Bear Valley Heating

Bob F.

I was referred to Sean at Bear Valley Heating for a PVC plumbing job on our spa in Big Bear Lake. He checked it out and sent Michael, who was a whiz and installed the new filter with unions on both sides in record time!
For the first time in years the spa had No leaks! Great job!
Thanks Sean and Michael!!

Jack K.

As a past customer that called for a service on a 6,700 square foot home on Lake Drive in Big Bear Lake, you declined to come out because the home was ""in escrow"". WTF? This is a past customer... So, I called M&M Mechanicals and Dean was out the next day and replaced some filters, cleaned both burners and replaced a condensation pump. Shame on you! If you are unwilling to come out to a past client and provide necessary heat in a house, shame the f on you, idiots!

Randy C.

I called to have the filter, near the top of our cathedral ceiling replaced. Quentin arrived on time and put on booties tho I told him it wasn't necessary. He quickly removed the filter and I asked him about moving the filter down to the unit for ease of replacement. He told me what modifications would need to be made to the exhaust pipe to make room for the new filter tray and gave me a quote which I approved. Before doing the work, tho, he scheduled a heater cleaning and inspection to verify that the heater was working properly before they performed the mod.
Sure enough, there were cracks in the heat exchanger. He did not just ask me to take his word, but shined a light outside the exchanger and took a picture thru the tube, to show me the light thru the crack.
We discussed the possibility that the heat exchanger could be replaced, and he called multiple suppliers, but my heater was too old and no longer supported.
So then I asked about whether to replace the heater with another lower efficiency heater or whether to install a more efficient one. That would require a new vent up n thru the roof. I also asked about an eco-friendly heat pump and he was knowledgeable and informed on them as well.
I have a home warranty company, so I called them to get authorization for the heater replacement. Unfortunately, Bear Valley Plumbing and Heating was not on their list of associated providers, so I had to go with another company. I had signed preliminary documents with BVP&H and Quentin assured me that they'd try hard to procure the replacement before the Thanksgiving holiday.
The approved company was not nearly as professional, nor helpful. He said it would be at least a week after T-day before a heater could be brought up to Big Bear. In the meantime we have to suffer with electric room heaters.
Bottom line: I was very impressed and appreciative of Quentin's professionalism, knowledge, thoroughness, and especially his patience while explaining the options and answering my questions.
After all that, BBVP&H did not charge me a penny.

Quentin set a high bar in the above areas, one that is hard to match in a service person, and one that every person in need wishes to find when they open their front door.
Thanks, BBVP&H. And bravo Quentin!

Patricia B.

My hot water heater stopped working ,I called Bear Valley Heating, they came the next day to find out what the problem was, as it turned out the only problem was that the pilot on the water heater went out and needed re lighting, , he said it was going to come to $288 that included the service charge of $99. Well I had no choice i had to have hot water and didn't have any one else to help me, he was very nice But come on $288 to light the pilot?? I won't be using them again

T G.

This is not really Bear Valley Heating. Another Company bought their phone number. First off the company that bought them, they are not local to Big Bear Lake which they say they are. They totally flaked on me. It was extremely difficult making an appointment. The first time I called I got an appointment for my heater. When I called back to confirm I was scheduled for a HOT water heater maintenance. ? The people answering the phones don't even know the business. Then the guy came out at 4:55pm and took the heater apart. Then said he had to call the company for trouble shooting because it was probably the mother board and it would cost a lot. Then he said he had to come back the next day in the morning. Did not put the unit back together. NEVER HEARD FROM THEM AGAIN. I had to tape the panels back on. I Called a local company and they said it just needed a really good cleaning. It works and only cost $180.00. Message me if you want to know who I used. I will NEVER USE THIS COMPANY AGAIN.

Lori S.

I wish I could give Bear Valley Heating more stars than allowed.
My heater went out on me so I called and Tony was here and working within a couple of hours. He has to go out to get a part and was back within 30 min.
Then I kind of threw another job at him with my gas fireplace in my bedroom that's been a pain in my rear since I moved in. Tony cured my issue with that and my heater.
Thanks Tony!!

Victor T.

Tony just came and fixed our heater for no time and fraction of the money the ""big"" company around wanted just to make an evaluation of the problem. And Tony is such a nice guy !

Denise R.

Many thanks for saving ouf heating unit (and our lives) in a 20-degree winter!

We called Tony on a Sunday morning as our old heating unit had died. Next morning he arrived early and, having knowledge of our old heating unit (yes, it's from 1977), he noticed the problem and immediately fixed it.

We are grateful to Tony, whose speedy service, accessible pricing, and reliability saved us from the cold of a winter at 7,000 feet altitude.

Thank you!

Rob M.

Had a furnace issue which was promptly repaired by Tony. Very professional and reasonably priced repair. Highly recommend!

Tammie B.

We had friends arrive at our vacation house only to find out the heater was broken and it was 40 degrees in the house. Tony was out in an hour and was able to fix the condenser motor. He was a life saver!!