer service that he was there at 5:16 pm, which was early. I was told that he called what was my office number and received no response. I asked why he had not called the second number, which was my cell phone, when he received no response to the first. I was told by customer service that he should have tried the second number, and they had no explanation for why he did not. This person was very polite, professional and apologetic. However, I left work and wasted 4 hours. I don't mind that he was early - I just wish he would have waited. Today, I asked my home warranty company to assign me to another plumbing company for warranty services, and they did.

Carrie C.

Clogged toilet. $48 just to see the problem. My wife was at home and felt like she had to accept their estimate just because she was already out $50. They spent 15 minutes with a snake and charged an additional $130. We were out nearly $180 for a very simple service that cost them nothing in additional material. My wife felt ripped off and trapped. I will do my best to make sure NO ONE I speak to ever uses their services. UPDATE: Shortly after posting this, management at Ben Franklin Plumbing contacted me to discuss the situation. They seemed genuinely troubled that this pricing was not in accordance with an ongoing special they have had for drain cleaning. We contacted them and they apologized and refunded nearly $80. While I still will probably now invest in an auger (relatively inexpensive as I quickly investigated) and not call another service for a clogged toilet again, this gesture was greatly appreciated and speaks well for the company. It shouldn't have been necessary, but was handled well afterward.

Kimberly E.

Way overcharged for hot water heater. $1,809 is what I was charged. Looked up the exact same water heater the next day and I could have purchased it for 745.21. Exorbitant markup! Buy your own and just pay someone to install.

Sam B.

Hold on to your wallet. Got these guys out to hook up a kitchen sink for me after a remodel. Hooking up the sink was $250, which i felt was high but I needed the sink. The tech then found some additional issues and ended up with a quote of $2,400. I told him I was going to need to get a second estimate and he was super pushy. Wanted me to sign up for a preferred membership and they really wanted to do it that day. I ended up with two other quotes (for the exact same services) right at $700. So what he told me needed to be done was spot on with two other plumbers, but the prices were about $1,700 more. They are able to get to your house quickly, so in a true emergency they are probably your best bet, but please shop around before you hand these guys a ton of money.

Joanne B.

Sold us a lemon of a water heater that constantly has issues despite being less than two years old. When it does have an issue can take them up to a week to find time to look at it leaving us without hot water. Don't walk, run from this company. As soon as my warranty runs out I'll never use them again.

Jim C.

I had a valve serving a washing machine fail. The needed repair was to replace two valves. The good news is that (1) they showed up on-time (2) I paid a little extra to have the service call on the weekend (3) they did tell me the cost before they did the repairs (4) The repairs were done successfully (5) overall they clearly communicated (6) they provided photos of their completed work. The bad news was the cost, $732 !! There was a non-refundable $198 weekend service charge. The $534 was to replace the hot and cold valves. I don't expect I will call them ever again.

Samantha B.

They came to perform a yearly plumbing inspection and pointed out that we may need some water treatment equipment due to white deposits around our copper pipe joints. Tech quoted $6500. I filled a out a loan application from Ally and the payments were $388.89/m for 18 months zero interest. Two issues. First issue is after adding up the payments they totaled $7000. What is the extra $500 for? Second issue is the cost of the work for time and materials. They were willing to install this equipment the same day, it would take just a few hours. After discovering what the total cost for the loan would be I looked around to get a idea of the cost of water treatment equipment on line, most were below $500. In closing I'm feeling like this experience was one of those you hear about on the news, senior citizens being preyed upon by predatory contractors. Why does it cost $6500 for equipment and a few feet of copper pipe and a few hours of labor that would cost the average consumer well under $800? I could by several Mac books with this amount. This is clearly gouging, be sure to shop around.

Dolores B.

Well, it happened. Exactly 4 days after I posted the last review, the ground subsided and it broke my water line. To give Benjamin Franklin Plumbing credit, they didn't try to deny they were responsible and they sent someone out immediately to fix it.

Lori H.

$417.OO for 10 min work. Been a loyal cust for 12 years. Will never use again. UPDATE got a call today. refund of 210.00 charged wrong. good service from management