Benedict & Benedict

Gene C.

This is not the family owned B&B of old. I got a tankless water heater installed by the REAL B&B 10 years ago, they were awesome. In 2015 I called them to unclog a kitchen sink. They pushed a $550 hydrojet which I begrudgingly accepted, and continued to upsell to a $8000 main line reline. I can't believe the audacity and conniving systematic way in which they have destroyed a good family name and become a complete snake-oil sales company. Looking at other reviews with similar experience, I'm only surprised that a class-action has not taken out this new business, aka Ritz Plumbing. Move along, there's nothing good here to see!

Alan N.

Description Of Work:
He was suppose to replace the Moen shower cartridge.
He ended up doing nothing and charging me $100.
Member Comments:
- He kept telling me that I need to replace the entire shower valve instead of just the cartridge. He wanted to know how to get to the pipes.
- I said only wanted to replace the cartridge. .
- I said that I had it replaced twice before and it should be easy.
- He then quoted $275 and I said ok.
- He could not get the handle off the shower valve and said the the previous plumber put it on too tight and he cannot get it off.
- When he went to his truck, I successfully removed the handle.
- Then he returned and removed the face plate.
- Now he tells me that the cartridge is no longer available and asks me what do I want to do.
- I said I was going to call the prior plumber to replace the cartridge.
- He then said that he was going charge me $135 for a service call. Later lowered it to $100.

- I had another plumber replace the cartridge. I took them 15 minutes and they charged me $123.

Momperson M.

Be aware! They took advantage of my elderly mother & took her to the cleaners for $8,000.00. When we found out, they already did the work. We could have had someone else do it at less than half the price. I'm so angry. She's having to take out a loan and put it on credit card. Get another opinion before you let them anywhere near your house.

William D.

This business is NOT licensed, and it is NOT the ""longtime Pasadena"" company it advertises itself to be. Check the license number on their website (#955742). I discovered, through the complaint process to the CSLB, that this company is really ""Jet Speed Plumbing dba Ritz Plumbing"" in Lomita, CA. Jet Speed is not a registered business on Yelp! Note that Ritz Plumbing has terrible reviews too, reflecting the same M.O. (http://www.yelp.com/biz/ritz-plumbing-los-angeles)

Whoever these people really are, never responded to my complaint through the BBB, resulting in a downgrade, and only the CSLB was able to resolve the issue as it put their license at risk.

Do yourself a favor, ignore the fake review from ""Stepha G,"" heed the real reviews, and move on down the line to another company.

Kirk O.

These plumbers are working on an old reputation. They are not the same as before. I had used them before and asked for the same plumber and was told that he doesn't work there anymore. I was then told that they would send out a plumber in the morning. The plumber came around 5 o'clock and told me he couldn't work that day because it was too late and promised to come early the next morning. He never showed up. The following day he came. I had dug out where the problem was so there was no digging on his part. Also I purchased the parts that he would need--c. $110. After about half an hour's work we realized that the parts weren't needed and that the pipe he was trying to fix was not the problem. I asked him to cap the pipe because it lead out to an area that hadn't been used since I bought the property. It cost me $480! Yes, $480. But the part that I resent is he took the parts,so that's an additional $110. Think twice before you call Benedict and Benedict-- It's going to cost you big time.

Richard E.

We have (had) been loyal customers since we bought our home in 1974. Benedict & Benedict Plumbing (CSLB 409565--license inactive, not able to contract) has been sold to Mr. Reza Vandi, who operates out of Lomita, CA, as (CSLB 955742--Jet Speed Plumbing, Inc., dba Ritz Plumbing). Only the business of Benedict was sold, not the building, which was sold separately. On 06/28/14, we were charged $400 to replace a wax ring on one toilet and to install O rings on single handle Kohler faucet. The factory sent the O ring kit to me no charge. $400 was paid to the technician though it seemed high. Technician tried to ""up-sell"" a hydrojet of main sewer line. No sale. Then on 08/01/14, we received an invoice for $630 for replacing a toilet and a Moen shower valve for property three blocks away belonging to two friends, (both of whom are Judges). After a complaint, Mr. Vandi countersigned a letter of apology. The wax ring installed five months ago failed and they are coming back to do a re-work. Hopefully at no charge. The lady on the phone said: ""Oh, were you given a guarantee?"" My response was that she needed to talk with the owner, Mr. Vandi, about that.

Kate M.

These people really do suck. I would like to support a local, non-franchise business, but they overcharge like crazy, their ""technicians"" do sloppy work, and their office staff are rude and unhelpful. Definitely go elsewhere.

Stacy R.

Benedict and Benedict Plumbing came out to clear a main line back up. Said the line had roots and needed hydrojet. They charged $650 for this service. I am a property manager and often have this service done; usually in the $250-$300 range. Two days later main line backed up again. Benedict and Benedict said they do not guarantee their service..... $650 for a line to be cleared 2 days. I can see by the other reviews this is their norm.

Karlene M.

Customer Beware! I recently almost got taken for nearly $6,000 by this firm. Signing a contract for next day service resulted in a sleepless night and the good sense to call another licensed plumbing firm in the early morning. What a shock to learn that I could have the work done for $5,875.00 less than the Benedict and Benedict bid. Word on the street, Benedict and Benedict has new owners and is not the firm that many of us used in Pasadena for decades. kare

LadyHawk T.

Don't use these guys. They are dishonest and will way overcharge you. There are lot's of honest and good plumbers out there. Even calling the office to complain about my plumber all I got was an attitude. Really really bad company.