Beacon Plumbing

Christel W.

Hello Kasen,

I spoke multiple times with an individual named Mark. He dropped the issue in the hands of the technician. I asked for a partial, if not full refund and then I never heard back. I do think there was a misdiagnosis AND an excessive offer to fix the problem. Long story short, I did reach out, multiple times, as did my spouse and got the run around. If YOU are willing to offer a partial or full refund I'll be happy to speak to you. Give me a date and time and a good phone number. Short of that I will not waste further time debating with your company as I have already done so with Mark.

Nope. I don't recommend. It's been about 8 months since I had these people out. I called them because I was smelling a burning smell. I honestly only smelled it in one location in the house. The guy shows up and dramatically says he smells it in the garage. I was shocked because my sniffer is really good and I hadn't smelled it but ok, I'll trust that he smells it. Then they sell me on needing to replace the entire electrical panel. Estimated at close to 8k.

I got a second opinion the next day and this person shared that he had worked for large companies like this who basically take advantage of vulnerable people, particularly old folks on replacing the whole electrical panel. He felt bad and could not participate in that so he left quickly and went out on his own. He said he'd seen that a lot.

So what was the smell? Turned out to be the lighting under the kitchen cabinets. I discovered it by checking all outlets and things plugged in (which the beacon people never even did despite their ridiculous fee). I disconnected that item and poof smell gone. A wire had gone bad and was emitting the smell.

I most certainly contacted them at the time. They charged 300 ish just to come out and IMPROPERLY ""diagnose"" the issue. I reported that in fact they did NOT diagnose the problem just offered an overly unnecessary fix. I had to chase that manager down and well, it's been 8 months the smell is gone and never got resolved by this shitty company. If you're freakin most definitely DO NOT CALL BEACON!

Daniel O.

I don't recommend this company, please find a different plumber once you read and don't want a bad experience, first: they take advantage of the demand of needing a plumber, also, they charge tons of money to having a person writing notes and being all blah, blah, blah, I got a different plumber and just sharing the bad experience with Beacon.

Carey M.

My outside water connection sprung a leak (because homeless people keep messing with it)..I had to turn off the water at the street and then I called Beacon Plumbing. Ismael called me and came to my house within 2 hours of my desperate call--No water and 90 degree weather coming on Sunday! He quickly scoped out the problem and fixed it with 45 minutes. My flowers and vegetables will survive and so will I.
Ismael was a complete professional and took care of the problem without hesitation. His assistant Ruben was very helpful too. I wouldn't hesitate to call them again if I need a plumber.

Scott M.

My external faucet pipe broke during last winter. It needed to be replaced because otherwise when turned it on it would leak water into my house. I called them up and to my amazement, they came out same day. They charged $75 just to show up but I don't care about that: it cost the business money to send someone out anyways. I don't know why people have problems with charging that fee. They gave me the quote. I was blown away by how expensive it was going to be. ""Is this the going rate for plumbing work these days?"", I asked myself. Perhaps it is, so I agreed to the work not knowing any better.

They installed the new faucet and the thing was basically fixed. But there was no way to shut off the water from going to the faucet during the winter. So I had them install shut off valves for the hot and cold water lines. Basically it's a valve with a handle. They gave me the quote. Yikes. That's expensive. ""Is $$$$ for each shut-off-valve-thingy with a handle worth $$$$?"", I asked myself. Maybe.

After the work was done, they had me sign their digital-payment-processor-hand-held-device-thing. The plumber said the first attempt did not go through, so I did it again. More on that later....

After they left, there was a gaping hole in the wall where the work was done, with pipes exposed and everything. I guess in the paperwork they said they don't fix holes where they worked. Fine, I guess. The silver lining is that I taught myself how to patch up holes in the wall. One small problem: when the valves are shut off and the handles in the closed position, the handles protrude through where the access panel would be. They installed the valves this way. So, during the fall and winter months, the panel must be removed and expose the pipes (if I want them shut off that is). That's sloppy work for the amount of money I paid.

Speaking of money I paid: they charged my credit card twice with the hand-held-payment-device. I discovered this several days later when routinely checking my checking and credit accounts. I would like to give them the benefit of the doubt and assume they did it by accident. By this time I was not happy with this company. I disputed the second charge with my credit card company, who is waiting to hear back from Beacon. As far as I can tell, there has been no response.

The good: they came out same day and fixed the problem, although could have been better.

The bad: they charged me twice and did not catch it themselves. I had the foresight to give them my credit card and not my debit card. They need to do a better job with their accounting controls. Double-billing is a very easy thing to catch for them.

Bryan G.

Called Beacon Plumbing to tackle a vent issue no other plumbing provider could handle. Most wouldn't even show up leaving us disappointed in a smelly home.

Ned and Alex for Beacon showed up early. They called ahead, arrived prepared and spent quite a while troubleshooting our issue. They provided photographic findings with their estimate, and we felt confident going forward with repairs.

Walls cut. Alex slithering under our house. Ned cutting pipes right and left. They found what others wouldn't or couldn't. They fixed the vents and water leaks professionally and quickly.

Also I got the distinct impression that they were trying to minimize costs and get this job completed right the first time.

Repairs came with a warranty and the prices were in line with what hood residential contracting costs these days. They left without a mess and we are confident this is finally behind us.

We are very happy and hope this review helps you feel better about giving them a call with your plumbing needs.

Have a blessed day

Tyson B.

I would NEVER use Beacon . I called Beacon to repair my hot water tank which resulted in their technician modifying my supply line.. After the work was completed a leak started at one of the new connections made by Beacon which caused a substantial amount of water to pool up in the room that houses the HWT, as well as my hallway, bedroom and bathroom that was adjacent. I immediately shut off my main water valve and then called Beacon to come out and fix the issue.. it took more than 7 hours for a tech to arrive and I was then told that a remediation company had NOT been called as I was told earlier in the day.. I guess they didn't believe me that the leak was caused by their work until they put their own eyes on it.. Beacon then said they would fix the damage done to my house which never happened.. The only thing they did was send a plumber out that supposedly had other craftsman experience.. he showed up with no tools so he used my tools and only installed a few pieces of trim then never returned. Two months passed so I sent them an estimate for the total costs for me to fix the damage.. still no response so I proceeded to fix the damage.. after everything was fixed I requested to be paid for my expenses and was told multiple times that they would send a check.. check never came and they have yet to pay me.. I would NOT recommend Beacon and I would NEVER use them again!! It is clear that all they care about is money.

Rob R.

They seem to do pretty good work but they are way, way over priced. They don't charge for labor or parts, but rather make up any price they want without any rationale. They did a 1.5 hour job at my house and used minimal parts and charged over $2K. Unless money is no object to you, I would call someone else.

Laura J.

After sending out a 3rd crew of a 2-person team, the job was completed shortly after their arrival. The saving grace of Giovanni and Layne cleared the kitchen line without having to tear up the ceiling below per the 2nd crew, my business is located beneath the kitchen. Ask for their A Team! Grazie Giovanni!

Phil B.

Needed a new hose bib. $1650 for about 2 hours of work and I have a new outdoor faucet. Crazy expensive. A new hose bib costs about $15-30 at ACE hardware. Two guys needed to do a one person job. $400 extra for the second guy. $400 extra to crawl under my house which I have done dozens of times and is not that onerous. $75 to drive to my house. Nearly $800 to install it.

STAY AWAY FROM BEACON PLUMBING! They are not honest people.

Barkley B.

Had a great experience. Layne was very knowledgeable, personable, professional, and explained in terms i could understand. i would rehire these guys in a minute!! Giovanni was also a wealth of knowledge and knew how to fix the issue immediately. I can finally water my back yard. Thanks guys!!!!