Bellows Plumbing, Heating & Air

DEBORAH T.

Jennifer was the best yesterday!! She called and arrived on time for a Lateral Sewer inspection in Aptos. Very professional , polite and fast !! Would recommend her for any plumbing work needed . Thank you again , appreciate your help !!

Chris M.

So happy with BELLOW'S service!!! I didn't know who to call for service work for our home HVAC and tried calling 3 companies. When the gal for Bellow's answered the phone, I knew they were the one. From the first call, I got a friendly, knowledgeable and efficient person on the other end. I got good prices, agreed to a date within a two hour window that week.
Our technician, Keith, arrived to service our unit. He was friendly, our dog liked him and he got right to work cleaning our air conditioner- it was really dirty. Keith was meticulous. It works so much better! This is the way a business should be run. We are so impressed and relieved to find Bellow's to work on our HVAC, gas heater, and our water tank. Thanks Bellow's and thanks Keith!!

Jano K.

I bought an older home 2 years ago. The infrastructure had quite a bit of deferred maintenance. I've used Bellows for plumbing, electrical and HVAC work and had excellent service each time. The office staff is courteous and efficient. The contractors are professional, friendly, and excellent in their knowledge and work product. I highly recommend this company.

Del S.

Jeff was an amazing technician, he was courteous, efficient, prompt and showed me the issue with what was causing the problem. He had it fixed within an hour. If all of Bellows employees are like Jeff, they are a top quality company to do business with.

Randy Y.

Excellent! Will have them return once I need their great service! Thanks again for installing my new water heater!

Mike C.

We had Bellows install our HVAC system in 2017. It ran fine until we had them come out to do a routine tune-up. The thermostat stopped working when the technician was doing the tune-up. He couldn't figure out why and said it may come back on its own in a day or two. He suggested we buy a new thermostat at a cost of over $1500!
He left, and we tried to call their office over this suspicious failure of an expensive part just as we were having the unit serviced. Nobody returned our calls from Bellows. Fortunately, the thermostat did restart (after 3-days of no heat to the house). At that point, I quit trying to get a hold of them.
The lack of knowledge about the thermostat by the technician and the failure of the company to return our calls or show concern about our lack of heat was totally unprofessional.
I can't in good conscience recommend Bellows to anyone else.

UPDATE: After posting my unhappy review, I got a response from Bellows later that day. They sent out a senior technician (Jeremy) the following day who evaluated the problem (faulty thermostat). This particular Lennox system came with the thermostat as a package deal. Unfortunately, the thermostat was problematic. Bellows replaced the thermostat with a top-of-the-line one for just their service cost: A much better result than we expected. And Jeremy was extremely knowledgeable and friendly. Still unsure why Bellows didn't respond to my initial calls earlier, thus a 4-star review instead of 5. But, we are very satisfied with the end result.

Valerie Q.

Mike and Miguel from Bellows came today to install our furnace replacement, and they were awesome. They worked solidly all day, then took me through the workings at the end. When they cleaned up, they even put the garage back in order, which was unexpected and appreciated. Recommend!

Frank B.

I signed up for periodic maintenance. Easy to arrange. On time. Well executed. This company sets the standard for excellence, and the job I did multiple bids on showed that you don't have to pay extra for excellence!

David H.

They refused even to come out and try to diagnose our a/c problem! Instead, they just wanted to quote us to replace the entire a/c, without even finding out what was wrong. A company that refuses to help with a problem will never get our business for replacement work (and now I see that this vendor has multiple bad reviews for new installations!). As a result, we're calling a competitor who has a basic understanding of ""customer service"". On their one previous visit, they wanted to charge us $300 to replace a return filter that I bought and correctly installed myself for $13, after their visit! Even their proposed solution, of cutting and joining 2 filters together, was amateurish and wrong, since I was able to do a much better job by custom-sizing only one! (I'm writing a blog article about that.) This vendor is overpriced, has the customer skills of an earthworm, and is useless when you actually need someone for non-trivial work. Their lame response below merely confirms my complaint. Their claim that ""You were aware of this assessment but chose to see if the system could continue working for a bit longer without replacement"" is demonstrably false. Their technician did not even look at the outdoor unit (he only looked at the indoor filter!), so he could not possibly have provided an accurate assessment of the state of the system. If they had really given us that so-called ""assessment"", then of course they would have given us a quotation to replace the system at that time, but they did not do so, and seemed quite happy for us to continue using it without any recommendations (except to replace the filter, which I did).
UPDATE: 24 hours later, our system is fixed and working properly, NO thanks to Bellows! A competent competitor diagnosed the real problem--a failed capacitor--and fixed it where Bellows couldn't even be bothered to look at it. The competitor's callout charge was half that of Bellows. So, if you want to waste your time and money on a bad, overpriced diagnosis, be sure to call Bellows!

Laurel P.

We agreed to pay $16,000 to have our AC and furnace replaced. They had issues installing it and in the end it still doesn't work. Last night the thermostat temperature in the house read at 82-84 while the AC was set at 72. This is a brand new AC installed within the last week. This is so wildly unacceptable.