Benedict & Benedict

Nancy G.

Benedict & Benedict has been my plumbing service since the 1970's - fair prices, reliable and courteous plumbers. Apparently they no longer have their own staff and are acting as a referral service. Two courteous young men showed up from Ritz Plumbing, which, one explained, was an ""associate"" of Benedict & Benedict. He offered to supply and install a garbage disposal for $975. I expressed disbelief. He said had seen his boss go as low as $675 but couldn't go lower due to overhead costs. I said I would get another estimate. After he wrote up his estimate, he said he would have to charege for a written copy, but could e-mail me one for free. (There were at least 2 carbons under the form. As of 1 week later, no e-mail.) A Sears disposal cost $100 + $150 for installation. They sent a plumber from A-1. With an electrical cord, the total was $275 plus tax. Sears gave me the installation charge when I bought the disposal. I will not use Benedict or Ritz again.

A B.

They've changed ownership within the last year and didn't disclose this to old-time customers. Same day service and the work is still good. They arrived on time and were very nice. John and Luis did a great job. Just be advised!

M C.

I called Pink Plumbing to come out and fix my shower leak. When I answered the door it was a man from Benedict & Benedict. I said ""I didn't call you"" and he said that Pink sold to them about a year ago. So he was here to fix my shower leak for about 1 hour and could not get the handle off the shower. His ""Field Manager"" showed up and was unhelpful and seemed annoyed the job was taking so long. He was actually there to get the other guy so they could move onto another job. The other guy came back and said it would cost me 356.00 to replace the kit or 1100.00 to open the wall and replace everything. I know nothing about plumbing, but went with the obvious choice of 356. I had to leave for work so they were going to order the part and come back tomorrow. Right when the guy got to his car I ran out there and said ""please just cancel everything"" Do not order any parts and I will have my husband look at this first. If we decide to do the work I will call you. I said I wanted the paper back that I signed and he said ""oh that's nothing, it's not the final'. I made sure to tell him that I will not be paying them anything and that Im cancelling the service. He was fine. I then called the ""Pink Plumbing"" number that I had originally called and I told the girl who answered the phone the exact same thing. I told her that the service was horrible and to cancel all service. She said okay. I asked if she needed my address and she said ""no we have it"". Although the original guy who showed up was nice, he didn't seem to know at all what he was doing and the ""field manager"" seemed to just want to get to his next job. I should have been told that the company I actually called was NOT the company that was coming out to do the job. Horrible business practices and horrible service. I will call a real plumber now to get the job done!

Gene C.

This is not the family owned B&B of old. I got a tankless water heater installed by the REAL B&B 10 years ago, they were awesome. In 2015 I called them to unclog a kitchen sink. They pushed a $550 hydrojet which I begrudgingly accepted, and continued to upsell to a $8000 main line reline. I can't believe the audacity and conniving systematic way in which they have destroyed a good family name and become a complete snake-oil sales company. Looking at other reviews with similar experience, I'm only surprised that a class-action has not taken out this new business, aka Ritz Plumbing. Move along, there's nothing good here to see!

Alan N.

Description Of Work:
He was suppose to replace the Moen shower cartridge.
He ended up doing nothing and charging me $100.
Member Comments:
- He kept telling me that I need to replace the entire shower valve instead of just the cartridge. He wanted to know how to get to the pipes.
- I said only wanted to replace the cartridge. .
- I said that I had it replaced twice before and it should be easy.
- He then quoted $275 and I said ok.
- He could not get the handle off the shower valve and said the the previous plumber put it on too tight and he cannot get it off.
- When he went to his truck, I successfully removed the handle.
- Then he returned and removed the face plate.
- Now he tells me that the cartridge is no longer available and asks me what do I want to do.
- I said I was going to call the prior plumber to replace the cartridge.
- He then said that he was going charge me $135 for a service call. Later lowered it to $100.

- I had another plumber replace the cartridge. I took them 15 minutes and they charged me $123.

Momperson M.

Be aware! They took advantage of my elderly mother & took her to the cleaners for $8,000.00. When we found out, they already did the work. We could have had someone else do it at less than half the price. I'm so angry. She's having to take out a loan and put it on credit card. Get another opinion before you let them anywhere near your house.

William D.

This business is NOT licensed, and it is NOT the ""longtime Pasadena"" company it advertises itself to be. Check the license number on their website (#955742). I discovered, through the complaint process to the CSLB, that this company is really ""Jet Speed Plumbing dba Ritz Plumbing"" in Lomita, CA. Jet Speed is not a registered business on Yelp! Note that Ritz Plumbing has terrible reviews too, reflecting the same M.O. (http://www.yelp.com/biz/ritz-plumbing-los-angeles)

Whoever these people really are, never responded to my complaint through the BBB, resulting in a downgrade, and only the CSLB was able to resolve the issue as it put their license at risk.

Do yourself a favor, ignore the fake review from ""Stepha G,"" heed the real reviews, and move on down the line to another company.

Kirk O.

These plumbers are working on an old reputation. They are not the same as before. I had used them before and asked for the same plumber and was told that he doesn't work there anymore. I was then told that they would send out a plumber in the morning. The plumber came around 5 o'clock and told me he couldn't work that day because it was too late and promised to come early the next morning. He never showed up. The following day he came. I had dug out where the problem was so there was no digging on his part. Also I purchased the parts that he would need--c. $110. After about half an hour's work we realized that the parts weren't needed and that the pipe he was trying to fix was not the problem. I asked him to cap the pipe because it lead out to an area that hadn't been used since I bought the property. It cost me $480! Yes, $480. But the part that I resent is he took the parts,so that's an additional $110. Think twice before you call Benedict and Benedict-- It's going to cost you big time.

Richard E.

We have (had) been loyal customers since we bought our home in 1974. Benedict & Benedict Plumbing (CSLB 409565--license inactive, not able to contract) has been sold to Mr. Reza Vandi, who operates out of Lomita, CA, as (CSLB 955742--Jet Speed Plumbing, Inc., dba Ritz Plumbing). Only the business of Benedict was sold, not the building, which was sold separately. On 06/28/14, we were charged $400 to replace a wax ring on one toilet and to install O rings on single handle Kohler faucet. The factory sent the O ring kit to me no charge. $400 was paid to the technician though it seemed high. Technician tried to ""up-sell"" a hydrojet of main sewer line. No sale. Then on 08/01/14, we received an invoice for $630 for replacing a toilet and a Moen shower valve for property three blocks away belonging to two friends, (both of whom are Judges). After a complaint, Mr. Vandi countersigned a letter of apology. The wax ring installed five months ago failed and they are coming back to do a re-work. Hopefully at no charge. The lady on the phone said: ""Oh, were you given a guarantee?"" My response was that she needed to talk with the owner, Mr. Vandi, about that.

Kate M.

These people really do suck. I would like to support a local, non-franchise business, but they overcharge like crazy, their ""technicians"" do sloppy work, and their office staff are rude and unhelpful. Definitely go elsewhere.