Belmar Plumbing & Heating

Jill A.

My thermostat broke. I assumed the heat wasn't turning on because the screen of my old thermostat was turning on and off. I had a Google Nest that I installed in its place but it wasn't communicating with my heater. I called Belmar Plumbing because I knew the thermostat was hooked up properly. Figured it was above my pay grade. Matt Baldwin - the owner -came out, told me that the Nest Thermostats are terrible and he's replaced 3 already in his own home. I said I need to get the heat on, so what do you suggest?"" He gave me an estimate of $551 to install a new thermostat (one that I learned later costs $150 from Ferguson's). I assumed the price of $551 was high because it was a really great thermostat... (the Nest he said was terrible was a $300 thermostat) my mistake was not asking the cost of the thermostat. I removed the old one from the wall while he went and fetched the new thermostat. He returned and all Matt had to do was screw two screws into predrilled holes in the wall and connect two wires which took him a total of 5 minutes. While doing this five minutes worth of work, he said ""business is so slow"". (I haven't had a contractor tell me that business was slow, well, ever. This should have been a red flag.) After the five minute install, my heater would not turn on. He went downstairs and ""diagnosed"" the problem in less than 10 minutes- said I needed a flue damper on my boiler which would cost an additional $875. I said ""I'm sorry- I just can't pay that."" I then started thinking that we'd been totally ripped off on the thermostat he just installed in five minutes, so I asked him ""Do you have an hourly rate- and what is the cost of the thermostat you installed?"" He said ""that's about $200"" and I replied ""ok, so you charge $351 to screw two screws into the wall?"" And to which he replied ""You'd have to ask my wife- she makes up all the prices."" Exact words. His face got bright red.

I kindly wrote him a check for the agreed upon $551 and showed him the way out.

I realized after he left that he didn't leave the new thermostat box or instructions. I know that most of this stuff is online, but the thing also comes with a warranty and I had no paperwork for it. The reviews for the thermostat he installed are 1 star!!! I contacted Belmar Plumbing three times asking them to drop off the paperwork/box from the thermostat- I have texts to prove it, and they did not reply, nor did they drop it off. I purchased that thermostat! Who installs a new product in a home and doesn't leave the packaging/user manual???

Next day I was lucky to get an appointment with my usual plumber. They installed a new flue damper, an expansion tank, and shut off valve which was 5 hours worth of work for $686 (parts and labor)... Matt Baldwin's wife wanted $189 more than that to fix only one of those components.

I have contacted the BBB.

Gina G.

This business, although once reliable, is currently one to be avoided. I am a monthly paying ""member"" whereby I am supposed to receive timely service and a discount. Scheduled a service in June for a tub, needed to order a part, now Oct. still haven't followed through & tub still not working.
Came to fix a shower control in Aug. & again in Sept & two different plumbers put back together wrong. Still waiting for a part & to have shower controls correctly working.
Multiple calls with no call backs, no communication, phone line problems, no shows with appointments that I took off work for.
Beware of this business!

Lynn C.

I cancelled two maintenance contracts for my boilers because the tech and trainee were not familiar with my boilers and the price was really high. There was also some foot-in-door type price deception involved. I later called and sent emails cancelling the contracts (which automatically renew) in October 2023 and January 2024. On October 1, 2024 they charged my credit card for one renewal. I froze my card before they could fraudulently charge for the other cancelled contract. The owner was supposed to call me about refunding the fraudulently charge fee but has not. I have reported the fraud to my credit card company as another reviewer has. I am also reporting them to the BBB.

Kim M.

please do not use this company. they replaced a hot water heater, we likely payed more than we should have and this company has repeatedly charged my credit card for the service. I have called everyday this week to speak with someone to reverse the incorrect charges. I finally have initiated a dispute with my credit card company. Extremely poor customer service and untrustworthy

Cecilia Y.

Very nice man came to my house after making an appointment to give me a quote to put in refrigerator ice/water line. The line would replace the one from the basement to the upstairs kitchen. I NEEDED AND ICEMAKER BOX. He quoted me $822.08 after I paid $98 for them to come out and give me a quote. He never mention the icemaker box and told me he could replace what I had but the valve to turn the water off and on to the water line, would not be upstairs in the kitchen but in the basement (not acceptable). I was surprised, he never mentioned the icemaker box. He also encouraged me to become a member because membership would give me a discount. Not interested in being a member or using this company to do work in my house. I interviewed other companies and got the icemaker box in the kitchen for much less. Shop around before hiring this company.

Michael M.

Their customer service could possibly be the worst I've ever received. The plumbers did a good enough job but they are over priced and getting them to answer the phone and get back to me has been the absolute worst!

Lance T.

Called them to replace a hot water heater. They gave a price of about $4000. I said no and they immediately offered to drop the price $600. I still said no, got someone else and saved over $1000 from their price. The job took the new guy about 2 hours!!!! Shamefull how people try to take advantage of people. They should make money, however, this is trying to take advange of someone when they need something done right away. I guess they think they should make like 400 or 500/hr. Will never call them again!!!!

Kristen P.

CRIMINAL pricing. My 76-year old mother was just charged $783 to replace a wax ring! WHAT!? Job took maybe an hour to complete. Given a wax ring costs less than $15, that's over $750 in LABOR. The guys that did the work were lovely, but that company is disgraceful.

Yvonne M.

I was so worried calling today and needing literally instant help. They booked me same day and came to my rescue. Connor was very easy to work with found the problem right away. I will keep them on speed dial if I ever need them again. Highly reco!

Alex M.

We've went with Belmar Plumbing & Heating for multiple jobs and have never been disappointed with the results. What you get for the price is top-tier work, warranty, and piece of mind. Will continue to use these outstanding guys.