Beaverton Plumbing

William H.

Had one of their guys come out to scope and locate the plumbing lines in a warehouse. he couldn't do it. Said the lines were clogged and he couldn't move the scope forward. When asked if he scope from the other other end he said that ""it was impossible to go up the line.""
Good thing I didn't take his word as gospel. We had another guy come out, same exact equipment. This guy got down on his hands and knees and actually worked. He was making novel tools with a shop-vac and piece of tubing to move the debris around to get the scope in further. He also put the scope in the other end and went back up the pipe, which Beaverton Plumbing had said was ""impossible"". In the end the other guy we went with actually did some work and answered all the questions we needed. Beaverton wasted our time and money.

H. M.

I had a simple work done to replace a garbage disposal due to the leaking. Although I was pleased with the work itself (I have no problem with it so far), I was not happy that the guy came outside of the ""window"" and that I was over charged.

The scheduled window was between 12-2p but the guy called me at 9:45a telling me he would be coming soon. I wasn't happy about that but it's better early than late so I told him he could come after 10:30a, so he did. The leaking problem was simply the disposal. The guy replaced the disposal and the whole work was done under an hour.

When he gave me the bill, I was surprised to see there was an additional hour of work. (total of 2 hrs). I told him it hadn't even been an hour since he arrived. He looked offended and said it'd have to include the traveling time from the shop to my house. I didn't want to argue with him so I simply paid.

Later I checked the bill and indeed, he claimed there was a traveling time of ONE HOUR!! I live in Beaverton, only 3 miles away from their place! So I called the office and they apologized for over charging me and said they'd send me a refund check.

It's been more than a month now and I still have not received the check. I guess I'll have to call them again. To me, if there's such mistake, especially dealing with customer's money, they should have corrected it IMMEDIATELY.

The technician's reaction towards my bill question, getting over charged, and making it hard to get the refund resulted in 2 stars.

Susi S.

I'd highly recommend finding a more reputable, honest plumber who returns calls in a timely manner as committed and doesn't overcharge for travel. The plumber who arrived for the repair was courteous and on time; however, he left me with a broken handle on the bathtub, noting that a screw was stripped. I did not hear anything for more than a week regarding the part and phoned to leave a message, which was unreturned. I placed a second call to their office to discuss the status of the part and to review the travel time that I later noticed on my invoice. I am five minutes away from their brick and mortar location, and it was my understanding based on discussions at the time of booking that I was charged travel from their shop to my home.

In a discussion with Joe at their Beaverton location this afternoon (yes, a month later), he abantered with me over the travel policies, which I firmly believe were not properly discussed or disclosed. He was argumentative, abrupt and insistent that I am ignorant regarding plumbing dispatch--he suggested that I do ""my homework"" in calling around to his competition to request their travel rates. I advised him that I had already spoken with professionals who confirmed that their practices are not completely routine. I had been charged 20 minutes of travel time despite being within a five-minute drive. I have no control over their dispatching and routing and should therefore not be obligated to pay for the travel time from their last destination to my home. Were this disclosed upfront and expected, I would have been more understanding. I also would have been more understanding had the plumber returned my phone calls earlier and had Joe made an effort to remedy the situation or arrive at an agreeable compromise.

The disrespectful and questionablly dishonest approach has certainly deterred me from using them again. I will be certain to dispute a portion of my bill representing travel time with the credit card company, as I used my card to remit payment.

Alice B.

Beaverton plumbing came out to my house with in an hour
and fixed our clogged shower and cleaned the pipes.
mike was excellent and very nice.

thank you so much
Dave

Kysa V.

Great experience! Called this morning to have someone fix my garbage disposal after I tried to fix it myself. Mike called and offered to come earlier when he had a space in his schedule. He did a great job and answered all my questions regarding what I could do next time to fix the issue. He was wonderfully friendly and very helpful. I will definitely call them again.

S M.

My experience was VERY similar to that of Brian F.
Is this a pattern?
Very disappointed.

Kat B.

Complete charlatans!!! Our pipe burst during the freezing temp. They quoted us $136.00 to fix it, came out, turned a bib valve off and water back on( took 1 min ) and said, ""wheres my $136.00""? I said ""you didn't fix it""? He said very rudely. ""I got your water on....and you didn't know where to turn the bib valve off"". I explained that the deal was to fix the pipe. He raised his voice and said, ""OHH yeah, you want me to rip the wall apart and fix your pipe...it will cost you a hell of a lot more then $136.00 now give me my $$""!!!!

Bryan F.

My experience with Beaverton Plumbing is not so good.

I had a situation where they charged me $75/hr for training time for a lethargic apprentice over and above the $95/hour for their journeyman.

All the while I watched the experienced journeyman stand around and try teach this Neanderthal apprentice how not to drill 5 times in the same JOIST (painful)!
It was also painful to receive a bill where they tried to up-charge me over $1000 for extra trucks and personnel hours. I do not trust these people at all, and I have heard stories that mirror this.
I tracked their hours carefully, and it was an insult to receive a bill that assumed I was ignorant about the real accounting.
Are they capable of fixing the leak, yes, but for the management: not trustworthy at all. Call a smaller firm and get a fair price.

Katie D.

A++++++++++

These guys are great! Very professional, very reasonable pricing, efficient, honest, hardworking, and on time! We called and got quotes from many different plumbers in the area to rough-in a second floor bathroom. Beaverton Plumbing was not only the best price, but they were also the most knowledgeable, and reliable choice! They are very straight forward! Ask for Bryan, he did the install on our house and did a FANTASTIC job! He really went above and beyond to make sure it was right! Thank you Beaverton Plumbing, I would recommend you to anyone! Next time I have any Plumbing needs you will be my first call!

Ben R.

I gave them a call at lunch on Friday. Talked to a receptionist who promised they'd call me back to setup an appointment, but they never called me back.