Beck Cohen

Viv T.

Sometimes you realize just how great a company is only in retrospect. We contracted with Beck Cohen in summer 2020 to replace the heat pump in our Charlottesville home, after receiving bids from other local companies. Beck Cohen's proposal was clear and detailed. Their salesperson, Brian, was not pushy but, rather, responsive, modifying the proposal after we discussed various options.

Beck Cohen installed a high-end Lennox system, with all work completed in one day. The system worked beautifully and the thermostat was a dream to operate. One could barely hear the outside unit, it was so quiet. When we sold our house earlier this year, we could point to our incredibly low energy bills as a selling point.

In the home we now occupy in the Washington DC urban area, we had a new Daikin heat pump system installed by a local contractor (not Beck Cohen). This was a complicated job, involving replacement of aging systems, new ductwork, two separate heat pumps, and zoning. That being said, the contractor ran into problems that could have been anticipated and delayed completion of the work by weeks, in the midst of a very cold winter and as we were preparing to move in. Months after starting work the contractor is only now finished with ironing out all of the wrinkles. The thermostats are stupidly complicated and one must push tiny buttons on the small touch screens.

My daughter is seeking an HVAC contractor. She has been subjected to aggressive salesmanship and has received proposals that provide hardly any equipment specifications.

No company is perfect. But Beck Cohen will stand out in my mind for the professionalism and reliability of its staff. The system worked exactly as promised and the installation was memorably smooth. I wish only that the installers had removed debris in the attic left from the old air handler. But, really, that's a small issue, and my husband and I could have been on top of that one.

Mary L.

I contacted Beck Cohen to check out a sound that seemed a bit off and also to have them do their annual service check up. They fit me into the schedule the very next day, which was a pleasant surprise. Bobby was our service technician and he was prompt and courteous and was quick to find the problem... fixing it quickly and efficiently. Thanks Beck Cohen!

Russ N.

I live in an older apartment. I have called beck Cohen 4 times. I have received no less than 100% over the top customer service. When air conditioning went out in July they gave me a window unit until they got the parts. When I have lost power in house, immediately, same day service. Reasonable price. Great annual service maintenance.

Kevin Lawrence O.

Used Beck-Cohen a few times, always a good experience. Technician David Nyberg came by and worked on gas hook ups. Timely arrival, efficient and courteous. Good job all around.

Sarah B.

Installed a new kitchen faucet. Showed up on time. Wore a mask the entire time, even when on his back, under sink! Did not give up when hole in granite countertop was a little tight. Trouble shooted and was able to resolve that issue. Knowledgeable technician. Faucet looks great and works great. Thank you Jason.

Malik M.

Otter trash dump! Beck Cohen claims to be the best around, but unfortunately it's not. Let me go into detail for the once's that wanna work here in general. First of all the management damn its a shame, and I'll tell you why due to the fact that s specific ""manager"" enjoys talking shit and not keeping his word, and on top of that anger issues are through the roof. I'm just pointing this out for the ones that wanna work here in the future trust me this company doesn't give 2 shits and will ignore any request. I'm going to say it again DO NOT WORK FOR THIS COMPANY YOU WILL REGRET IT IN THE LONG RUN MENTALITY

Charlie W.

Beck Cohen is the best of the best. that I have found, used, & experienced, in over 50 years with having many homes. A truly World Class A range company rating from me.
I had put up with another company's attitudes, egos, dirty and smelly techs always arriving late, exorbitant pricing and, evasive answers to simple questions long enough. I needed another solution asap. I had a No Heat condition in 15°F weather.

So. I decided to call Beck Cohen, and to my plesant surprise, they were available. They said it would be about 1 to 2 hours to get a tech out to look at it. The tech showed up within 45 minutes from the time of my request for service. I am located 20 miles from Charlottesville. They texted me a highly accurate ETA, along with the name and picture of the technician, that would be performing the service call upon dispatch.
Andy was Super Pro. He was dressed sharp, clean, prompt, and a world class knowledgeable expert in his field. Andy repaired the fault within 20 minutes upon his arrival. He had parts on his truck.
Andy Pritchette was the certified technician on my service call. A Stellar human being, as well. After all was running properly, he stayed to make sure all was functional, would not fail again, and everything was running perfect.

Beck Cohen also have an option for a maintenance contract. I elected to get both the heating and air conditioning maintenance contract, as the bundle was a great price and affordable.
The next day, Andy came back out to clean the chimney, boiler, combustion chamber, fuel filter, and adjusted the fuel air ratio for optimum settings which saves me $ on fuel costs each month. The savings in fuel $ alone, is like getting their maintenance contract for free. Definitely ask about that, I feel it IS truly a great deal.
Preventative maintenance limits breakdowns, and the need for costly emergency service calls.
I get the assurance & peace of mind from knowing my heating system has been cleaned and tuned for optimal performance and reliability.
And if something does break, just give them a call, and they will be there fast to fix it and get it back up and running quickly and correctly.

The office and dispatch staff of Beck Cohen, are all also, World Class A range professionals. Great communicators, helpful, clear and concise in their responses to your concerns and issues, and very respectful of you.
Beck Cohen is of those extremely rare gems, a well managed company.
My sincere thanks to the owner(s) of Beck Cohen, for ""Getting it"" when it comes to running a great company.
I own several companies myself, so I am keenly aware when I see true talent and greatness in other companies such as BC. That level of detail, quality, and caliber, requires an unwavering commitment to excellence, an exceptional business acumen, and very long hours of planning and dedication to achieve. I am honoured to have experienced your vision. It is truly, perfection in motion.

So to everyone like myself, who right now is seeking and reviewing answers, as to who to use, Why put up with the frustration, excuses, and abject failure of mediocrity?
When you can experience absolute Perfection in getting to goal fast from Beck Cohen.

We all know cheaper. He's that flaky guy that may or may not deliver the 5 day old baked goods on time. They taste weird. Is coconut cake really supposed to be crunchy? The Bride to be asks...
He usually comes with an initial lower price, but also a much higher hidden agenda and costs in the end. Especially if you get sick from the crunch cake.
Cake is cheap.
But the components of a Heating and Air Conditioning system, with today's computerized parts, are not cheap at all. A technician that is not properly trained can literally destroy tens of thousands of dollars of sophisticated equipment in mere seconds. If he isn't properly trained or certified in installations or service work, only he is probably going to know that his experimentation failure, that was actually a minor repair just moments before he touched it, now has turned into a major equipment replacement cost.
That is when he says, ""Ah, yeah, Uhhh, Ummm, I don't think I can fix this, sorry, I, I, meant to say it's not repairable. You're going to need a new one.""
That's the exact time when cheaper went not an option. There's a very good reason the best exist. I have learned by sheer brutality, and the school of hard hits to my wallet over the decades of my life, that the best is actually always cheaper to operate, lasts way longer, performs better, and is more economical in the end.
Because the rest, simply do not perform as well. They consume massive amounts of energy, and do not perform as efficiently. The magic number for total costs, I have found, is a 3 to 1 ratio. Buy 3 cheap ones, or buy 1 of the best that will outlast the other 3.

Beck Cohen.

There is no one else in Charlottesvlle that even comes remotely close to their caliber of work and service. Period.

Dean W.

My experience with Beck Cohen today (Technician David Nyberg) has convinced me that I will always use them in the future. I called at the end of the day yesterday to inquire about installing a new toilet.

To my great surprise, they called back early this morning to arrange it. Emily asked for the details of the unit I wanted them to supply and install. I gave them the details and she said, ""If it's in stock, would you like us to Install it this morning?"" How great is that? David was there by 8:30, with the correct unit. He removed the old one and installed the new one, which works perfectly.

While David was here, I mentioned that I had two ceiling light fixtures upstairs, waiting to be installed and I might schedule them to do that In the future. David said, ""I could call the office to see if my schedule would allow me to install them both today while I'm here... no extra service call charge."" And that's what he did!

David was polite, respectful, quiet, professional and he knew exactly what he was doing... impressive in every way... even though this was two different trades. I'm not sure I've ever experienced this extraordinary level of customer service before. Beck Cohen, you are now my plumbers and electricians for good! Thank you.

Nathan D.

I have used Beck Cohen's plumbing group to install a safety shower and repair a sink drain tie in for commercial lab space. They are professional, friendly and fast. I can't say enough good things about Sarah, Nick and their team, highly recommend working with them.

David R.

I've used Beck Cohen and a few other contractors over the past 10+ years of owning several homes in Cville. My opinion of them has gone from neutral to good to exceptional. In most cases, they have responded quicker than I thought possible, and in all cases fixed everything I needed them to, plus provided advice on anything else I asked about. I have had calls returned on the weekend and otherwise have always been able to talk to a person immediately.

My last project was a leaky sewage line involving several other neighbors sewer lines. They not only fixed my line, but my neighbors as well, and helped me get reimbursed by my neighbor for a problem the neighbor didn't know they had.

I'm on a maintenance contract with them now, partially for my appreciation, and partially because I know they have my best interests at top of mind.