Beacon Plumbing

Stone K.

Do not use beacon plumbing. They will charge double if not triple. I've priced out several plumbers for the same job and I can't tell you the insane make up beacon had. It wasn't even the same ballpark. Please check out this nextdoor conversation about how others in the community feel about beacon. #Karma

https://nextdoor.com/p/3DbtQ6yS7cYy?utm_source=share&extras=NTEyMDIzMjI%3D&init_source=copy_link_share

Leonardo B.

We were out of town so, when my daughter called on a Saturday morning about the toilet overflowing we had no question but to call Beacon.
In a couple of hours, a technician arrived and took care of the problem. Great service.
However, the $935.85 price tag for a service that took a little more than one hour seemed excessive even for a Saturday.

Mike N.

I came home last night to find a flood in my basement. Turns out my 17 year old water heater failed when I was away. I called Beacon Plumbing and a super nice person (Billy) helped me diagnose and mitigate the issue. He wasn't just some person from an answering service, but a knowledgeable person who knew what he was talking about. They let me text photos, it was awesome.

The plumber arrived this morning exactly on time. They were neat, organized and did a great installation. While they were here, they also replaced my other water heater-- on a Sunday! Who does that? They answered all of my questions, checked out my natural gas system. I can't recommend them enough. I would give them 10 stars if there was a button for that.

I have heard their ads here in Seattle for years-- but its true-- ""Stop Freakin', call Beacon.""

Kara W.

Run!!! Click on another company to get a bid from and when you do, you will have a blessed day because you won't have wasted your time, money or hassle dealing with this company.

Scott M.

Absolutely horrible and unethical company! I hired them in good faith to install a new faucet. This was at least the second time we used them. So, I was comfortable.

The installer used screws that were way too long. The screws went through the wall and into my dishwasher, which ruined it.

At the time we had no idea why our dishwasher was not working. We only discovered it after we bought a new one and the installer pointed it out to us. The installer did a great job taking photographs of the damage caused by Beacon plumbing.

We promptly contacted Beacon plumbing and relayed the information to them. The manager, a coward named Mark Jensen, quickly dismissed the damage they caused saying they were not responsible despite the fact that an independent person pointed it out to us. This person also took great pictures to prove his findings.

The manager, Mark , a total jerk, denied any wrongdoing and refused to make it right. We paid them on time for the services that they provided, but when we found out they made a mistake, they did not own up to it.

Fortunately, we are financially able to survive this fiasco. If you were looking for quality, ethical work, please look elsewhere. You will not find it here. This is a horrible company, with a HORRIBLE manager.

Also, please take the time to see how Marc Jensen responds whenever someone confronts him and posts a negative review on here. He never takes ownership of his mistakes. Instead, he takes a defensive posture and blames his customers. Clearly, he has no idea what customer service looks like.

Mr. Jensen, please have a blessed day :)

Elaign Fawcett F.

We got our flood light installed and had also want to put outlet outside our house. Sam Adams did a great job doing what we asked to do! We are going to use their service again!

Jon C.

After an arduous, end-of-the-week Friday afternoon commute from Redmond to Lakewood, I got home and found out, the toilet won't flush. I called different shops and Beacon was the most prompt and helpful place around. Will and Stormy were at my house, armed and ready with tools, within 2 hours. With a smile and a unbreakable can-do attitude, these two gents got right to it and started to clear the line of obstructions. Right away they found the issue: my line was completely obstructed by roots and rock. Will was able to communicate clearly and sympathetically what the next steps were. After a mild panic attack seeing that this job just got a whole lot more expensive, Will and Stormy got right to it, digging five and half feet down to the obstruction. Turns out, when you transition from one pipe size to another, they make these nifty things called couplers. And, turns out, the company who installed the sewer line failed to use said coupler. Roots had wormed into the line bringing rocks and detritus along for the ride. Once again, Will and Stormy got right to it. Tirelessly, they worked until the job was done and my toilet flushed perfectly. I cannot say enough to praise these guys. Will and Stormy, you guys are rockstars!

Chaston P.

Paid $1000 to have my main line filter cleaned off with my own hose. I even dug up all my own holes. For that price Richard Sherman should've done it himself.

Darbee A.

Beacon has proven to have the worst customer service of any repair company I have ever worked with. We have been going back and forth with the service manager for 6 weeks over a simple issue and they have refused to take any action to correct the problem.
The electrician was unable to fix our bathroom fan issue and,instead of admitting he didn't know how to fix it, he called me and my husband crazy. He then proceeded to remove our bathroom fan from the ceiling and claim we needed a new one that they priced out at $3,000.
We called another electrician and they were able to solve the supposed mystery over the phone, which highlighted the lack of knowledge on Beacon's part. Unfortunately, in their ineptitude, Beacon had already ruined the fan.

What is most troubling is not their inept electrical abilities but how they handled the resulting. The service manager, while friendly, has not been willing or able to own up to the issue and correct it. Instead we have spent 6 weeks going back and forth while he claims to be investigating and trying to teach the electrician a ""lesson"".

My advice would be not to be wooed with their quickly available service. If anything goes wrong it will turn into a nightmare that will cost you untold amounts of time and money!

Richard B. F.

My experience with Beacon Plumbing, may be of interest to some.

On Friday, June 11th, 2021 a gas water heater for a tenant business of mine failed. A new water heater was installed, minus the gas hookup. Attempts were made to secure the services of a local plumber to hook the water heater to the gas line. After repeated attempts nobody was available due to them already being engaged.

Beacon Plumbing was already on Vashon Island and after their last service project they said they would come to this job. When the plumber got there he told me it would be a 5 minute job, would cost $325.00, plus $100.00 just for showing up. As the business is a restaurant, it needed hot water to safely operate. I had no choice but to give the okay with the thought I would contact the company and attempt to mitigate what I thought were excessive charges. Upon contacting their representative I explained to him that I thought the charges to be excessive but that I had no choice but to get the work done. He said the he would have an answer for me by the end of the day Tuesday, but when no response contact was made to me I contacted him Wednesday morning. He told me there was nothing to be done by Beacon Plumbing, I then stated I would relate my experience to others at which point he started shouting, intimated that I was an extortionist and hung up before I could reply.

They did not charge me ferry fare.

R. B. Foulkes