Ben Franklin Plumbing

Joanie S.

Called Ben Franklin Plumbing to provide an estimate to completely retrofit old water pipes in a Townhome. Scott arrived an took almost two hours examining, drawing plans, talking about options etc. This was on A Friday. He assured me he would get the estimate to me no later than the following Weds morning since time to get the job done was a concern. Weds came and went; no estimate. I called and was assured I would have it Weds afternoon. No estimate. I called Weds afternoon; she would track down Scott and call me back with an update: no call back, no estimate. I called Thursday morning, was told Scott was out sick, but she would have someone else get it to me in a few minutes; no estimate; I called back she put me on hold while she called Scott; came back on to tell me I would have it shortly; no estimate, no call back. This is the type of poor customer service that is so irritating. Is it that difficult to simply make a call to say """"we are still working on it""""? I will go out of my way to let everyone I know how bad Ben Franklin Plumbing is and never waste my time on them again.

Vida G.

DO NOT USE THIS COMPANY!!! So far my review would be """"O"""" stars! They were called to install a new sink and faucet, new disposal, shorten a long water hose to the dishwasher and replace two old valves! Shortly after the first plumber left, a leak developed under the sink. I called them back and the original plumber refused to come back because it was Saturday (4/7/18) late afternoon. That first plumber told us Wed. was his last day as he was moving to Las Vegas. Another plumber did come and was very cordial but...today (4/9/18) another leak has developed and our dishwasher has no water! I spoke with Lisa from the office today and she has arranged for the same second plumber to come back on Wed.! I also asked Lisa who the owner was and asked to have him call me as this is horrible service! Believe it or not, Lisa asked if there was a problem (Ya think?) and inquired as to why I wanted to speak to the owner (Really?)? Lisa said she handles all the complains first...problem is the person handling the complaints has to be smart enough to understand there is a problem in order to resolve it!

Cheryl G.

I utilized them for two drain repairs- since I was under the gun to get the pipes fixed, I bit my tongue on the $1220 quote and 8 hours of work. The plumber had a hard time communication, either in English or Spanish. He left a mess once completed and when I complained about the work only taking 3 hours of the quoted 8 hours and still being charged the whole amount- they took $20.00 off of the bill. The plumber was late for both the initial quote (8-9 am arrival time- arrived 1130) and the repair (8-9 am arrival time- arrived 930) I utilized home advisor thinking I would get a good company-I guess live and learn.