Belair Engineering

Sagrilarus E.

Update -- made a call to Belair after the experience described below, and just happened to get the owner of the company on the phone without realizing it. I explained my disappointment with the level of service, he asked me for details which I provided, and he graciously thanked me for the feedback that I had provided. He also indicated he would have a refund check to me in the mail today so that I would not be disappointed with the overall experience. The gentleman seemed very interested in what had happened and asked questions as I proceeded.

Certainly not an ideal experience, but credit where credit is due -- Belair made me whole when all was said and done.


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Asked for a complete AC checkup.

Technician blew out my breather tube, checked my freon pressure. That's it. Charged $79.

He included a major sales pitch as well, and apparently I should call Belair soon and ask for Rafael, because Rafael does a great job with estimates.

Junk. Years ago I went with B&B and they did some serious review. Electronics, inbound and outbound temperature, the works. It looks like I'll be calling them again.

Myles P.

Don't expect this plumber to help you with an emergency. You'll have to make an appointment if your water pipe breaks.

They will only be interested is selling you a new water water heater or other major project. Learn to do your own maintenance and repair if not part of the 1%.

Colleen O.

We went with Belair in July 2009 after our seven-year-old heat pump gave up the ghost (!!!). We could not be happier--and we are picky and cost-conscious customers. First off, the Carrier unit has made a HUGE difference in our comfort level and in our energy bills. Secondly, Belair customer service has been top-notch from Day 1. Just had our spring check-up yesterday and we are ready to roll through summer.

Jen E.

My family has called on Belair Engineering exclusively for our heating and A/C needs for over 40 years! My personal experience as a homeowner with them is 15 years. Always prompt and courteous, I appreciate Belair's weekend hours for routine maintenance checks, and their speedy service when an emergency arises, not to mention their affordable service plans. Rusty called ahead to advise he was on the way last weekend and went out of his way to ensure all our needs were met during the spring check. I would not use anyone else for my HVAC needs!

Diane C.

My review first starts with the initial phone call - Tracy and Bonnie were both super helpful, easy to talk to and very responsive. I immediately stopped my search and went with Belair. On the day of my appointment, Rusty called me 30 minutes prior to arrival so I could meet him at the right time. (unlike Comcast !) He was right on-time, very polite, and informative as to what he was going to do. I had a service check for the spring season. He put the booties on so he wouldn't get the carpet dirty.

I am so glad I found Belair and Rusty !

Rebecca H.

I should have written a review of these people several years ago but when I warned a friend with a dead furnace against them today, it finally occurred to me that I should put it on Yelp.

Belair Engineering replaced my furnace several years ago. The cocky salesman tried to upsell me to replace my A/C, told me it was a ""no-brainer"" to spend thousands more right now, and acted like I was stupid when I declined. Regarding the furnace, I said that the rooms farthest from the furnace in my ranch house were coldest and asked if there was any way they could address this. The salesman told me I could upgrade to a $700 special fan that would keep those rooms warmer. They are my kids' bedrooms so I agreed.

A few years after this (a couple years ago) I had a repairman in for something furnace-related. I asked him if the special fan was functioning properly because the rooms seemed to be as cold as ever. He seemed mystified by what I was talking about, asked me a lot of questions, and then sheepishly told me there was no such fan that would increase heat in those rooms. Frankly I don't know whether Belair installed a ""special fan"" at all or just charged me for one and enjoyed milking their idiot customer for all she was worth.

After I talked to this repairman I sent Belair an email saying I was not at all pleased with the fact that the ""fan"" had not helped AND that I was now being told that I had basically been conned, and asked them to explain why this had happened or otherwise contact me to discuss it. They ignored my email.

I would never use Belair Engineering again and am very disappointed that this happened. Maybe it is just that one slimy salesperson and not the whole company, but they never even addressed my message to them about the situation or else I would not be writing this review. I know this company is popular around town, but I would just say be very cautious in dealing with them and don't get conned like I did.

Ken M.

Even though my HVAC is getting older year by year, I keep my annual maintenance agreement in place so I don't have to worry about it going down.

Belair comes by religiously every spring and autumn to do their semi-annual check up.

They just came by for their fall maintenance and replaced my humified pad and made sure the rest of the system was working properly so I'll be nice and warm in the winter.

The technician was friendly and thorough. There's nothing not to like about Belair Engineering!

Richard R.

My wife and her late husband had gas log system installed many years ago when Belair was under different ownership. For whatever reason the gas fire place never worked right. Under the current ownership, since we have been a long term Belair customer, one of the owners came out and recognized what the problem was. He sent out (his best fire place guy) and the problem was corrected. You just cannot beat their quality service. The fire place guy was neat and tidy. No mess, no fuss. I cannot imagine getting this type of service from anyone else.

A. N.

We have been a Belair customer for over 20 years, I have recommended this company to many friends, however as the company progressed, their heating and Air conditioning service agreements changed to eliminate almost everything except a check up on our Air conditioning once a year. When we fiirst purchased the service agreement it covered our oil furnce and our heat pump, both service on air/heat. Recently, after calling for our ""complimentary"" fall check-up, we were advised that they donot service the heating portion of our heat pump... We have never been advised of any changes in the service agreement and the cost just continues to rise. We are very disappointed and checking around for a new company to utilize.....

R. K.

My experience was positive.

My heat pump was way-past it's life expectancy and needed to be replaced immediately. I had done heavy research of different brands and vendors, most importantly, I needed a vendor that offered a financing program, preferably interest-free. I met with two companies; a Trane vendor and a Carrier vendor (Bel Air). The Carrier unit I selected from Bel Air was comparable to (if not better than) the Trane unit I was considering; however cheaper, and, Bel Air was able to set me up with 0% financing for one year. Needless to say going with Bel Air was a no-brainer. I felt really good about the decision. I can't recall the name of the salesman who came-out, but I do remember he was Hispanic, and an absolute sweetheart.

Installation takes an entire day, however the crew was professional, diligent and clean. Once the install was done, I was given a ""tutorial"" of the new inside and outside units, and of the new LCD thermostat (that I love!).

For those of you wondering if these newer units are more energy-effcient, the answer is ABSOLUTELY!! My home is entirely electric, with the largest consumption of energy being heating/cooling. The unit runs more effeciently, using less energy, thus my electric bill has dramatically decreased. My old unit (some no-name brand that was installed by the builder) ran CONSTANTLY. This new Carrier unit is whisper-quiet and saves me a ton of money during peak heating and cooling months.

I admit, I haven't renewed their service contract after the complimentary 2-year service expired, because after all, it is a completely NEW unit (and there weren't any issues that came-up during the complimentary service period), and, I'm diligent about replacing the air filter. At any rate, I will certainly call Bel Air if and when I do require servicing.