Beacon Plumbing

Scott M.

I have to start by saying they did the job correctly. The problem i have is that because they are the only plumber available on weekends for an emergency they know they can charge whatever they want. I agreed to the price because it was an emergency i really had no other choice. They charged me an exorbitant fee for a very small job that didn't even take very long. I even dig some of the prep work before they arrived.

Tim R.

Had a leak in shower on a Saturday and called a few other places, and got their answering services with a promise to call back but no timeframe offered. After an hour and no reply I called Beacon, got their dispatcher immediately, they gave me arrival window and within another hour tech was onsite working. Adrian was a pro, calm, knew his job and got right to it. Problem was pesky but he had a plan and stuck with it till he was done. He hit his quote, everything looked great and I was happy. I suspect there are cheaper company's, but worth the extra for professional work, and the quick peace of mind. Thanks!

Devin S.

Jon showed up looking grungy with his shirt open exposing his hairy, gray chest and huge gold chains to bid replacing my hot water tank; an easy job. It's sits on the garage floor. That's all I needed yet he wrote me a bid for $10,744.70 for a tankless H/W heater or $6,282.10 for a $700.00 tank and a $125.00 H/W recirculator I could get at Home Depot. The recirculator worked fine. I wanted to shout, ""Do you think I'm an idiot? Get out of my house!"" Instead I said, ""PASS"", bit my tongue and had to stroke a check for $82.50 just for the trip which is a total RIP OFF because nobody has a chance to have him do the work at that expense. I got the emergency, weekend job done by someone else a couple of hours later for around $2K as I had guests coming and didn't have time to do it myself. I feel sorry for those who don't know better and worry about the elderly. WATCH OUT!

Amanda O.

Giovanni and Dakota promptly came to our rental property and were able to help us with our emergency the same day. We had a pipe burst underneath the driveway and our tenants had no access to water. We had several bids to excavate and fully replace the water line, but not for 2+ weeks out. Giovanni was knowledgeable and quick to provide us with several solutions to choose from without being pushy. We decided to go with the temporary line he suggested that would give our tenants access to water within an hour. They went to work right away and saved us from having to relocate our tenants while we wait for excavator availability. Thanks to Gio and Dakota for saving us time and money and for being so easy to work with!

Joey H.

At around 3:30pm, we found our water heater had broken. My husband contacted some friends and they recommended Beacon. Long story short, by 6pm we had a new tankless water heater installed with no problems. Hands down the quickest, easiest turnaround I've ever experienced from a contractor in any state. No, it wasn't cheap, but these days I don't expect cheap. I don't expect great service necessarily either, so it was a wonderful surprise to have everything happen so quickly, so efficiently, and so well. We will by all means use Beacon Plumbing again.

Tenille H.

$400 to push the Reset button on a GCFI Outlet and 15 min of work! Our renters called Beacon when the refrigerator and microwave stopped working. They tried resetting all of the breakers, but that didn't fix it, so they called Beacon. The technician showed up, did a diagnostic on the panel and then found that a GCFI Outlet had tripped, so he pushed the reset button.
I am a rental property owner and deal with contractors all the time. This is a crazy price to charge a customer to push a reset button on an outlet. The renters are new to the house and didn't see the reset button. The contractors I deal with would have laughed it off and just charged the travel fee, which is reasonable.
I called Beacon's customer service and was met with a very hostile man who said I am not the customer so I don't have a right to complain. It's true I wasn't at the house and didn't authorize the work, but I am the one stuck paying the bill, and I believe this is an unfair price. You judge for yourself. As for me, I will never use Beacon.

John D.

I had them come out they shut off my main circuit and then it broke so $2,000 later I had to replace the main circuit then couple of the outlets still didn't work but after spending that much money on it I just couldn't afford to do anymore then a whole circuit pop they said okay we can come up for $75 well that's just to get them in the door then it was $475 just to help him put a meter up to the outlet to say yep it's broke that'll be another fit $5,000 to rewire the the circuit. I couldn't afford that so I had to pay them $550 just have them come out and put a meter on the wiring and say yes it's broke. That after already putting in $2,000 I will never use this company again

Lisa B.

Gato and Esther showed up and solved a septic emergency on short notice as it was getting dark. Wastewater was backing up in our house and we couldn't even use the toilets! Turns out the people that sold us the house never even attempted to empty the septic tank. They found the 3rd compartment of the septic tank (solids) and pumped it that night. Our nightmare was over. I highly recommend Beacon, especially Gato and Esther, who worked a really long day to give us the help we desperately needed.

Christel W.

Hello Kasen,

I spoke multiple times with an individual named Mark. He dropped the issue in the hands of the technician. I asked for a partial, if not full refund and then I never heard back. I do think there was a misdiagnosis AND an excessive offer to fix the problem. Long story short, I did reach out, multiple times, as did my spouse and got the run around. If YOU are willing to offer a partial or full refund I'll be happy to speak to you. Give me a date and time and a good phone number. Short of that I will not waste further time debating with your company as I have already done so with Mark.

Nope. I don't recommend. It's been about 8 months since I had these people out. I called them because I was smelling a burning smell. I honestly only smelled it in one location in the house. The guy shows up and dramatically says he smells it in the garage. I was shocked because my sniffer is really good and I hadn't smelled it but ok, I'll trust that he smells it. Then they sell me on needing to replace the entire electrical panel. Estimated at close to 8k.

I got a second opinion the next day and this person shared that he had worked for large companies like this who basically take advantage of vulnerable people, particularly old folks on replacing the whole electrical panel. He felt bad and could not participate in that so he left quickly and went out on his own. He said he'd seen that a lot.

So what was the smell? Turned out to be the lighting under the kitchen cabinets. I discovered it by checking all outlets and things plugged in (which the beacon people never even did despite their ridiculous fee). I disconnected that item and poof smell gone. A wire had gone bad and was emitting the smell.

I most certainly contacted them at the time. They charged 300 ish just to come out and IMPROPERLY ""diagnose"" the issue. I reported that in fact they did NOT diagnose the problem just offered an overly unnecessary fix. I had to chase that manager down and well, it's been 8 months the smell is gone and never got resolved by this shitty company. If you're freakin most definitely DO NOT CALL BEACON!

Daniel O.

I don't recommend this company, please find a different plumber once you read and don't want a bad experience, first: they take advantage of the demand of needing a plumber, also, they charge tons of money to having a person writing notes and being all blah, blah, blah, I got a different plumber and just sharing the bad experience with Beacon.