Bear Valley Plumbing & Heating

Lizet P.

I want to thank Bob from Bear Valley Plumbing. I called requesting that someone check my cabin for what I thought was a broken water pipe. Bob and his team went to my cabin and checked the entire cabin for damages and made recommendations as to other things that they observed needed fixing, they completed the job in a timely manner and Bob was extremely nice and explained everything that they were doing in detail. I will definitely call again. Thank you Bob and Team!

Brian B.

We bought a home in Big Bear and after closing, the toilet in the master bedroom was leaking and the wall heater in our game room wouldn't stay lit. I called Bear Valley Plumbing to come diagnose and fix them. Bryan showed up and checked them out. He changed the angle stop and water supply line on the toilet and got the heater working. I asked him to install a new thermostat for the heater which he did. After he was finished and out in his truck, we noticed the toilet was still leaking. I went out and told him it was still leaking so he came back in. This time he said it was the tank bolts being loose so he tried to tighten them. I expected him to actually fix the leaking but he tightened the bolts and said to just keep an eye on it. It is still leaking today! So basically, I paid $656 for someone to relight the pilot on my wall furnace, replace one angle stop and supply flex line and install a new thermostat for the wall heater. Seems very excessive to me especially since my toilet is still leaking! Ugh!

Heather A.

Quentin was extremely patient with me and took the time to explain my options. He was very respectful and fixed my problems!! He saved the day!! I felt more like a family member than a customer! Great first experience and will definitely call bear valley back for any future issues;-)

Thank you for understanding customer service is still a necessity and will always overrule price and availability. The prices are very fair so don't let my comment convince otherwise.

Five stars!!

Brend M.

Quentin G. did an excellent job of diagnosing and repairing our plumbing problem. He was extremely courtesy and polite. We would recommend Bear Valley Plumbing.

Fred W.

Bear Valley Plumbing & Heating Do not do business with this company!
The do not stand behind the products they sell and or the contracts they issue and sign, They tell you things to string you along and the result is lies and more lies, We are going to contact the factory, but do not worry this will take time, but we will not leave you without results, Lies!!!!!!!!!!!

Dale A.

Hi Bob,

Re: Your response to my review
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5/29/2018 Wow, I am so sorry to hear about this misunderstanding. We know plumbing problems can be very frustrating. As you can imagine receiving a review like this without ever having an opportunity to even visit your home is very difficult for us. I'm sure if we had the opportunity to actually come to your home, meet you in person and address your issues you would agree the expertise and quality our technicians offer combined with our 24/7 service and warranties are truly a value. I would love the opportunity to resolve this confusion for you. Please feel free to call me anytime on my direct line.
Thanks
Bob Rehfuss
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I believe you were the one who spoke to my husband (the gentleman said his name was Bob) on Saturday, May 26 and gave him the quote. We were able to find a plumber in Victorville who came up the hill on Sunday, May 27 in the morning on Memorial Day weekend. He spent over an hour at the house clearing the drain and charged $140 total. We were extremely happy with the price and expertise.

Thank you

Casey L.

Quentin did such a great job. We are at the cabin with our family and 2 very young kids. The furnace went out, but we were able to get it going. luckily we had already called to have these guys come out. The furnace was putting out carbon monoxide. Quentin did a great job letting us know that this was a problem, but assured us that us and the kids were okay and hadn't been exposed to a high level . He did a great inspection - was able to quote a very competitive cost to replace and was able to set up a date within the next few days to come out and get it replaced.

These guys are great - I highly recommend

Paula G.

We paid them $500 a few months ago when our Plumbing backed up they didn't do very much and it backed up again they won't even come out without charging us. They're a total rip-off I would never use them again!!! We also had to leave a message with their service company and took a long time to even call back we miss their call and we still couldn't get ahold of them when we called back. Don't waste your money or your time with them!!!!!!!! We use Scotty's plumbing and they were awesome. They were much cheaper and did a more thorough job!

Sharon T.

Today Quentin George arrived at our cabin to look at our heater. He fixed the problem with the heater fan and then gave us options regarding repairing or replacing our 38 year old heater. He wasn't pushy and was very professional. We will definitely contact Bear Valley Plumbing and Heating when we are ready to purchase a new heater.

Jennifer M.

This was my second time using this company. Quentin came out and fixed my busted heating ducts. He was very professional and very personable. I would definitely recommend this company to anyone. I'm very happy with the job they did for me yet again. Thanks so much!