Beacon Home Services

Mark R.

I had a simple electrical repair to a residential home kitchen that was complicated by the fact that two inhabitants of the home are high risk for Covid. I took the occasion of their brief absence to get the repair done. Beacon was responsive and also accommodating to get me on the schedule to take advantage of the brief window of time to complete the job. Will and Wes arrive exactly when they were scheduled and I received a call and a text preceding their arrival. They wore masks the entire time they were in the home along with shoe coverings. As many other reviews note, they gave me several options for how they could make the repair and corresponding cost estimates - all were in reasonably ranges for the work being proposed. I chose the lowest cost and simplest repair. No haggling. No negotiation. They accomplished the work quickly and were courteous and professional throughout. I would recommend them and use them for future projects.

Vic C.

Had a few electrical gremlins in my garage & with one light fixture. The Beacon Home Service Tech Luis was Super, he was on time, professional & followed all the COVID-19 protocols to include wearing shoe covers. He was thorough with his work & fixed the issues . Their prices are reasonable, I totally recommend their services.

Dan S.

All I will say is stay away worst retailer check recent reviews they are taking people for a ride and taking money for stick that is saying in stock but really isn't I think they are short on cash so now taking people's hard earned cash to use to buy stock again. This would be why people are waiting a month for their appliances!!

John M.

I do not recommend Beacon Electrical for the following reasons:

I had an external dusk to dawn lamp post that was not working. I was referred by Home Advisor. I have had success in previous referrals from Home Advisor and spoke to the reception at Beacon and scheduled an appointment. During the scheduling, the reception told me that there would be a $59 home visit payment, that would be deducted from the cost of the repair. I agreed to this, as this is standard for pretty much all of the repair people that come to your house.

When the repairman arrived, we discussed the issue, and I gave him the background on the issue. At that point, he told me that for him to go any further with a diagnostic, he would need to charge me an additional $225 for him to be able to tell me what was wrong, and to fix it. At that point, I was wondering what the $59 home visit was for. Wanting my lamp working, I authorized him to hook his devise to the lamp post. Once complete, he said that the wiring was working going back to the house, and that it was probably the sensor, and he would go back to his truck and come back with estimates. I then asked him to hook the wiring directly to the lamp head to see if that worked. Fortunately, the lamp head worked. Otherwise, had I not spoken up, he would have included a new lamp head in his estimate.

When he returned from his truck, he had 4 different charges. The first one was for $225, and that was for him to do nothing. The second one was for $440 and was for him to replace the sensor and nothing more. The third was for around $600+ and it was for him to replace the sensor and the GFI in the garage (nothing wrong with the GFI). The fourth was for $800+ and was for him to replace the sensor, the GFI in the garage and the exterior electrical outlets. Again, not sure why the GFI and the exterior electrical outlets were included, because they are operational, and he did not even look at them during his time at my house.

I chose the $440 option to have the sensor replaced and to make the lamp post operational, as it was the reason that I asked them to come to my house. The repairman spent a total of about 40 minutes at my house. I later called the Beacon Electrical and told them that I had an issue with the initial quote of $59 which later became $225 when the repairman came. I explained the above to the reception and was promised that the Supervisor would call me. It has been 5 days, and still no phone call from the Supervisor.

Yes, they fixed the sensor. However, I object to how I was told $59 for the house call and estimate, however, when the repairman came, the troubleshooting ballooned to $225. I believe that $440 is way too much for replacing a sensor on my lamp post. I had previously replaced the lamp post with a new pole several years ago, but apparently the sensor that came with it was defective.

John C.

My experience with Beacon Electrical Services was a total disappointment! I sent the business e-mails to get specific and accurate information about the business requirements and fees on what they charge and cost of their repair service for fixing or replacing electrical outlets. As a result of my question about how much do Beacon Electrical Services charge by hourly rate, the e-mail reply from the business stated: ""We do not have hourly rates."" Well, I was given some misinformation. This was totally wrong, because the technician that came by stated otherwise, and he stated the business charge by the hour rather than a flat rate! As a result, I refused to use Beacon Electrical Services, because the hourly rate the technician quoted was too expensive! However, I paid the service fee for the estimate. If I would have been given the correct information from Beacon Electrical Services' front office, I would have gone with another business, which quoted a flat fixed rate that was cheaper and affordable! As a result, of the misinformation from Beacon Electrical Services, I had to start all over looking for another electrician, which is going into two weeks without outlets electricity in my basement. Right now, I have a freeze full of food and refrigerator with food that is at risk of total spoilage! I will never use or call Beacon Electrical Services again, because their front office staff is completely incompetent and unqualified! If I could rate them with a ZERO I would. UGH!

Farris D.

Originally I had given the company a 1 star review due to a scheduling issue. The owner called me to resolve the issue, prior to even having knowledge of the 1 star review. The issue was resolved, and they sent out Zack who was very professional and knowledgeable. Will be a repeat customer, great job resolving the issue at hand.

Leslie N.

I called Beacon Electric based on the positive reviews. The scheduling process was easy and they confirmed date and time on multiple occasions coming up to the actual appointment date. I took off work as it's a 4 hour window. On the day of the appointment I received two calls from Beacon, first call to say window was an hour and half later than planned and second call was to reschedule for four days later. I expressed my frustration on scheduling and they ""miraculously"" found someone to come to the house. While electrician was great they quoted astronomical prices and their sales tactics are aggressive. It's almost like they know once they are at your house you will cave and agree to pricing. So I caved because I needed the work done before guests were coming that weekend. Electrician did great work and sold me on a whole home surge protector based on the 10 year warranty and 50k insurance coverage. I opened the documentation after he left and it was a 5 year warranty and 10k coverage. WTH. Complete sales scam. I would not recommend using them because they are over priced, aggressive up selling and poor time management.

Stephen H.

I have now used Beacon for two projects. 1)Complete home panel replacement with grounding. Nelson from their team was incredible. Explain each item and step during process and was honest and amazing to work with. Spoke to me and my family and left an amazing impression. Which led me to call again with AC issues. 2)AC unit panel fuse replacement. Zack came out and was awesome as well. Super professional, knowledgeable and seemed to have my best interest at heart. Fixed out issue immediately with very fair price and options. I highly recommend this team and company as they have over delivered again and again.

John B.

This has to be the most impressive and professional electrical services company I have ever had the pleasure of working with. From initial contact via email/website, verbal communication with Katie and our outstanding technician Craig it was hands down an amazing experience. We had a motion flood light and front yard vanity lights installed and it was to perfection. During the initial visit, Craig gave us 5 options complete with estimates that were crystal clear. No indication on up-selling, Craig's recommendations were on the spot with the 'wants' and 'needs' addressed to move forward.

These folks are serious about customer service and professionalism and it shows. It is not surprising that they have been in business for this long. I will use them in the near future when this COVID silliness has run its course for our up and coming larger projects. Many thanks to this company for making our lives better and safer; hat's off.

Drew T.

The owner called me directly and wanted to ensure I received the service I originally requested. I'm really glad I agreed because the technician and apprentice that showed up were friendly and professional! They completed my service in a quick amount of time and I'm extreme happy. I will use this business again for sure! Thank you!!!!