Bell Cow Heating and Cooling

Vince S.

The technician and his apprentice - who installed our new very quite Ruud system - were very professional. Unfortunately there were some install hick-ups over the weekend. My complaint is Bell Cow has no emergency personnel available on the weekend if there are issues. We had to wait till Monday to get a response. Bell Cow was quick to respond once they were back to work. They did fix the issue promptly. But if you decide to employ Bell Cow for your a/c installation, you should consider the fact of no response available on the weekend.

Erika B.

Mike and Christian came out to our house today and were extremely thorough in fixing our plumbing issues. Both were very knowledgeable and up front about the issues we were having and gave a quick resolution to our problems! Would highly recommend their services!

Sloan S.

Not even sure where to begin about this merry band of idiots! Perhaps the ""plumbing"" part of their name is true but the ""cooling"" part is a flat out lie! Of the three ""technician's"" that have so far been out to fix my HVAC unit, not one has had a clue how to actually fix one. First it was low coolant which was ""topped off"" and after a week it stopped working. Next visit was to ""top off"" again but adding sealant this time. Again after a week the unit stopped working. The next diagnosis was hole in the coil too large for the sealant to plug. Would have thought that should have been found on the first ""through"" inspection they proudly bragged about providing for me but I digress! My unit was replaced 3 years ago so the coil was under warranty but would take two weeks to get it. The install however required ""code upgrades"" that were not covered. I had to pay these clowns $635 to change out the coil! This all took place on Tuesday and now it's Sunday and my HVAC unit is not working again!!! My relationship started with Bell Cow thru my home warranty company Old Republic. I am now locked in with these guys till my problem is solved or pay out of pocket to hire a real HVAC company! I am now waiting for a call to schedule my next day off from work, which will now amount to a full week of my vacation time wasted, so I can let someone else try and fix my unit! Buyer beware doesn't even begin to cover this fiasco with both Bell Cow and Old Republic Home Warranty. Rest assured my warranty will be moved elsewhere after this and my lawyer will be called if this isn't the last Bell Cow visit to my home. Zero stars would be too many for this company! Stay, no RUN away!

Jerry H.

I'm happy to share with you why I cancelled my maintenance contract with Bell Cow.

First, several times I complained to Bell Cow that I kept smelling a sour/dirty sock smell whenever I turned the A/C on with my HVAC unit (which I bought from them!). They'd send people out, but never did solve the problem. Oh, they'd clean the coils alright, then leave. But, the problem has persisted now for over two years. So, I turned to others for help and learned there is a bacteria that will grow on the HVAC coils and cause the odor (supposedly a common problem with Heat Pumps/HVAC) until specially treated. I also learned Bell Cow technicians failed to point out and address other issues I was having with my HVAC unit, such as the caulking on the apron needing to be replaced to prevent water intrusion, some ducting tears that need to be fixed, etc.

Lastly, at no time during my 4 year association with Bell Cow did any of their people ever circle back with me to see if I was satisfied with their service, had any questions, or had any other needs. In addition, they never provided me with the name of a single point of contact who I could call if and when I did have a need, problem, or question.

So, I finally decided to take my business elsewhere. Like the old saying goes, ""Fool me once, shame on you. Fool me twice, shame on me!"" Bell Cow is just another big company that ""talks the talk, but doesn't walk the walk.""

Lori G.

Absolutely impossible to reach anyone by phone -- holds were interminable. Also difficult to get appointments in a timely manner. Repairs were either not done at all or not done right. One time the technician just went to one of our long-term rentals and left, without contacting us to tell us what he needed to fix the poor tenants' heat pump in the middle of summer.

Avoid at all costs. They had the nerve to snail mail me a form to sign up for their subscription services. I don't THINK so!!!

Susan K.

Non responsive and unreliable If I could give no stars I would. Bell Cow installed a new Trane system for our upstairs in our dual zone home in October 2019. They told us our other system installed by a competitor wasn't the right one to do the job. Had problems/failure at the height of summer. Had to contact them five times to get a repairman out. Finally repaired it but wanted to charge us during the first year after installation! Then the humidity in our home went through the roof. Took several calls and when they finally came out they said it wasn't their unit contributing to the problem. Eventually called another company to install a dehumidifier in our crawl space. Now the same unit which is only 14 months from installation failed to heat! An ""emergency"" call to their answering machine at 8:30 in the morning yesterday has gone unanswered. The customer service of this company is terrible.

Kelsey R.

Should have read reviews and saved our money! After speaking to them on the phone about what was needed and being quoted under $100 to come to our home to diagnose an issue (as well as mentioning that we needed a detailed, itemized report to provide for our home warranty which we NEVER received even after calling after date of service), they charged us $286 without any indication of such a price increase based on our quote, until it was time to pay.
Any company that is dishonest and not trustworthy will never receive our business again, nor will be recommended. They even sent us a bill a month later requesting more money for the taxes the worker did not collect from us. I called the company to discuss the overcharge and the bill asking for even more money, yet the manager copped an attitude and was extremely rude and provided us with nothing in return to remedy to situation or assist with the over $200 extra we paid without any notice of that. WOW! Do not use them! They will not do what they say, and they will charge you MUCH MUCH MORE than what they say!!!

Tyrone T.

Tech arrived with the wrong part that was ordered, over a month ago. I have been without AC for over two months. The incompetence throught out this BellCow branch is astounding!
Over the pass ten months atleast 10-12 Techs has been out to my consistently misdiagnosing problems and costing me close to $2000.00. I have been forced to purchase window AC units for my home due to the turn of events by BellCow techs and leadership! This has been a nightmare dealing with this Company!

Carolyn S.

My daughter used this company because the insurance company made her and they only made her problems worse and after fighting with them and the insurance company for months she gave up and now it's costing her $3000 to repair the problem that BellCow created. They installed too large of a system for the room and messed up the venting system. See the picture of the mess they left and the job that looks like a second grader did it. I don't know how they stay in business.

Greg G.

So, let's see. I had a home warranty and an old HVAC died. They came in, and installed the new system, but charged me $2500 extra for bringing the old home up to code. Which I paid for.

Then.... a week later, I noticed my ceiling was drooping. I crawled into the attic, to find the entire ceiling was flooding. I called it in and the regional manager promptly showed up. Upon inspection, he said he guys messed up the install in several ways, most notably, the put the drip pan, in the wrong place (i.e. the flood).

So, I told him my daughter can sleep in my house next door until they can repair the system. What I didn't know was, that I would then have to chase someone done late into the next week to get anything scheduled.

When the did come out and correct the issue, the left my daughter having to store her entire wardrobe on the floor. The ceiling is still not fixed, and nobody has even attempted to schedule it to be repaired.

So now, I play phone tag, with the 1 800 number people. Why am I having to CHASE down support, for their mistake? Long holds, phone disconnects... I originally posted a 5 star review... but, can not stand by that any more.... Customer service is step one in being a trustworthy company.