Bellows Plumbing, Heating & Air

Lynn W.

Had an AC unit that 2 companies came to look at and couldn't find the reason why it wasn't cooling properly. I called Bellows and they sent Ryan to look at it and he found the problem at the furnace and fixed it! First time using them and I will be calling them again when needed.

Sherman U.

The thermostate had died over the weekend, and it was too chilly during the nights for any comfort even when wearing the house robe.

I called the company on Monday for an appointment, made for Tuesday between 8 AM and 10 AM.
Got a phone call at 7:30 AM on Tuesday that left a message that the man is on his way, and a few minutes before 8 he is knocking at my door.

Jeff was the man of the hour! He explained everything that he was doing, and whatever he would do as he went along. I was provided with the latest
model of thermostate, and how to use it for home comfort with energy savings. I was always getting email notices from PG&E as to saving energy,
and reducing billings.
For the time, effort and arrangements for future needs, the cost was very
reasonable.

Richard H.

We had a new AC system installed in June last year. For some reason, it was interrupting our furnace system and shutting down the power. After several visits over six months, Jeff was finally able to fix it. Turns out, our furnace filter was restricting air flow and causing the problem. We really appreciate the time and effort it took to diagnose and remedy the problem. Thank you everyone who helped, from the lovely people in dispatch being patient with me and the team that came to help us out! We highly recommend Bellows for any and all of your projects! Wonderful people to work with!

Britain J.

We had a major problem with our water softener tank, and Marcos Escobar, a Bellows Plumbing, Heating, Cooling & Electrical representative, came to our home in Santa Cruz County to help fix it. Not only was he punctual, he was polite and very knowledgeable with our unit and our problem. He also called with a follow-up the following day with further information as promised. I highly recommend this professional company who is also organized with retuning telephone calls or emails.

Ron O.

Had a good experience with Bellows when we had a sewer project in the Santa Cruz area. Called them for another project in the South Bay where we had sewer water overflowing in the front yard. Was able to get an appointment for inspection/evaluation in a matter of a couple of days. However, even before showing up for the in-person appointment, the Tech called ahead to clarify what we were experiencing and told me that it might be an issue covered by the city and I should consult them first before having a paid service call by Bellows -- as it was likely a lateral drain/sewer line blockage covered by the city. Sure enough, the city Sanitary District Dept came out to take a look and said it was in fact their job to clear the blockage close to the main. Thanks Bellows for the excellent customer service!

Christina B.

Told us they could have us scheduled and installed within a month. When the instalation date was getting close I called them and they didn't even have us on the schedule. They had forgotten about us for two weeks and whos knows how much longer if I never called.

Two weeks after the initial agreed upon start date they actually scheduled us for an inspection, not an installation like we were promised. Some one had already come out to look and recommend a system but I guess that person was just for show?

It's been 2 months and we were just told a DAY before installation that they don't have our AC unit. It'll be a minimum of an additional 2 weeks before they can install the unit. They charged us last week insisting it needed to be done prior to installation.

I am so disappointed in the scheduling department and the communication we should have received. I get it, things take longer with these services but telling us the day before you didn't have our unit is unacceptable. This should have been communicated sooner.

Who knows when we will get our AC unit? They clearly dont.

Erica R.

We were pretty unsatisfied with this install. We booked a new HVAC through Costco but were pretty disappointed in the execution. It's been two months since the day they started, and we are still having them come fix things before we can get the inspection. We were without heat for days during a heat wave, because they didn't have parts they needed. (Why didn't they know what they needed before they started?) Then they needed more parts and we had to wait another month. They cut the wiring to our drip irrigation/landscaping and put it back together wrong, which we didn't figure out until half of our garden died from not getting watered. They put the metal pieces on our artificial turf while they were installing which burned parts of the grass which now looks awful. They've taken no responsibility for any of these errors, and claimed they couldn't have been responsible for the burned grass even though it wasn't there the day before the install and then it was. They put the thermostat in a new and very odd place without calling me at work to discuss it first (in between a picture frame and a door jam in a very visible area) and said they'd move it but of course it would damage the wall.. Ugh. Just overall very not slick, not responsive, not responsible for their screw-ups, and not competent.
I'm not sure why Costco uses them. :(

Richard G.

I ordered 3 mini splits for our home and were suppose to be basiclly plug and go.
After spending several hours with the manufactures service technicians and absolutemy unknowledgeabl, i decided to call Bellows.
They sent me Two technicians and were able to find the problem.
Mike and Jeff were very professional and got the job done in a highly efficiant time.
And as for thier cost, i can tell you they are very reasonable in thier fees.
They will be my go to ser ice company if ever needed! That said i would higly recommend you call for your needs.
Thanks again Bellows!!!

Judy Y.

If you're looking for a reliable company to fix your AC unit, this company will be the last company you should consider, period.
(1) The initial diagnosis fee is Not cheap, more then the other company.
(2) The technician didn't give you the estimate until you got the bill. $5 fuse, he'll charge you $179.
(3) After 4 days, system broke down, technician didn't know what to do, proposed more Expensive solutions...the system never got fixed...I have to hire the other five stars company & fixed it.
If you like to know The whole situations, go to Google search for my whole statements.
After all, we deserve better services as consumers...Sad! :(

Eleanor K.

Called Bellows Plumbing, Heating and Air for my air conditioner that was not cooling the house. The technician, Steve Huth, arrived on time. He examined the a/c unit and discovered what the problem was, after performing his diagnostic tests on it. Steve was professional and very informative regarding the problem and answered all my questions. I highly recommend Bellows. Thank you!